Vodafone Reviews

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★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“Worst customer service I have EVER experienced ”

Written on: 29/03/2015 by Burnsew307 (1 review written)

So on receiving an email from vodafone I discovered that IN STORE they had allowed someone to add on to my contract an iPad and iPhone. Un believable! Took me a month to sort out after phoning every day. The cust services operatives were difficult to understand and they couldn't understand me. After being issued with a £230 bill (usually £80) they told me to cancel my dd whilst it was being resolved. THEN I got a text to say as my dd had been cancelled mine and my 15 yr old daughters phone… Read Full Review

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★☆☆☆☆

“Call Wait Times”

Written on: 25/03/2015 by Danielsia413 (1 review written)

Tried to call the call centre but it didn't seem to connect! Frustrated is an understatement! I may be having a bad day, but I just want to sort out my problem!… Read Full Review

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★☆☆☆☆

“Horrific, AVOID! Support is non-existent, go elsewhere!”

Written on: 15/01/2015 by Delilahk1947 (1 review written)

Wanted to get a cheap pay as you go mobile internet dongle to keep me connected whilst travelling. Did some research on the web and decided Vodafone had a competitive deal. I also expected to get good service from such a well-known global brand. Tried to order online but they can only deliver to the card address not my work address. Fair enough, I understand the need for security. I therefore ordered online and selected to collect from a store. Couple of days later I went to the store to… Read Full Review

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★☆☆☆☆

“Disinterested staff. No stock. ”

Written on: 19/12/2014 by eclectic (3 reviews written)

This company is a joke. Told by customer service that there were no Sure Signal boxes in stock for despatch and that I should pick one up in store. This was after requesting PAC code because of poor signal. Customer services MUST be aware that this item isn't in stock anywhere. Hasn't been in stock for two months at Canterbury so asked staff member to try Ashford. Also no stock. No idea when stock would be available and no offer to look into this. Based on not just my own but friends/family… Read Full Review

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★☆☆☆☆

“1000 year contract and 2 weeks to get a PAC code”

Written on: 24/11/2014 by pstephenson5 (1 review written)

I had five iPhones on a business account with Vodafone. At the end of the contract, 4 numbers were successfully ported to EE within a week but after 2 weeks I'm still waiting for a PAC code for the fifth one. The problem seems to be that according to Vodafone the contract doesn't end until 3015! I have spent at least two days of time being shunted between Vodafone and Excalibur Communications (so called Platinum partner). They happily took my money for 4 years but when a little bit of common… Read Full Review

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★☆☆☆☆

“Simply Awful”

Written on: 19/11/2014 by Kyan113 (1 review written)

Tried to cancel contract - found i was overcharged - failed completely to provide final bill, follow up on phone calls and answer complaints. You get the feeling they feel they don't need provide good service because they have a monopoly … Read Full Review

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★☆☆☆☆

“Vodafone - the worst mobile company ”

Written on: 07/10/2014 by June75 (1 review written)

I have been with Vodafone for a number of years and so have most of my family members. When it came to my upgrade I couldn't afford the monthly contract with the phone I wanted. My previous contact they had done a deal for me and my brother if we had the exact same contract and phone we got a really good offer on it when I then asked to do the same the members of staff were incredibly rude and there was no need for it. I will not be recommending Vodafone to any of my friends and now several… Read Full Review

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★☆☆☆☆

“Vodafone - the worst mobile company ”

Written on: 07/10/2014 by June75 (1 review written)

I have been with Vodafone for a number of years and so have most of my family members. When it came to my upgrade I couldn't afford the monthly contract with the phone I wanted. My previous contact they had done a deal for me and my brother if we had the exact same contract and phone we got a really good offer on it when I then asked to do the same the members of staff were incredibly rude and there was no need for it. I will not be recommending Vodafone to any of my friends and now several… Read Full Review

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★☆☆☆☆

“WORST SHOP AND NETWORK AVOID LIKE CANCER!”

Written on: 02/10/2014 by r44smo (2 reviews written)

Shop was terrible never did what they were ment to do, cause me all sort of trouble for me. I had a contract woith them for 24months i paid all 24 months on time. In my 23 month i went into the Stockotn on tees shop and said i do not want my contract rolling over. Working away i checked my bank on return they had taken 2 more monthly payments so i was at month 26 . I rang up and was told sorry cancel your Direct Debit. we have no record of you on our systems. Grewat i thought 3 months later i… Read Full Review

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★☆☆☆☆

“Absolutely Useless!”

