Vodafone Reviews

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★★☆☆☆
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★★☆☆☆

“Awful communication and poor rural service”

Written on: 17/08/2013 by pmjyorkshire (2 reviews written)

I know that living in a rural area doesn't often provide good signal, but moving from one foot to the next almost loses us two or three signal bars. It's ridiculous and renders making calls virtually a complete waste of time. As a result of this, we decided to move from a contract, which had massively run it's course, to a pay as you go, as all we really found ourselves using the phone for was texting a handful of people. Vodafone gaves us a template email advising us how to do this, which we… Read Full Review

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Lee_Vodafone's Response to pmjyorkshire's Review

Written on: 20/08/2013

Hi,

I'm sorry to read about your recent experience.

If you'd like any help from me could you email me with your details via the Contact us form on our website?


To make sure it reaches me you'll also need to quote the code WRT135 - FAO Lee in the subject line? Once received, I'll get back to you as soon as possible.

Kind regards,

Lee

Web Relations

Vodafone UK

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★☆☆☆☆

“DO NOT USE THIS COMPANY EVER!!!”

Written on: 30/07/2013

Vodafone have don't nothing but let me down and I have given them chance after chance by being a customer with them for a very long time! As for customer service via phone and chat is appalling - they need to work on there customer service and say the same story as they tell you one thing and then someone else tells you another!! They should set something up where we can leave them as I hate them!! Lying deceiving robbing company - everyone I know wants to leave them - me and my partner are… Read Full Review

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★★★★★

“No issues at all”

Written on: 13/06/2013 by zappa90 (2 reviews written)

Honestly had no issues with Vodafone - sorry to hear of the other people's issues. Vodafone have given me a smartphone for free (G300), I have 200 mins / mth. and 250mb data / mth. which is more than enough for me, for £11.50 over 24mths. The coverage is excellent. Any account issues have been sorted easily with their call centre and an issue I had with the phone was sorted very fast, despite a bank holiday being in the middle of the turn-around for the repairs… Read Full Review

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Dairemccarthy's Response to zappa90's Review

Written on: 15/06/2013

Just don't go try and use it in Central London (Liverpool St, Bank, Moorgate are) - you won't be able to use that data...or perhaps even take phone calls.

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R44Smo's Response to zappa90's Review

Written on: 02/10/2014

Carfull readers as vodafone pay and give insentives to customers to write these reviews, It may even be their own social media staff. Dont let them do this As you can see the overall rating paints the true picture of how terrible of a network they are

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Zappa90's reply to R44Smo's Comment

Written on: 02/10/2014

Um, no, I am a straightforward private customer. Please don't post online calling total strangers liars. Thanks.

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R44Smo's Response to zappa90's Review

Written on: 02/10/2014

Carfull readers as vodafone pay and give insentives to customers to write these reviews, It may even be their own social media staff. Dont let them do this As you can see the overall rating paints the true picture of how terrible of a network they are

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Zappa90's reply to R44Smo's Comment

Written on: 02/10/2014

Um, no, I am a straightforward private customer. Please don't post online calling total strangers liars. Thanks.

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★☆☆☆☆

“Horrible customer service”

Written on: 10/06/2013

The problem with this company is that they are impossible to contact if you have an issue, and you do have may with them. Moreover, if you do manage to talk to anybody in the call center they claim they know nothing, they can not confirm the data, they can not see your invoices and they can not confirm whether they are overcharging you unless you pay the bill. Good one! Horrible service! … Read Full Review

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★☆☆☆☆

“Unhappy”

Written on: 10/06/2013 by Fred6172 (1 review written)

My card was used for bank fraud. The people.person bought over 10 contracts of mobile phones. Vodafone was one company they set up a direct debit for over £900. I called up Vodafone to help and they told me that I would need to provide my receipt of purchase in order to receive further information. Obviously I did not have this as I did not undergo the purchase. Sort it out Vodafone!… Read Full Review

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★☆☆☆☆

“Robbed us blind”

Written on: 25/05/2013

My mum had a contract out from vodaphone, everything was going well until it came to the end of the contract, she went it to tell them that it was the end of the contract and that she wouldn't be renewing it, they told her that she had write a letter saying that she wasn't renewing, so she wrote 2 letters, one to hand in instore where she took the contract out and oneto send off to the rellavent address, so she went in store and handed it in then asked for the address where she needed to send… Read Full Review

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Lee_Vodafone's Comment

Written on: 29/05/2013

Hi there,

Thanks for making me of this.

