Vodafone Reviews

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Latest Reviews

★☆☆☆☆

“Miss - Sold Loyal Customer”

Written on: 27/09/2016 by Coleen77 (1 review written)

I have 3 phones on 1 contract with Vodafone and have been a loyal customer for around 10 years. I phoned to upgrade my phone this morning, make some adjustments to the other contracts and just get some advice on how to save some money going forward. The man offered me a sim only deal for 1 and reduction on the 2nd and then for mine, I was told they could give me an iPhone 6 (16GB)unlimited texts, calls and 5GB of data for £37 per month but it should have been £54 but because I was a loyal… Read Full Review

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★☆☆☆☆

“Sim Only Contract”

Written on: 28/07/2016 by Duckworthmk326 (1 review written)

Picked up a sim only contract. Nothing on the website or when I picked it up from the store to explain it can take up to 48 hours. Strange a sim works as soon as you take it out but this takes so long. No help from online chat except one who tried her best. Waste of space… Read Full Review

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★☆☆☆☆

“Vodafone UK: Worst Customer Service Ever”

Written on: 22/07/2016 by O'Brienxd39 (1 review written)

I would rather cut off my finger than have to deal with Vodafone's customer service again. 8 weeks of hell to try to get back money they incorrectly charged me through a system error. I spent 20+ hours on the phone, more on web chat, sent mails, tweets, facebook posts. I gave up trying to claim back all the expense that I lost from Vodafone. I didn't even receive the phone I ordered, after 4 different store visits to collect and countless reordering to my home address! Each time the person on… Read Full Review

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Throamuser's Comment

Written on: 22/07/2016

Disgusting the way that Vodafone treat people!

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★★★☆☆

“Callya LTE TOP! Callya Türkei Roaming BAD!”

Written on: 25/06/2016 by Eckhard (2 reviews written)

Obwohl in der Türkei Vodafone vertreten ist, wird für CallYa Kunden keine Roaming Flat angeboten, hierbei sieht man wie unterschiedlich die Vodafone Konzerne untereinander sind. (Typisch Drücker halt wie bei einer Versicherung!) daher kein Vertrag… Read Full Review

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★★★☆☆

“Good operator”

Written on: 12/05/2016 by RichardZosch (2 reviews written)

I have been using Vodafon for 2 years. Sometimes it has a bad connection and expensive roaming. But in other hand Vodafon has a good 3G ineternet… Read Full Review

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★☆☆☆☆

“Worst company in Britain”

Written on: 14/03/2016 by dani_cali (6 reviews written)

This company has nearly brought me to my knees. More than once. I am stuck with them, purely because where I live is rural and other networks are even worse reception. Let me list the faults- none of which ever get resolved 1 - automated top up is long winded and riddled with problems, takes you through loops where you get nowhere, then you cant get help 2 - 191 customer service is Egypt based, and they not only cannot speak proper english, but they don't give a ____, and they lie to you -… Read Full Review

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★☆☆☆☆

“HORRENDOUS CUSTOMER SERVICE”

Written on: 08/03/2016 by 446Shields (1 review written)

After being a loyal customer to this company for 15 years I decided to upgrade. Couldn't be simpler using the my Vodafone service. How wrong can you be? After two days the new upgrade had not appeared on the account, called them, one hour later, Oh no problem Sir, I will activate this for you right now. Another day passed, tried online help, useless. Drove to nearest Vodafone shop, 25 miles away, one hour wait in the queue, actually spoke to a nice helpful person, who did the upgrade there and… Read Full Review

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★☆☆☆☆

“AVOID ”

Written on: 17/02/2016 by BraedonCastro471 (1 review written)

Never go with Vodafone I have never experienced Such bad customer services in my life! Doesn't surprise me that you have to hold for 35 mins to cancel with them! I'm now taking my complaint to the FCA… Read Full Review

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★☆☆☆☆

“Please avoid. Dreadful customer service. Hidden charges”

Written on: 11/02/2016 by Pikemf208 (1 review written)

Where do I start? Was charged over £1000 for mobile data, without a single notification that I was near my limit let alone over it. Tried to speak to customer services, they weren't interested. I asked them why I hadn't received notifications, they weren't interested. I said could they email me proof that I had had these notifications, they said they would. I rang 9 times, emailed 12 times, spoke to their head office two times, and I have not had a single email of explanation. If you get… Read Full Review

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★☆☆☆☆

“OH SO IT'S NOT JUST ME THEN!!!!!!”

