The Phone Warehouse Reviews - thephonewarehouse.net

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Same story as other reviewers, ordered a phone in July...”

Written on: 06/09/2014

Same story as other reviewers, ordered a phone in July 2014; no acknowledgement of order placed, though payment taken immediately. It never arrived. Called them and someone talked about it getting lost in the post and said he would send a replacement. No replacement was sent, so emailed requesting a refund, was told I would be refunded. No refund given and subsequent emails ignored, phone not answered. Eventually complained to credit card company in August, which prompted immediate refund from… Read Full Review

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★☆☆☆☆

“BUYER BEWARE!”

Written on: 03/07/2014 by Chancek36 (1 review written)

Ordered a Nokia 1100 almost 3 weeks ago...they said it was sent out on the 23rd June...it is now the 3rd July. Firstly they said it must have been lost in the post...so they dont trakc their phone orders??? dont think so. they then said if it wasnt here by the 1st July they would send out a replacement...funny. WE HAVE NOT RECEIVED THE REPLACEMENT AND THEY NOW IGNORE MY EMAILS AND HAVE NOT RESPONDED TO ME IN OVER A WEEK! THEY HAVE TAKEN MY MONEY AND NOT PROVIDED MY PHONE. Obviously i have sent… Read Full Review

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★☆☆☆☆

“Phone didn't arrive. Had to get refund from Credit Card”

Written on: 27/03/2013

As mentioned by other reviewers seems nothing but a catalogue of lies. Ordered phone - didn't arrive - phoned to be told that their supplier could not deliver till the next week and they had sent me an e-mail (which I never received) - numerous e-mails and attempts to call to chase them - sent recorded delivery letter listing all communications and insisting on a refund - this prompted an e-mail to tell me my refund was being processed - waited 2 days to see if money would come through -… Read Full Review

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★☆☆☆☆

“ My phone never arrived!”

Written on: 30/08/2012

Echoing the other reviews - very difficult to contact seller, they seemed nice when I got through by calling them, but my phone never arrived. Originally I was told that it had been delayed because they had to backorder the phone and "I should have received an email about it" (I hadn't). I waited, nothing happened. When I got through again I was asked to check with my local sorting office because "it had definitely been sent". Since then I haven't managed to make any contact with them, the… Read Full Review

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★☆☆☆☆

“BE WARNED THEY ARE RUBBISH THEY SHOULD BE INVESTIGATED...”

Written on: 29/08/2012 by johnstonalan1 (1 review written)

BE WARNED THEY ARE RUBBISH THEY SHOULD BE INVESTIGATED BY THE POLICE.THEY WILL NOT ANSWER E-MAILS YOU GET NO PHONE AND NO MONEY BACK… Read Full Review

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★☆☆☆☆

“still no phones from order paid and placed in March!!!”

Written on: 21/08/2012

I placed an order after speaking with the gentleman who answered the phone as i was concerned about the authenticity and reliability of this type of company. He sounded nice nad straight foward so I went ahead with the order. They took the payment from my card but the handsets were never received. The order was placed in March and I have called everyday, 3 times per day only to get an answer phone. On the one occassion i got through I was assured the handsets would be sent out. They still… Read Full Review

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★☆☆☆☆

“AVOID THIS SELLER AT ALL COST!”

Written on: 15/07/2012 by geeb (1 review written)

Do not trust this seller or any of their guarantees about the grading of the phones or the GUARENTEED promise of your money back. They will not reply to any of your emails or return any phonecalls. The phone I purchased was listed as Grade A, absoulute rubbish, case badly marked with colour flaked off and scratches, screen full of scratches, slider clicks when used. The credit card company are now involved in recovering my money, I am also going to take the phone to my local trading standard… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!!!”

Written on: 11/06/2012 by NIXON27 (0 reviews written)

I am writing this review today to try and prevent my mistake happening to anybody else, I have recently purchased a samsung EH250 for my grandmother via thephonewarehouse.net. She has never ordered anything off of the internet and is very skeptical of doing so. I managed to talk her into agreeing to purchase the item online we placed the order on May 27th payment made by Debit card there and then it is now June 11th and no phone. Have called their number over a dozen times and managed to get… Read Full Review

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