Took ONE MONTH to process refund!!

Absolutely ABYSMAL service from CarphoneWarehouse (ZERO STARS). Ordered an apple phone on click and collect. Unfortunately they failed to tell me it had arrived in store...missed the birthday it was intended for and so i cancelled the order 7 days later......then it took Over one month to process a refund!!, 5 calls to their south african (yes you read that correctly) run customer services who neither know how to deal with customers nor give service, they also are oblivious to their refund process and length of time it should take as per their own website (10 days). No apology, no returned calls when promised. I now no longer shop at Dixons, Currys , PC World or Carphonewarehouse....well done for discouraging return business. Please please avoid at all costs.