BuzzBox Reviews - www.buzz-box.co.uk

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★★★☆☆
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Latest Reviews

★★☆☆☆
BuzzBox - www.buzz-box.co.uk

“Buzz box iPhone 5S fix review”

Written on: 05/11/2014 by Anabelleh1949 (1 review written)

I have taken my iPhone 5S to buzz box twice now, both times for a new screen and both times the seal on the screen has come loose, causing my screen to only be half attached to the body of the phone. I have now taken to my phone to apple, and the extra £9 was worth it, at least I know my phone will stay a useable standard. … Read Full Review

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★★★★★
BuzzBox - www.buzz-box.co.uk

“fantastic service”

Written on: 01/07/2014 by 364McLean (1 review written)

Sent my Nokia phone in on a wednesday for a microphone repair,received my phone on Saturday morning.excellent service i was emailed 3 times on receiving the phone the diagnosis and when it was ready.payed for the repair it was very reasonable on Friday morning and my phone was delivered the next morning.highly recommend buzzbox to anyone.thanks… Read Full Review

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★★★★★
BuzzBox - www.buzz-box.co.uk

“Excellent service”

Written on: 15/01/2014

Buzz Box is excellent. I posted my phone for repair as the screen was going blank. I really love my phone so I was very pleased that this service was available (in our ever increasing throwaway society). The repair turned out to be slightly different from what we had originally thought but this just goes to show they do a very thorough job and check everything on the phone before proceeding which is really good. The communication was very professional by telephone and with emails to update… Read Full Review

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★☆☆☆☆
BuzzBox - www.buzz-box.co.uk

“Terrible expierience”

Written on: 12/01/2014

Item sent for repair. All communication with this company has been one way. I have no idea if they really exist or not. Messages unanswered, emails ignored. At the beginning I was impressed with the setup. Not now. I think that I have to except that my item will never be seen again. If your reading this please, please don't use them. And Buzz Box if your reading this all I want to say is thanks for nothing… Read Full Review

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★☆☆☆☆
BuzzBox - www.buzz-box.co.uk

“Broken notebook screen”

Written on: 06/12/2013 by Chez1234 (1 review written)

I took my notebook in because the screen was cracked. It worked very well before, it came back running very slow (now take over a min to open up a page). Why is it slow? all it had was a cracked screen no need to mess with it's software and/or hardware. Regret using them, will never use them again. I will just have to write this up as a lesson learnt and buy a new notebook when I can… Read Full Review

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Buzzbox01's Response to Chez1234's Review

Written on: 15/12/2013

Unfortunately I can't confirm this (with out your job number) but it would be extremely unusual to change any windows setting when replacing a screen. As its a case of removing the old screen and fitting a new and then running basic testing etc.

If your laptop is running slow I would take the following steps.

1. Ensure your virus/spyware/malware software is up to date.
2. Make sure the drive is fully defragged (system tools etc).

If its just the internet running slow .
I would restart the router and if your running on wifi check that they are no other wifi networks in your area running on the same channel. A easy way to check if their is wifi congestion is plug the laptop directly into the router.

I'm sorry that in this instance you are unhappy with the service from Buzz Box - and please let me know if you have any further questions on your repair.

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★☆☆☆☆
BuzzBox - www.buzz-box.co.uk

“htc one water damage”

Written on: 19/08/2013 by bigbadbob (1 review written)

I dropped my phone in some water for 30 seconds and it wouldn't power up, i found this web site buzz box and their claim of 70% success rate. i dispatched it to them and found their customer service lacking in as much as lack of contact and having to ring them for updates on the condition, even after the engineer had made his initial report after the first day which was the lcd digitizer they then ordered that part and 4 days after i rang again only to be told it was beyond economical repair. i… Read Full Review

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Buzzbox01's Response to bigbadbob's Review

Written on: 15/12/2013

I'm sorry in this case it wasn't possible to repair your phone, as you mention we currently have a 70% success rate on water damaged phones and unfortunately in this instance your phone was one of the unlucky ones.

The process for repairing a liquid damaged phone is to first put the mother board though the ultrasonic bath and then reflow. Then handset is then powered up connecting it to the LCD/battery etc.. It was at this point the engineer reported the screen was faulty however he also thought that the phone may be still repairable (and you where quoted for the screen) once the new screen was fitted to the phone it was found found that the phone was in fact unrepairable - the delay in getting back to you at this point was due to the engineers repeated attempts to try and repair your phone.

Regarding the customer service Issues you mentioned we are currently reviewing our customer services procedure to ensure customers are kept up to date. But its worth also mentioning that your able to get the status of your repair via our IVR telephone system and our customer case site.

