Never again!!

M.nappi's Comment

Written on: 10/03/2015

Avoid at all cost ! Unless your happy for foneangels to have your device up to a month ( Minimum). The technicians are not to blame they are very good at there jobs, management and lack of parts are the major problem within this company. There are devices dated from January that have yet to be repaired due to lack of parts from the incompetence of the manager. He lacks in every department he doesn't know how to manage a company and is living a very privileged life with the money that customers pay for to have there devices repaired ! But yet those devices do not get repaired in the time Stated. Once you have paid for your repair and sent your device off be prepared for a phone call or email with some additional repairs for example on an iPad they will say anything from a button flex, charging dock, power flex, wifi flex may need replacing due to the damage on the screen and the impact taken from dropping the device. No need to be replaced and half the time it's never replaced just reused from another device so your not getting a new part but does get a good clean with a toothbrush and some IPA. Just want to be open and honest to customers who put there faith in a company and trust them with your own device. Not all is bad though I'd say 20% of customers are happy with the service they received from foneangels. The office staff, sales team and technicians work very hard for very little reward ! They are trying to do a job with very little support. Just a review to the general public its down to you guys if you choose to go with foneangels. Good luck.
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