Customer Service Fail.

“Customer Service Fail. ”

Written on: 16/06/2012 by SarahW_1975 (4 reviews written)

I've used TMobile for years now, but not because I think they are amazing, I just think the competition are awful.

Recently, on wanting to change contract and keep phone number, I was told I couldn't do this, even though I know I can. On asking to cancel contract, I was then given 1 million and 1 different offers.

All in all, the experience was awful due to ill-educated (non-native English speakers) trying to answer my questions, unsuccessfully.

Guys, with your online chat - stop outsourcing cheaply to other countries and get the job done right, here!