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★★★★★
BuzzBox - www.buzz-box.co.uk

“Brilliant Service”

Written on: 26/06/2013 by MatthewB138 (1 review written)

I recently broke the screen on my iPhone 5, I took it in to Buzz Box and was quoted a lot cheaper than any other shop in the area. I also got the chance to have a quicker service for only £5 more. This was a same day service, and I was amazed when they called me an hour later to say it was ready. When I got it back it was as good as new, everything worked perfectly. I would definitely recommend this shop to anyone. Thank you Buzz Box, you're amazing… Read Full Review

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Twilitezone's Response to MatthewB138's Review

Written on: 27/06/2013

This 'review' was submitted on the same date as the Buzzbox previous comment.

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★★★★★
BuzzBox - www.buzz-box.co.uk

“Amazing fast servis ”

Written on: 25/06/2013

I posted my Xperia Z in for repair for a cracked screen and the next day I got a email to say that my phone was received but they were out of stock For that model. They told me it would be 5 days until they had the screen in As it was a new model, which was understandable as I only had it a week From release date and dropped it on the kitchen tiles. Doh.... On the 5th day I had Another email saying that my phone was ready for payment. Excellent news. The Next day I had it and it looked like… Read Full Review

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Twilitezone's Comment

Written on: 27/06/2013

This 'review' was submitted the day before a previous Buzzbox comment.

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★★★★★
BuzzBox - www.buzz-box.co.uk

“excellent service and turn arounds ”

Written on: 25/06/2013 by jonlabooth (1 review written)

I had my ipad mini repaired here it was admittedly battered and was told the touch part probably wouldnt sit flush however after a couple days my ipad was ready and to my surprise it was flush and looked like new again (bar the dents and scratches that had occured when I dropped it) would certainly advise people to go there despite the other reviews on here as the service and quality that I had received was perfect… Read Full Review

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Twilitezone's Response to jonlabooth's Review

Written on: 27/06/2013

This 'review' was submitted the day before a previous Buzzbox comment.

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★☆☆☆☆
BuzzBox - www.buzz-box.co.uk

“A very bad experience”

Written on: 14/04/2013

Very similar to the iphone story. i foolishly broke the sim card reader on my galaxy note trying to use a micro sim with adaptor (do not try it). all other functions were fine, it had effectively become a small tablet. buzzbox advertise average 4 day turnaround and gave a reasonable quote of about £50 so i sent it off. a week of silence went by, a telephone call told me it was 'in queue'. more calls told me the engineer was working on it. and working on it. and working on it. apparently he… Read Full Review

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Buzzboxlimited's Comment

Written on: 26/06/2013

9 times out of 10 a fault on a handset is exactly as described by our customer but occasionally other faults are spotted during repair that maybe were not there before or went unnoticed. When this happens, we will attempt to repair it at no extra charge. This was the case with this repair. Unfortunately a straight forward sim reader replacement did not fix the fault. The part used was tested on another handset and worked fine. There was also a flickering of the screen. The fact the the sim could not be read after having changed the sim reader 3 times, suggests that the fault is on the board. A board fault repair includes a reflow of the motherboard and is not always successful and it wasn't in this case. The screen flicker was fixed though and we carried out our quality assurance testing and the handset passed them all (loudspeaker, wi-fi, charging etc.) apart from those that would need the sim card and so the handset was classed as beyond repair and we returned it to the customer at no charge. We originally received this handset on the 11th March and dispatched it on the 23rd. 12 days is much longer than our average turnaround and we apologise again to our customer for this. In our defense I can only say that the technician who carried this repair spent many many hours in attempted repair mainly because it posed a challenge. It was not a straight forward fix as most phone faults are and, although it is true that not every phone can be repaired in a reasonable time, we wouldn't class a phone as beyond economical repair lightly and may spend extra time on it to avoid doing so. I do understand that losing your phone for 2 weeks can be extremely inconvenient though. When the customer contacted us after receiving his handset and said that the screen was flickering (which sounded like the same fault that we informed the customer about during repair) of course we offered to look at this problem and hopefully fix it as although the phone was classed as beyond repair due to the sim reading fault, it may have still had some uses. The customer declined the offer and asked to be compensated for a new handset. Scene as the customer was obviously not happy, I thought an alternative option would be to buy the handset from the customer and offered £80, which for a galaxy n7000 that won't read a sim card was a very fair offer. That way the customer is at no loss and the technician could have as much time as he liked to try and repair. The customer refused to return the handset for further repair and refused to sell us the handset at that point obviously agitated. The customer suggested we pay £300 in compensation for a new handset. The handset sells for less than that brand new and so not thinking this was a fair option, I offered for the customer to keep the handset and £25 as good will, not as compensation. At this point the customer threatened court proceedings. Dear customer, I still believe that £80 is a fair offer for a faulty n7000 and the offer remains open. Please come back to me if you change your mind. For anyone else reading this, I would certainly be interested to hear what you think is a fair solution. We fix a couple of thousand devices per year and so I know not every single one of those is going to be plain sailing. I like to think that what defines us is not the problems that arise but the way we deal with them and so I invite the opinions of others on this matter. Many thanks, Lindsay

