Awful communication & poor rural service

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pmjyorkshire's review of Vodafone

★★☆☆☆

“Awful communication and poor rural service”

Written on: 17/08/2013 by pmjyorkshire (2 reviews written)

I know that living in a rural area doesn't often provide good signal, but moving from one foot to the next almost loses us two or three signal bars. It's ridiculous and renders making calls virtually a complete waste of time.

As a result of this, we decided to move from a contract, which had massively run it's course, to a pay as you go, as all we really found ourselves using the phone for was texting a handful of people.

Vodafone gaves us a template email advising us how to do this, which we followed. We were told that the alterations would be made automatically. Imagine our surprise (not that great surprise) when we received a notification a month later that our bill was overdue. We had cancelled our DD as the contract had been cancelled, however they seem to have done nothing. Another month has passed and we still haven't moved forward despite numerous discussions.

Fed up and would not recommend. Thinking about changing to EE.

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Lee_Vodafone's Response to pmjyorkshire's Review

Written on: 20/08/2013

Hi,

I'm sorry to read about your recent experience.

If you'd like any help from me could you email me with your details via the Contact us form on our website?


To make sure it reaches me you'll also need to quote the code WRT135 - FAO Lee in the subject line? Once received, I'll get back to you as soon as possible.

Kind regards,

Lee

Web Relations

Vodafone UK

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