If your mum would like me to take a closer look at things could you ask her to email me with her details via the Contact us form on our website.

To make sure it reaches me she'll also need to quote the code WRT135 - FAO Lee in the subject line.

Once received, I'll get back to her as soon as possible/

Kind regards,

Lee

Web Relations

Vodafone UK

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★☆☆☆☆

“Worst Customer Service of ANY company”

Written on: 29/04/2013 by paulodonohue (1 review written)

I joined Vodafone because they seemed like the biggest mobile company in the UK, so I expected excellent coverage, as promised on the website. I'd seen they did not score well on customer service, but I figured this would be a secondary concern if the coverage was great. I even got a 20% discount because of who I worked for. From even before I set up my account, the problems started. I had to get head office involved, and here is the pattern...Big problem....complaint....ignored....escalate… Read Full Review

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★★★★★

“Vodafone in Farnham are Brilliant!”

Written on: 17/04/2013 by LAR59 (3 reviews written)

Although I do mostly use the service online, I have had occasion to visit this shop. Both times they have bent over backwards to help me and fix my phone/sort out any problems for me and with no charge. They are very clever at what they do and they always seem to have time for you. Their product knowledge is outstanding so if you need to upgrade or change your phone, I would recommend them 100%. They will find the right phone for you with honesty and not just sell you the most expensive… Read Full Review

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R44Smo's Response to LAR59's Review

Written on: 02/10/2014

Carfull readers as vodafone pay and give insentives to customers to write these reviews, It may even be their own social media staff. Dont let them do this As you can see the overall rating paints the true picture of how terrible of a network they are

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Lar59's reply to R44Smo's Comment

Written on: 04/10/2014

I live in Farnham and am a genuine reviewer. I just wanted to say how good they are in the shop at Farnham. The network may have let you down but this does not affect my review for the staff in this shop.

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R44Smo's Response to LAR59's Review

Written on: 02/10/2014

Carfull readers as vodafone pay and give insentives to customers to write these reviews, It may even be their own social media staff. Dont let them do this As you can see the overall rating paints the true picture of how terrible of a network they are

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★★★★☆

“Despite I'm a new user i like everything”

Written on: 12/04/2013

Bought new phone (Samsung) this week. Change an oldy o2 to Vodafon. During this time everything is OK! Connection, all data - no problem at all. I'm a manager so i should be always online, and with vodafone a can simply deal with anything i need… Read Full Review

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R44Smo's Comment

Written on: 02/10/2014

Carfull readers as vodafone pay and give insentives to customers to write these reviews, It may even be their own social media staff. Dont let them do this As you can see the overall rating paints the true picture of how terrible of a network they are

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★☆☆☆☆

“rip off”

Written on: 03/04/2013

warning for any brits coming to spain.stay away from the Vodafone retail outlets.they are franchises and would rob you blind with no back up from Vodafone.be warned,i handed over 20euro for a top up that didn't happen and I cant get my money back.i complained to Vodafone who said I should have done top up through my phone and go back to the shop which I did to no avail… Read Full Review

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★☆☆☆☆

“Vodafone passed private information FPC without my consent”

Written on: 12/03/2013 by purpleblue100 (2 reviews written)

Vodafone passed my date of birth to debt collectors without my consent Vodafone sent me a wrong bill. So, I refused to pay. Then, they cut off the mobile connection, but, didn't correct the wrong bill. 2 month later, all of the sudden, FPC (debt collectors) started calling me every day. They ask me to tell them my birthday for security purpose. It’s obvious Vodafone passed my highly confidential information to them without my consent. Isn't this illegal ? … Read Full Review

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★★★☆☆

“Internet problems. . . . ”

Written on: 11/02/2013 by Leanne1010 (2 reviews written)

I have always liked Vodafone and so switched from o2 to Vodafone with a Samsung galaxy. I love this phone and would recommend it to anyone BUT my mobile data is not very good at all. IT HARDLY WORKS. I try to go onto the internet because i am paying for it but it says that it could not connect. This is not because of signal as it happens wherever I go. I recently went into a Vodafone shop in Peterborough queens-gate. A man there did something to my phone and now it works a little better. but… Read Full Review

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R44Smo's Response to Leanne1010's Review

Written on: 02/10/2014

Carfull readers as vodafone pay and give insentives to customers to write these reviews, It may even be their own social media staff. Dont let them do this As you can see the overall rating paints the true picture of how terrible of a network they are

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Leanne1010's reply to R44Smo's Comment

Written on: 02/10/2014

I can assure you I am not a 'paid customer' to have written this review. Do you think that I would have been paid to write a bad review?
I have now switched to an Iphone 5s but still no better with my internet access via mobile data.
I think I shall be moving again.