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Twilitezone's Comment

Written on: 27/06/2013

A very touching and eloquent piece from the director of Buzzbox. I have a certain respect and admiration for this young lady in her very maternal attempts to protect her baby. I wish she had been there at the start of this affair, i don't think it would have come to this. Unfortunately she came in after the damage. Despite the smoke and mirrors, i have proof that the unit went to Buzzbox with the single fault of a simcard reader and the grandchildren had been using it as an app pad quite happily. Buzzbox's own check in report makes no mention of other faults. When it first became apparent that something bad had happened, Buzzbox hid behind their small print by saying they accept no responsibility for damage or failure caused by their repair. When i said this was an unacceptable excuse from a company who's stated purpose was to repair, the director became involved and i believe was misinformed by her staff. Whatever. No sweetness or customer relations can cover the fact that buzzbox returned a filthy, broken phone. My claim is for the cost of a replacement phone, best online price for UK handset was £330 and as such is now in process through the Small Claims Tribunal. This is not an emotive 'threat' but a recognised way of settlement. What i will accept from Buzzbox is an open admission that mistakes can occur in the most perfect of organisations and the cost of my replacement phone, less their fair initial repair quote value of £54, = £276. Plus tribunal fee already paid, £35 = £311.
Or, see you in court.

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★★☆☆☆
BuzzBox - www.buzz-box.co.uk

“Could improve quality”

Written on: 30/03/2013

Upon further inspection, a plastic bridge is broken inside my mobile phone. Won't go back… Read Full Review

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★★★☆☆
BuzzBox - www.buzz-box.co.uk

“Could improve quality”

Written on: 27/03/2013

Good personal service, polite and efficient. However my mobile phone came back with minor scratch to the face and marking on its inner and outer edges. If I can take it fully apart without any marking, why can’t the shop? Engineer came up with the same conclusion as I did, the PCB is faulty. It was not repaired. I couldn’t obtain a replacement PCB, so I guess the shop couldn’t either. Despite this, I would recommend the shop, but feel this could be improved. Thanks and best of luck to a… Read Full Review

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★★★★★
BuzzBox - www.buzz-box.co.uk

“Repaired my phone quickly, efficiently, and with no fuss”

Written on: 02/03/2013 by JDavid.J (1 review written)

My HTC One V screen finally cracked after one drop too many onto concrete. Google found me three repairers, and BuzzBox appeared the best, and quoted noticeably cheaper. The quotation form and logging the repair on their website was very simple, and I got e-mailed acknowledgement of them getting my phone the following day. After the quoted 4 working days I received an e-mail to confirm that all was well, and requesting payment (the same amount as the quote). I paid through PayPal, and within… Read Full Review

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★★★★★
BuzzBox - www.buzz-box.co.uk

“Excellent repair service”

Written on: 06/08/2012 by RobElliott (1 review written)

Buzz-Box have just repaired the micro USB port on my HTC Incredible S. The price they had originally estimated was the final price. They repaired it quickly and I received it back (in the Highlands of Scotland) less than 24 hours after paying for the repair. Buzz-Box provide an excellent service and I really like the features like the ability to see online what the status is, the facility to print out a label for posting the phone. I will use them again if I have another problem with the phone… Read Full Review

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★★★★★
BuzzBox - www.buzz-box.co.uk

“Quickly repaired Samsung Galaxy Note”

Written on: 19/07/2012 by majorpanicuk (1 review written)

I sent my Samsung Galaxy Note to be repaired to buzz-box, with a damaged lcd and digitizer. I sent the device on Saturday via recorded delivery. On monday I checked that the phone was delivered and shortly afterwards received an email from buzz-box informing me they had booked my phone and would be seen by an engineer soon. On tuesday evening I had confirmation that the phone was repaired and how much it would cost. I paid using paypal. The next day I received a message thanking me for the… Read Full Review

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★★★★★
BuzzBox - www.buzz-box.co.uk

“Great service and repair.”

Written on: 08/03/2012 by sutton_tom (1 review written)

I took in my Samsung G600 to get my cracked screen repaired. I received the phone back in less than a week and was really happy with the service I received. I would happily recommend them to anyone looking for mobile phone repairs… Read Full Review

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★★★★★
BuzzBox - www.buzz-box.co.uk

“Excellent Customer Service”

Written on: 08/03/2012

I recently damaged my screen on my Blackberry 8520, on arrival I was promptly given the price of the repair, informed that they did have the parts in stock and given a printed receipt for my phone. About a day later I has called to say the phone was ready for collection. Can't say fairer than that!… Read Full Review

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★☆☆☆☆
BuzzBox - www.buzz-box.co.uk

“Mobile phone repairs”

Written on: 14/02/2012 by smashie22 (6 reviews written)

I took my iPhone 4 in Buzz Box to have it repaired (here's the quote they came up with) http://imgur.com/W60dV It was dropped and the internal speaker had broken so I couldn't hear people when they called and they couldn't hear me. Everything else was working fine and this was the only problem. I took it in on the 9th of February and was told it would be repaired the following day or Saturday, even though the estimated date of repair would be on the 23rd according to the quote. I did express… Read Full Review

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