They repaired a phone badly, it lasted 6 months and stopped working. when taking it back into them, they said they only guarantee their work for 90 days. So would have to pay another £80. We took it somewhere else, who advise the screen had been put on badly and repaired it for £30. The staff was extremely rude and clearly incompetent.

Thank you Absolutely smashed it, I was in a hurry the guy spoke to me within seconds of entering the store, got straight to work, diagnosed, removed and replaced my screen all within half an hour. Can’t rate them high enough, my type of people. Cheers guys

The repair was completed in good time and social distancing measures were followed however shortly after my family members informed me of issues with my microphone. I had got back in contact with BuzzBox via email and stated the issues I was experiencing. They have since then being last month not got back to me. Shortly after that i started experiencing issues with my speaker to which there is no option at all to use either speaker on the phone. This is a poor level of customer service and I would advise customers to think twice before using their repair store. I would suggest you pay the extra amount and have it repaired by Apple or an authorised repair store.

Called in at 9 o'clock to ask if they could unlock a Samsung galaxy s4. The guy behind the counter took all the relevant information and told me they could indeed unlock it. Told me to leave it with them and it would be ready in 2 to 3 hours, Excellent!! I thought. 2 and a half hours later I called back to collect my unlocked phone only to be told the engineer hadn't turned up for work. I asked for my phone back as I needed it. I phoned again after lunch to enquire if the engineer had eventually turned up. He had!! Excellent,I thought,so I returned with my phone. Only one hour to unlock it this time, even better! An hour later I returned to collect my unlocked phone only to be told they can't unlock it after all. They don't have the relevant software apparently. But it'd a Samsung galaxy s4??? Probably one of the most common photos around??? Nope sorry, total waste of a day

A very expensive and what I believe to be overpriced for the actual service and product received. It seems like they use the cheapest products and way of repairing. Definitely would not recommend this place unfortunately. Shame, one woman working there was actually very kind and helpful but I didn't pay a large some to have a nice chat. I thought going here would get me a quality repair when in actual fact it's double the price of anywhere else but nowhere near as good. Not happy!

DO NOT GO TO THIS SHOP FOR ANYTHING. ABSOLUTELY DISGUSTING SERVICE. I took my phone into buzzbox southend as it was water damaged and they was confident that it would be fixed and it would be £29.99. If it was not successful it would be £19.99 to collect. They phoned a few days later to say that it was successful but they had broken my screen so it didn't work therefore it wasn't successful which is no fault of mine so they wanted me to pay £85 for them to fix it which I wasn't going to pay, I was going to take it somewhere else. The lady on the phone said it would be £19.99 as they broke the screen. I went to collect the phone a few days after the call and they said it was not ready and said that it was my own fault for not phoning In even though they had already phoned to say that it was ready to collect within the next 30 days. I had to wait 30 minutes for them to fix it back together, I went to pay and she told me £29.99 which on the phone she said £19.99 when I questioned her she was very rude and defensive. I left the shop to go and get some more money as I needed my device, I phoned up whilst I was out to say that their charging me for a service they haven't fulfilled. The lady was shouting at me through the phone saying that they will now have to take the screen off that they have fixed on when on the phone before I told them not to put a screen on because I was not going to pay for their mistake. She then said that I had lied because I never spoke to her on the phone when I have my call history to show that I spoke to her for 6 minutes. She was not having any of it and was so rude and arrogant. I asked for a signed piece of paper to say when I fix the screen the phone will work because there is no other problems with it and she refused to give that to me. So I wasn't guaranteed that it was successful. I had no other option but to pay the £29.99 because I needed my device. Once I had paid she started to talk to her engineer about me with words such as "ridiculous" and "pathetic. When I was paying she was throwing the card machine around and slapping all of the paper work on the desk and raising her voice at me so I paid and left and have also taken this matter to the trading standards company. DO NOT GO TO THIS SHOP FOR ANYTHING. ABSOLUTELY DISGUSTING SERVICE.

All faults fixed perfectly. Constant e-mails updating me with progress. Overall very happy would recommend.

