Written on: 26/07/2013 by keefus (9 reviews written)
Carphone Warehouse have a nice little revenue generating scheme which they perpetuate on customers buying PAYG handsets who return them, or for whatever reason do not receive their orders. A customer buying a PAYG handset from Carphone Warehouse must also purchase an airtime bundle of £10 from a choice of providers. However, should you not be happy with your purchase and you return it you do not get refunded the £10 airtime. More seriously, if you are not in at time of delivery for an online order, and for whatever reason are unable to collect item from delivery agent, Carphone Warehouse collude with their delivery agents to have the item returned to them at which point they refund the cost of the handset only and you are again £10 out of pocket. Sadly, UK consumer laws allow this type of practice and unscrupulous operators such as Carphone Warehouse take full advantage of that situation. On complaining via email at being a victim I did not even receive a reply.
A google search of reviews for this company will also quickly reveal many other examples of customer exploitation practiced by Carphone Warehouse and of shockingly poor standards of customer service. Sadly, they do however continue to thrive by drawing in new customers with low prices. Despite the tragedy of our high streets becoming abandoned wastelands this is one chain myself and many others would rejoice in having removed from our high streets permanently.
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