Slow & horrible to reach - 100% satisfaction is untrue

Cell Unlocker, www.cellunlocker.net
★★★★★
4.8
97.0% of users recommend this
  • Customer Service

  • Value For Money

KendraDempsey186's review of Cell Unlocker, www.cellunlocker.net

“Slow and horrible to reach - 100% satisfaction is untrue”

★★☆☆☆

written by KendraDempsey186 on 03/03/2015

Getting everything setup was great but the timeline was untrue. 48 hours later after an inquiry it suddenly was 'unlocked' after problems. Although I submitted the original request to the wrong carrier unlock (did TO: carrier, not FROM:), the support person stated that they would return my call within 30m, never received a call. Sent 2 support emails, one sales email and called using different options and the phone call either got immediately dropped or 'nobody was available to take my call', then dropped. Currently without a phone for 2 days. Contemplating escalating with Paypal for a refund.

  • Customer Service

  • Value For Money

Was this review helpful? 0 0