Customer Service

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★☆☆☆☆
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  • Quality of service

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Guest's review of Carphone Warehouse

★☆☆☆☆

“Customer Service”

Written on: 29/03/2014

RUDE, OFFENSIVE AND UN-PROFESSIONAL

Having purchased a phone online I requested that it be delivered to the local store where I had first seen the phone.

I was away for a week and I phoned the store to tell them to hold the phone until my return.

Visiting the store to collect the phone the store manager was verbally abusive to both my self and wife and accused us of wasting the time of his staff and that the phone was no longer available for the same deal I had not collected the phone within the allocate period.

I have cancelled my order and I certainly will not purchase from The Carphone Warehouse.

Caveat emptor!

  • Hoylake, Wirral

    Branch Visited

  • £780

    Goods purchased & cost

  • Quality of service

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