Vodafone Reviews

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★☆☆☆☆
1.5 / 5
62
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★☆☆☆☆

“OH SO IT'S NOT JUST ME THEN!!!!!!”

Written on:

Over the last few months my family and i have been treated so badly by vodafone i just thought i'd log in to see if anybody else has had the same trouble. Oh boy seems it is their policy to treat their customers with contempt. 2 members of my family were recently sent mobile phones that were faulty. I cannot begin to tell you how much of their time and mine has been taken up with phone calls, false promises and frankly just plain lies. And why can we never get to speak to a supervisor? We… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: by QuinnMallory (3 reviews written)

We moved to Ireland a few month ago and headed to Vodafone to get the broadband to our house. It took more than a month for Vodafone to figure out that we cannot get broadband service in the house we rend. More than a month ! Incredible, after this event the company dare to propose us their terrible satellite contract with worse prices and data allowance than Meteor for instance... unbelievable. Another thing we got our cells with Vodafone can't believe that the 0.15 cents per text rip off… Read Full Review

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★☆☆☆☆

“Vodafone - A very badly managed company with dire service”

Written on: by Kenziel227 (1 review written)

Never fails...I need to download my bills every few months to do expenses. As was the same last time, the View My Bills section of Vodafone's website has some error scripting and no previous bills are available. This website always has errors...why don't you hire someone senior from American Express or another (better run company) to get the basics right? The next logical thing, contact support. Already holding for 10 minutes, and surpise surpise the message "we're really busy at the moment… Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: by Duncan314 (1 review written)

They don't give a thought to the stress they cause there customers. False promises is what this company thrives on. I have four contracts with them at the end of my two year term I will be moving I wouldn't stay with them if they have me free contracts. For a communications company they know nothing bout communications… Read Full Review

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★☆☆☆☆

“comically awful..”

Written on: by dashedpidgeony (1 review written)

Phone works fine but customer service is a kafkaesque joke. Bills consistently messed up and spending hours each month getting passed around from pillar to post. Promises made consistently broken.. Trying to complain is another joke as far as I can tell its impossible. Worst service from any company I've ever used… Read Full Review

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★☆☆☆☆

“Hilariously bad at providing a simple service ”

Written on: by Rachelf836 (1 review written)

I can't explain the incompetence. Different story from every advisor and I'm Not exaggerating. 7 phone calls all lasting over an hour most of which was spent on hold with the occasional instance of getting cut off!! Still no new phone so not upgrading and have actually cancelled my direct debit so they'll need to sue me for the remainder of my current contract if they can find my details or work out what's going on. Idiots but actually made me laugh they're that bad. I predict a collapse of the… Read Full Review

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★☆☆☆☆

“Vodafone avoid them”

Written on: by Lyon191 (1 review written)

They have no regard for their customers; I have five contracts with them for myself and my children all on a monthly tariff. I am stuck with them now for the next 18 months and can’t walk away yet. I have been with them for 10 years and for the first ti9me sent my phone in for repair. Always had insurance never had to claim it until now? The insurance company Unipart were the repair centre they received the phone on the 13.9.15 and kept leaving messages on the phone number that was in the… Read Full Review

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★☆☆☆☆

“VODAFONE WHAT A SHAME!”

Written on: by RossNoonan371 (1 review written)

I renewed a contract a few days ago at their Lakeside Thurrock store, I had a query regarding my contract and tried to phone their number it rang constantly and then you get an automated reply to leave a message but cuts off before you can. I tried this 12 times throughout the day with no success, in the end I had to go to the store after work at 6.40pm on the 7th October 2015 and when I wanted to complain I was told the supervisor was on his break, the girl then went out to speak to him. A few… Read Full Review

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★☆☆☆☆

“Worst company in the uk”

Written on: by Hodges433 (1 review written)

This company miss sells contracts by phone giving one price then charging a lot more when invoice arrives, cannot get sorted, at the point of sending phone back and going to Ofcom… Read Full Review

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★☆☆☆☆

“Do not use!”

Written on: by TMP1987 (3 reviews written)

All I have to say about Vodafone is - Any extra minutes,texts, or mobile data that you use is charged at a ludicrously expensive rate! - Poor customer services, you spend forever in a queue! - Despite the high charges, and higher extra charges, they pay no corporation tax. Think twice before going into contract with them… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on:

Tried to port a number to Vodafone from my old provider. Was told it would be done within 24 hours and to keep my phone off until after 24 hours to let it port. 

It wasn't done after this time so I called them, they said it would be done by 4pm the next day (another 24 hours). Still wasn't done. Phoned again. They said it would be done by 8pm. Still nothing, phoned again at 9pm to be told it would be done by midnight. Still not done by 8am so called to cancel my entire new contract. 

Also note
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★☆☆☆☆

“Pile of pants continues as I get my PAK codes -...”

Written on: by FireHorseUK (2 reviews written)

Only been with Vodafone for a week - not able to access or set up my on-line account as the wrong email was the 'Username' also they have two databases (one being C-Board/See-Board) and one wouldn't show my number while the other wouldn't show my account details. After speaking to the call-centre opps (four times) and two on-line 'Live' chats, still a problem and not able to set up or log in. Ask for PAK codes to move to EE. Phoned customer service for PAK codes, told have to go to the… Read Full Review

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★☆☆☆☆

“DISGUSTING COMPANY!!!”

