Vodafone Reviews

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Latest Reviews

★☆☆☆☆

“Absolutely Useless!”

Written on: 24/09/2014 by accountzw (2 reviews written)

I came to Vodafone thinking that their Customer Service and Phone reception is better than the other providers.....what a BIG MISTAKE!...I've been with EE, T-Mobile, Orange and Three in the past.....Vodafone Customer services has definitely been the worst I've dealt with. I've spent hours over the last few days trying to get through to speak to someone, sometimes waiting over 20 mins, and not once, but three times when I did get through and was speaking to an advisor the phone cut off! and… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 12/09/2014 by Kerr11 (1 review written)

Absolutely shocking customer service cannot believe the false promises!!!!!!! Will be defiantly leaving at the soonest opportunity… Read Full Review

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★☆☆☆☆

“Website Nightmare”

Written on: 22/08/2014 by 80Maynard (1 review written)

Why so difficult to speak to a real human being? The website appears to be designed to send the poor frustrated customer spinning in ever decreasing circles. Ask the Tech Team- if only! Speak to an advisor- only if you're considering buying a new phone/contract. Live chat results in fatuous "how are you today" nonsense- actually I'm really cross and would like some answers to the question I've already typed in. Clearly the site is geared up for selling. As to seeking help just forget it. If I… Read Full Review

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★☆☆☆☆

“No good, but they think they are great”

Written on: 05/07/2014 by yeahright99 (3 reviews written)

All customer services I have spoken to is dis the bigger networks like EE or o2, they need to look closer to home, rubbish signal everywhere… Read Full Review

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★★★★☆

“Very happy”

Written on: 01/05/2014 by Matthews1961 (1 review written)

Recently upgraded my phone to an iphone 5s the staff were so helpful and adapted my contract to suit me! Would highly recomend them! And i can get signal everywhere!… Read Full Review

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★☆☆☆☆

“UTTER RUBBISH AND NO IDEA WHAT CUSTOMER SERVICE MEANS”

Written on: 13/04/2014 by gertiepettifer (1 review written)

The title says it all! What a bunch of inbred plonkers and money grabbers. Got a contract of them after years with O2 and I wish I hadn't. The phones okay but nothing works elsewhere. You can't register online therefore enabling you to check your bills etc and ring them or live chat them and you get some idiot in India who can barely speak English let alone understand you. I've spent hours trying to get them to sort out various things and all I get is lies, lies and more lies. One person says… Read Full Review

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★☆☆☆☆

“Lies and zero sympathy”

Written on: 12/04/2014 by SimonCarlsson (1 review written)

I'm an immigrant who came to Ireland a few months ago. First I had a phone number on o2 but due to rude customer service I changed. There just had to be better alternatives. Boy, was I wrong. I signed up for a 30 day contract on Vodafone in their store on Pavilions, Swords. Since I had urgent matters to attend to involving calls back to Sweden, I wanted foreign calls for a good price. So I took a contract and the salesman didn't inform me that the international minutes wouldn't be available… Read Full Review

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★☆☆☆☆

“Vodafone for me are not fit for purpose ”

Written on: 07/04/2014 by Garydrew (5 reviews written)

After foolishly leaving O2 to join VF, I am gutted, the coverage is pants, the customer service is shall we say " garbage" I am back O2 ASAP… Read Full Review

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★☆☆☆☆

“poor signal on iphone4”

Written on: 27/03/2014 by Billykelso (2 reviews written)

was promised signal on iphone 4 would be as good as if not better than orange. Can't get a signal in my house and when I called about it was told to go to istore and get phone checked. Did that, even had phone cahanged. Told them it was still the same so sent out new sim. Same problem. Not interested. Wish I hadn't bothered… Read Full Review

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★☆☆☆☆

“No Customer Loyalty”

Written on: 05/02/2014 by Mand1326 (4 reviews written)

I was with Vodafone for 10 years and upgraded in December to a 4G contract. Only problem was I couldn't ever get 4G signal. After numerous calls to the call centre, re-sets, remote re-sets, visits in store for them to do re-sets, it was suggested my phone might be duff. I asked in store if I could change the handset. Was told yes, but as the colour I wanted was out of stock, I'd have to wait til the next week. This would have taken me outside my 7 day no quibble return/cancellation period. I… Read Full Review

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★☆☆☆☆

“Keep Well Away!!!”