Written on: 24/09/2014 by accountzw (2 reviews written)

I came to Vodafone thinking that their Customer Service and Phone reception is better than the other providers.....what a BIG MISTAKE!...I've been with EE, T-Mobile, Orange and Three in the past.....Vodafone Customer services has definitely been the worst I've dealt with. I've spent hours over the last few days trying to get through to speak to someone, sometimes waiting over 20 mins, and not once, but three times when I did get through and was speaking to an advisor the phone cut off! and… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 12/09/2014 by Kerr11 (1 review written)

Absolutely shocking customer service cannot believe the false promises!!!!!!! Will be defiantly leaving at the soonest opportunity… Read Full Review

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★☆☆☆☆

“Website Nightmare”

Written on: 22/08/2014 by 80Maynard (1 review written)

Why so difficult to speak to a real human being? The website appears to be designed to send the poor frustrated customer spinning in ever decreasing circles. Ask the Tech Team- if only! Speak to an advisor- only if you're considering buying a new phone/contract. Live chat results in fatuous "how are you today" nonsense- actually I'm really cross and would like some answers to the question I've already typed in. Clearly the site is geared up for selling. As to seeking help just forget it. If I… Read Full Review

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★☆☆☆☆

“No good, but they think they are great”

Written on: 05/07/2014 by yeahright99 (3 reviews written)

All customer services I have spoken to is dis the bigger networks like EE or o2, they need to look closer to home, rubbish signal everywhere… Read Full Review

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★★★★☆

“Very happy”

Written on: 01/05/2014 by Matthews1961 (1 review written)

Recently upgraded my phone to an iphone 5s the staff were so helpful and adapted my contract to suit me! Would highly recomend them! And i can get signal everywhere!… Read Full Review

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★☆☆☆☆

“UTTER RUBBISH AND NO IDEA WHAT CUSTOMER SERVICE MEANS”

Written on: 13/04/2014 by gertiepettifer (1 review written)

The title says it all! What a bunch of inbred plonkers and money grabbers. Got a contract of them after years with O2 and I wish I hadn't. The phones okay but nothing works elsewhere. You can't register online therefore enabling you to check your bills etc and ring them or live chat them and you get some idiot in India who can barely speak English let alone understand you. I've spent hours trying to get them to sort out various things and all I get is lies, lies and more lies. One person says… Read Full Review

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★☆☆☆☆

“Lies and zero sympathy”

Written on: 12/04/2014 by SimonCarlsson (1 review written)

I'm an immigrant who came to Ireland a few months ago. First I had a phone number on o2 but due to rude customer service I changed. There just had to be better alternatives. Boy, was I wrong. I signed up for a 30 day contract on Vodafone in their store on Pavilions, Swords. Since I had urgent matters to attend to involving calls back to Sweden, I wanted foreign calls for a good price. So I took a contract and the salesman didn't inform me that the international minutes wouldn't be available… Read Full Review

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★☆☆☆☆

“Vodafone for me are not fit for purpose ”

Written on: 07/04/2014 by Garydrew (5 reviews written)

After foolishly leaving O2 to join VF, I am gutted, the coverage is pants, the customer service is shall we say " garbage" I am back O2 ASAP… Read Full Review

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★☆☆☆☆

“poor signal on iphone4”

Written on: 27/03/2014 by Billykelso (2 reviews written)

was promised signal on iphone 4 would be as good as if not better than orange. Can't get a signal in my house and when I called about it was told to go to istore and get phone checked. Did that, even had phone cahanged. Told them it was still the same so sent out new sim. Same problem. Not interested. Wish I hadn't bothered… Read Full Review

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★☆☆☆☆

“No Customer Loyalty”

Written on: 05/02/2014 by Mand1326 (4 reviews written)

I was with Vodafone for 10 years and upgraded in December to a 4G contract. Only problem was I couldn't ever get 4G signal. After numerous calls to the call centre, re-sets, remote re-sets, visits in store for them to do re-sets, it was suggested my phone might be duff. I asked in store if I could change the handset. Was told yes, but as the colour I wanted was out of stock, I'd have to wait til the next week. This would have taken me outside my 7 day no quibble return/cancellation period. I… Read Full Review

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★☆☆☆☆

“Keep Well Away!!!”

Written on: 11/12/2013 by moby79 (18 reviews written)

I took a 2 yr contract with Vodafone after chaecking that i have clear 3G signal for calls and Internet via my new blackberry and was assured it was perfect. I did not get round to testing the service until after the initial 7 days cooling off period and realised very poor connection to 3G and kept moving to 2G just enough for calls. I rang Customer Services several times to be told may just be a mast issue. I then wrote in to complaints who brushed off my concerns with terms and conditions… Read Full Review

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