The qualtiy of service recieved from this shop is diabolical. I paid for my phone to be unlocked two months ago. After countless trips to the shop, being told they had at first lost my phone and then that it will "work tomorrow". I have tired over and over to establish why the serivce I have paid for isnt working. Today I went to recieve a refund and was told by the rude unprofessional staff member that I needed my recipt. Instead I had my reference number, to which I was told that wouldnt suffice as they have no records older than one month. The staff member hid behind 101 ecuses as to why he couldnt help me. And was in general conveyed himself in a repulsive, unhelpful and arogant way. I will be returning tomorrow with the recipt. If I havent updated I will have recieved my refund

I have taken my iPhone 5S to buzz box twice now, both times for a new screen and both times the seal on the screen has come loose, causing my screen to only be half attached to the body of the phone. I have now taken to my phone to apple, and the extra £9 was worth it, at least I know my phone will stay a useable standard.

Sent my Nokia phone in on a wednesday for a microphone repair,received my phone on Saturday morning.excellent service i was emailed 3 times on receiving the phone the diagnosis and when it was ready.payed for the repair it was very reasonable on Friday morning and my phone was delivered the next morning.highly recommend buzzbox to anyone.thanks

Buzz Box is excellent. I posted my phone for repair as the screen was going blank. I really love my phone so I was very pleased that this service was available (in our ever increasing throwaway society). The repair turned out to be slightly different from what we had originally thought but this just goes to show they do a very thorough job and check everything on the phone before proceeding which is really good. The communication was very professional by telephone and with emails to update you of the progress from the time your phone is received by Buzz Box to when it is being posted back to you. I found it to be a very efficient service and I would not hesitate to recommend them.

Item sent for repair. All communication with this company has been one way. I have no idea if they really exist or not. Messages unanswered, emails ignored. At the beginning I was impressed with the setup. Not now. I think that I have to except that my item will never be seen again. If your reading this please, please don't use them. And Buzz Box if your reading this all I want to say is thanks for nothing

I took my notebook in because the screen was cracked. It worked very well before, it came back running very slow (now take over a min to open up a page). Why is it slow? all it had was a cracked screen no need to mess with it's software and/or hardware. Regret using them, will never use them again. I will just have to write this up as a lesson learnt and buy a new notebook when I can.

I posted my Xperia Z in for repair for a cracked screen and the next day I got a email to say that my phone was received but they were out of stock For that model. They told me it would be 5 days until they had the screen in As it was a new model, which was understandable as I only had it a week From release date and dropped it on the kitchen tiles. Doh.... On the 5th day I had Another email saying that my phone was ready for payment. Excellent news. The Next day I had it and it looked like new. Can't thank you enough. Thank you Buzz Boxx staff for keeping me informed on the process of my repair and getting it Back to me so quickly.

Very similar to the iphone story. i foolishly broke the sim card reader on my galaxy note trying to use a micro sim with adaptor (do not try it). all other functions were fine, it had effectively become a small tablet. buzzbox advertise average 4 day turnaround and gave a reasonable quote of about £50 so i sent it off. a week of silence went by, a telephone call told me it was 'in queue'. more calls told me the engineer was working on it. and working on it. and working on it. apparently he couldn't get it to read a sim, suspected a fault with the the mother board. alarm bells rang violently so i eventually forced a no charge return but apparently there was now a fault with a flickering screen display. this they tried to say was existing until i pointed out their own check in report made no reference to this. then the small print was wheeled out, 'we do not accept liability for damage to items in attempted repair'. the phone was eventually returned with a claim of reliable display function, although it was absolutely filthy on receipt. i soon discovered why when the display flickered and disappeared after 15 mins. this ever decreasing period of function was enough to discover that the sd card reader no longer worked either. the display is now completely dead. i then asked for a new phone on the grounds that buzzbox had turned a straightforward repair into an irrepairable disaster. then, astonishingly, they suggested i return the phone so that they could try and repair it 'without time constraints', bearing in mind the whole fiasco had already taken 3 working weeks. when i said no, they offered £25 compensation. currently i have bought a new phone and started a small claims case.

Upon further inspection, a plastic bridge is broken inside my mobile phone. Won't go back.