Written on: 11/12/2013 by moby79 (16 reviews written)

I took a 2 yr contract with Vodafone after chaecking that i have clear 3G signal for calls and Internet via my new blackberry and was assured it was perfect. I did not get round to testing the service until after the initial 7 days cooling off period and realised very poor connection to 3G and kept moving to 2G just enough for calls. I rang Customer Services several times to be told may just be a mast issue. I then wrote in to complaints who brushed off my concerns with terms and conditions… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 23/11/2013 by abcde123 (1 review written)

I have been a PAYG customer with Vodafone for many years with little problem until 2 months ago when I decided to move to a monthly contract with them. That is when it all started to go wrong! They moved my PAYG number to the monthly network; this resulted in me not being able to make calls. I rang customer services every day for 1.5 weeks who did not acknowledge that it was their problem. At one point, I was told it was my problem and they could not do anything to help. I was escalated… Read Full Review

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★★★★★

“Mobile Contracts”

Written on: 17/11/2013 by geoc51 (1 review written)

Having been with Vodafone for many a year,i decided to treat myself to a new mobile!!! went in on the Friday and closed the new contract, to my dismay a leaflet arrived from Talk Talk on the Saturday offering me a cheaper deal and with more minutes(500) ,same unlimited texting and a good 1GB of downloads.(identical phone) Vodafone was 100 mins/unlimited txt and 100mb Did try as an old customer to get them match this offer, but was shunted from pillar to post by their online staff, must say the… Read Full Review

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★☆☆☆☆

“Disguisting customer serive team”

Written on: 10/11/2013 by lauren2211 (1 review written)

I absolutely can not stand vodafone. I am at my witts end with their customer service team! After not being satisfied with my plan, i was made an offer to change and add more data on a year contract (which I did). After speaking to vodafone the time after this deal was made, I was told about a deal that suited my needs way better, but i was never told about this deal in the first place! i asked to cancel the data contract and move to this better plan. In response I was told that the computer… Read Full Review

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★☆☆☆☆

“Closed account”

Written on: 27/10/2013 by MichaelFindlay (3 reviews written)

I had closed an account and confirmed under the terms of my contract due to price increase it was ok to cancel with no further charges, they then a year later contact me in regards to a years worth of unpaid services. Avoid, network is good but service is terrible… Read Full Review

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★★★★★

“Vodafone store in St Helens”

Written on: 01/10/2013 by barrydavids1 (20 reviews written)

I know people generally are compelled to right reviews or blogs often on the back of experiencing poor service. However I feel I should break that trend and highlight an example of outstanding service; I recently visited the Vodafone store in St Helens, the reason for my visit initially was simply to keep out of the rain for 5 minutes whilst it subsided. Fairly quickly I was approached by what I at first expected to be a pushy sales person, how wrong I was. The guy simply offered me a seat and… Read Full Review

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★★☆☆☆

“Awful communication and poor rural service”

Written on: 17/08/2013 by pmjyorkshire (2 reviews written)

I know that living in a rural area doesn't often provide good signal, but moving from one foot to the next almost loses us two or three signal bars. It's ridiculous and renders making calls virtually a complete waste of time. As a result of this, we decided to move from a contract, which had massively run it's course, to a pay as you go, as all we really found ourselves using the phone for was texting a handful of people. Vodafone gaves us a template email advising us how to do this, which we… Read Full Review

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Lee_Vodafone's Response to pmjyorkshire's Review

Written on: 20/08/2013

Hi,

I'm sorry to read about your recent experience.

If you'd like any help from me could you email me with your details via the Contact us form on our website?


To make sure it reaches me you'll also need to quote the code WRT135 - FAO Lee in the subject line? Once received, I'll get back to you as soon as possible.

Kind regards,

Lee

Web Relations

Vodafone UK

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★☆☆☆☆

“DO NOT USE THIS COMPANY EVER!!!”

Written on: 30/07/2013

Vodafone have don't nothing but let me down and I have given them chance after chance by being a customer with them for a very long time! As for customer service via phone and chat is appalling - they need to work on there customer service and say the same story as they tell you one thing and then someone else tells you another!! They should set something up where we can leave them as I hate them!! Lying deceiving robbing company - everyone I know wants to leave them - me and my partner are… Read Full Review

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★★★★★

“No issues at all”

Written on: 13/06/2013 by zappa90 (1 review written)

Honestly had no issues with Vodafone - sorry to hear of the other people's issues. Vodafone have given me a smartphone for free (G300), I have 200 mins / mth. and 250mb data / mth. which is more than enough for me, for £11.50 over 24mths. The coverage is excellent. Any account issues have been sorted easily with their call centre and an issue I had with the phone was sorted very fast, despite a bank holiday being in the middle of the turn-around for the repairs… Read Full Review

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Dairemccarthy's Response to zappa90's Review

Written on: 15/06/2013

Just don't go try and use it in Central London (Liverpool St, Bank, Moorgate are) - you won't be able to use that data...or perhaps even take phone calls.

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★☆☆☆☆

“Horrible customer service”

Written on: 10/06/2013

The problem with this company is that they are impossible to contact if you have an issue, and you do have may with them. Moreover, if you do manage to talk to anybody in the call center they claim they know nothing, they can not confirm the data, they can not see your invoices and they can not confirm whether they are overcharging you unless you pay the bill. Good one! Horrible service! … Read Full Review

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