Written on: by Jans0 (4 reviews written)

I have been having a problems with Vodafone for a year now in regards to data usage. They keep charging me for data that I don't use. I have to complain each month and speak to incompetent staff who give you conflicting answers. DO NOT USE THiS COMPANY!… Read Full Review

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★☆☆☆☆

“DISGUSTING COMPANY!!!”

Written on: by Jans0 (4 reviews written)

I have been having a problems with Vodafone for a year now in regards to data usage. They keep charging me for data that I don't use. I have to complain each month and speak to incompetent staff who give you conflicting answers. DO NOT USE THiS COMPANY!… Read Full Review

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★☆☆☆☆

“Worst mobile phone provider and I'm an ex employee ”

Written on: by 166Stafford (1 review written)

Please avoid customer service can't help no one can I worked there and just to let you know ask to see if your entitled to a discount they don't tell you that but depending on what company you work for you're entitled to a discount they don't care about customers avoid… Read Full Review

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Verity.anne7's Comment

Written on:

Amazing! This is brilliant.

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★☆☆☆☆

“Terrible terrible terrible”

Written on: by JayceeYoung28 (1 review written)

Nearly 2 hours, 4 phone calls, no one answering, repeating my details 6 times. Then finally told that although i had already passed security , the last guy decided i had got a question wrong for him so he would not help me. Indian call centre, pass you from one dept to another, on hold for aeons, same music blaring over and over. Unhelpful staff. Told me tp gp to the nearesr store (30 miles for me). This is by a long long way the absolute worst customer service i have ever experienced. And… Read Full Review

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★☆☆☆☆

“AVOID! Worst company EVER!”

Written on: by Holly_ann (1 review written)

Shocking company, each person you speak to tells you something different. Demand money once your plan is up! Never EVER AGAIN! Worst company I have ever been with! Have never known such a shambles as vodafone… Read Full Review

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★☆☆☆☆

“Seriously Do Not Bother”

Written on: by mzSmart470 (1 review written)

15 years ago I got my first mobile phone and it was through Vodafone. I was pleased with them at the time, although we drifted company as I hopped around the other networks in search of better deals. Recently I had cause to come back to Vodafone. I was expecting a first class service. Unfortunately, Vodafone haven't moved on, despite the mobile world doing so. They are just a global company who spend millions on advertising trying to persuade people they care. The funny thing is, they could… Read Full Review

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Jaanam6's Comment

Written on:

I had the same problem, brought a mobile with them and went to change mobile...the price was too higher in store, phone Vodafone they gave me a good deal for my S5 which I should have got on the 13\5\15 phoned some many times..for mobile..then decided to cancel... They told me I have to wait until the mobile arrivals then cancel..went to the store they can't do anything either now it's 20\5 now... No mobile still.
I just want to cancel this contract and go with a different provider.

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Jaanam6's Comment

Written on:

I had the same problem, brought a mobile with them and went to change mobile...the price was too higher in store, phone Vodafone they gave me a good deal for my S5 which I should have got on the 13\5\15 phoned some many times..for mobile..then decided to cancel... They told me I have to wait until the mobile arrivals then cancel..went to the store they can't do anything either now it's 20\5 now... No mobile still.
I just want to cancel this contract and go with a different provider.

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Jaanam6's Comment

Written on:

I had the same problem, brought a mobile with them and went to change mobile...the price was too higher in store, phone Vodafone they gave me a good deal for my S5 which I should have got on the 13\5\15 phoned some many times..for mobile..then decided to cancel... They told me I have to wait until the mobile arrivals then cancel..went to the store they can't do anything either now it's 20\5 now... No mobile still.
I just want to cancel this contract and go with a different provider.

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Jaanam6's Comment

Written on:

I had the same problem, brought a mobile with them and went to change mobile...the price was too higher in store, phone Vodafone they gave me a good deal for my S5 which I should have got on the 13\5\15 phoned some many times..for mobile..then decided to cancel... They told me I have to wait until the mobile arrivals then cancel..went to the store they can't do anything either now it's 20\5 now... No mobile still.
I just want to cancel this contract and go with a different provider.

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★☆☆☆☆

“Worst customer service I have EVER experienced ”

Written on: by Burnsew307 (1 review written)

So on receiving an email from vodafone I discovered that IN STORE they had allowed someone to add on to my contract an iPad and iPhone. Un believable! Took me a month to sort out after phoning every day. The cust services operatives were difficult to understand and they couldn't understand me. After being issued with a £230 bill (usually £80) they told me to cancel my dd whilst it was being resolved. THEN I got a text to say as my dd had been cancelled mine and my 15 yr old daughters phone… Read Full Review

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★☆☆☆☆

“Call Wait Times”

Written on: by Danielsia413 (1 review written)

Tried to call the call centre but it didn't seem to connect! Frustrated is an understatement! I may be having a bad day, but I just want to sort out my problem!… Read Full Review

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