Written on: 07/02/2016

Over the last few months my family and i have been treated so badly by vodafone i just thought i'd log in to see if anybody else has had the same trouble. Oh boy seems it is their policy to treat their customers with contempt. 2 members of my family were recently sent mobile phones that were faulty. I cannot begin to tell you how much of their time and mine has been taken up with phone calls, false promises and frankly just plain lies. And why can we never get to speak to a supervisor? We… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 26/01/2016 by QuinnMallory (3 reviews written)

We moved to Ireland a few month ago and headed to Vodafone to get the broadband to our house. It took more than a month for Vodafone to figure out that we cannot get broadband service in the house we rend. More than a month ! Incredible, after this event the company dare to propose us their terrible satellite contract with worse prices and data allowance than Meteor for instance... unbelievable. Another thing we got our cells with Vodafone can't believe that the 0.15 cents per text rip off… Read Full Review

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★☆☆☆☆

“Vodafone - A very badly managed company with dire service”

Written on: 21/01/2016 by Kenziel227 (1 review written)

Never fails...I need to download my bills every few months to do expenses. As was the same last time, the View My Bills section of Vodafone's website has some error scripting and no previous bills are available. This website always has errors...why don't you hire someone senior from American Express or another (better run company) to get the basics right? The next logical thing, contact support. Already holding for 10 minutes, and surpise surpise the message "we're really busy at the moment… Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 02/01/2016 by Duncan314 (1 review written)

They don't give a thought to the stress they cause there customers. False promises is what this company thrives on. I have four contracts with them at the end of my two year term I will be moving I wouldn't stay with them if they have me free contracts. For a communications company they know nothing bout communications… Read Full Review

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★☆☆☆☆

“comically awful..”

Written on: 28/12/2015 by dashedpidgeony (1 review written)

Phone works fine but customer service is a kafkaesque joke. Bills consistently messed up and spending hours each month getting passed around from pillar to post. Promises made consistently broken.. Trying to complain is another joke as far as I can tell its impossible. Worst service from any company I've ever used… Read Full Review

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★☆☆☆☆

“Hilariously bad at providing a simple service ”

Written on: 29/10/2015 by Rachelf836 (1 review written)

I can't explain the incompetence. Different story from every advisor and I'm Not exaggerating. 7 phone calls all lasting over an hour most of which was spent on hold with the occasional instance of getting cut off!! Still no new phone so not upgrading and have actually cancelled my direct debit so they'll need to sue me for the remainder of my current contract if they can find my details or work out what's going on. Idiots but actually made me laugh they're that bad. I predict a collapse of the… Read Full Review

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★☆☆☆☆

“Vodafone avoid them”

Written on: 28/10/2015 by Lyon191 (1 review written)

They have no regard for their customers; I have five contracts with them for myself and my children all on a monthly tariff. I am stuck with them now for the next 18 months and can’t walk away yet. I have been with them for 10 years and for the first ti9me sent my phone in for repair. Always had insurance never had to claim it until now? The insurance company Unipart were the repair centre they received the phone on the 13.9.15 and kept leaving messages on the phone number that was in the… Read Full Review

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★☆☆☆☆

“VODAFONE WHAT A SHAME!”

Written on: 07/10/2015 by RossNoonan371 (1 review written)

I renewed a contract a few days ago at their Lakeside Thurrock store, I had a query regarding my contract and tried to phone their number it rang constantly and then you get an automated reply to leave a message but cuts off before you can. I tried this 12 times throughout the day with no success, in the end I had to go to the store after work at 6.40pm on the 7th October 2015 and when I wanted to complain I was told the supervisor was on his break, the girl then went out to speak to him. A few… Read Full Review

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★★☆☆☆

“Shambolic!!!!!!!”

Written on: 29/09/2015 by DazChamberMaid (3 reviews written)

What on earth is going on with this firm??? First I get a letter saying my request to cancel my account is accepted (I never asked to cancel it in any way shape or form lol) finally got it sorted and 3 weeks later I was cut off! Couldn't make or receive calls so I ended up stranded in the middle of London!! I've now burned the SIM card and danced round it beating the drums, it was a day of joy as I told Voda to stick there contract. Now with O2 so let's see what happens lol!… Read Full Review

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★☆☆☆☆

“Worst company in the uk”

Written on: 28/09/2015 by Hodges433 (1 review written)

This company miss sells contracts by phone giving one price then charging a lot more when invoice arrives, cannot get sorted, at the point of sending phone back and going to Ofcom… Read Full Review

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★☆☆☆☆

“Do not use!”

Written on: 08/09/2015 by TMP1987 (3 reviews written)

All I have to say about Vodafone is - Any extra minutes,texts, or mobile data that you use is charged at a ludicrously expensive rate! - Poor customer services, you spend forever in a queue! - Despite the high charges, and higher extra charges, they pay no corporation tax. Think twice before going into contract with them… Read Full Review

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