written by DonavanHaynes on 26/06/2015
I signed up with Virgin mobile because of the flexibility the contract offered - allowing me to increase or decrease my allowances each month. The 'VIP' tariff offering 'unlimited everything' - including data for £31 was an attractive option to have available.
I recently moved into a new house without any phone connection and getting broadband is proving a slow process so I switched to the VIP tariff this month as I am without wifi.
I now find my account has had the data all but disabled under the 'fair usage' small print - because I have used 3.5 Gb of data!
Mr Branson, please take note : unlimited data allowance does NOT mean unlimited as long as it is less than 3.5Gb per month!
I am pursuing a case against the company for using deception to obtain my business.