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★☆☆☆☆

“Vodafone Customer Services ??? The Original Black Hole.”

Written on: 07/02/2013 by kalis45 (0 reviews written)

Mis-sold payg tariff in Reading store. Two revisits to store. No refund. Two phone calls to Customer Services, very long wait to be connected, and no help. Advised to contact store. E-mailed with full details. Automated response with promise of contact within 24h. Still waiting. Two letters to Customer Services including registered delivery. No response. One month later, now taking Court action. Never again… Read Full Review

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★☆☆☆☆

“Apalling Service and Support”

Written on: 27/11/2012

I have been with vodafone for about 9 months now and within that time they have messed up my bill over 3 times. There support is shocking and appaling. Often having to repeat myself because the staff clearly do not understand my issue. Have been promised a call back from a senior member of staff twice. The first with absolutely no response and have now been waiting 9 days for a call back. I spoke to a so called manager who was sarcastic and spoke over me at every turn. - What kind of… Read Full Review

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★★★★☆

“good service”

Written on: 05/11/2012 by Sandman999 (2 reviews written)

Switched to vodafone last week, customer service much better than my previous network (orange). Tariff good, yet to really test the network but so far so good!… Read Full Review

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R44Smo's Response to Sandman999's Review

Written on: 02/10/2014

Carfull readers as vodafone pay and give insentives to customers to write these reviews, It may even be their own social media staff. Dont let them do this As you can see the overall rating paints the true picture of how terrible of a network they are

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★★★★☆

“keep getting me back”

Written on: 26/10/2012 by chem_ainsanan (2 reviews written)

I have had a mobile phone continuously now for over 10 years and have been with a number of providers including Orange, O2 and others that are no longer in the limelight but I always seem to come back to Voda. I'm currently on an Anytime 100 tarrif with an add on for text messages but for some reason they give me an extra 50 minutes a month and I don't get charged for weekend calls to landlines or other Vodafones either. Not sure where that came from but don't argue with them. I find coverage… Read Full Review

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R44Smo's Response to chem_ainsanan's Review

Written on: 02/10/2014

Carfull readers as vodafone pay and give insentives to customers to write these reviews, It may even be their own social media staff. Dont let them do this As you can see the overall rating paints the true picture of how terrible of a network they are

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★☆☆☆☆

“avoid or be ripped off”

Written on: 05/09/2012 by billyadams (3 reviews written)

i recently canceled my contract with vodafone as my contract was up and i have bought my own phone . i then got a call from vodafone asking why i had cancelled so i told them i was going to a sim only deal with giffgaff for £15 a month. vodafone then offered the same package for £10.50 a month but instead of unlimited internet it had 500mb with another 500mb free. i asked if it was on a contract which they said it was a 12month contract so i agreed. i received a email with my new contract on… Read Full Review

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★★★☆☆

“Don't let them get away with it!”

Written on: 22/07/2012

I've never had a problem with Vodafone as a network, but recently they tried to take £337 + £180 from my account for sending thousands of texts in a month. They then told me that it was a fault with my phone and that it could not be refunded. It took a long time and many trips backwards and forwards to stores to get a resolution. It is now under review so we will see what happens… Read Full Review

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R44Smo's Comment

Written on: 02/10/2014

Carfull readers as vodafone pay and give insentives to customers to write these reviews, It may even be their own social media staff. Dont let them do this As you can see the overall rating paints the true picture of how terrible of a network they are

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★☆☆☆☆

“Vodafone are the worst phone company I've ever been with.”

Written on: 27/06/2012 by zubes (1 review written)

I wouldn't recommend Vodafone to anyone. They keep randomly restricting my phone claiming I haven't paid my phone bill (when I have) then attempting to charge my bank account £150! In the past 2 weeks, my phone has been restricted on 3 different occasions. The first time, I went into the store and they claimed I hadn't paid my bill, in return I showed them a copy of my bank statement and they apologized for the inconvenience. The second time they blocked my phone, then claimed them I owed… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 27/05/2012

Network problems with local mask for over 3 weeks and Vodafone have done nothing to resolve. Very poor service… Read Full Review

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