Carphone Warehouse Activity on PAYG Sales

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keefus's review of Carphone Warehouse

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“Carphone Warehouse Activity on PAYG Sales”

Written on: 26/07/2013 by keefus (7 reviews written)

Carphone Warehouse have a nice little revenue generating scheme which they perpetuate on customers buying PAYG handsets who return them, or for whatever reason do not receive their orders. A customer buying a PAYG handset from Carphone Warehouse must also purchase an airtime bundle of £10 from a choice of providers. However, should you not be happy with your purchase and you return it you do not get refunded the £10 airtime. More seriously, if you are not in at time of delivery for an online order, and for whatever reason are unable to collect item from delivery agent, Carphone Warehouse collude with their delivery agents to have the item returned to them at which point they refund the cost of the handset only and you are again £10 out of pocket. Sadly, UK consumer laws allow this type of practice and unscrupulous operators such as Carphone Warehouse take full advantage of that situation. On complaining via email at being a victim I did not even receive a reply.
A google search of reviews for this company will also quickly reveal many other examples of customer exploitation practiced by Carphone Warehouse and of shockingly poor standards of customer service. Sadly, they do however continue to thrive by drawing in new customers with low prices. Despite the tragedy of our high streets becoming abandoned wastelands this is one chain myself and many others would rejoice in having removed from our high streets permanently.

  • Samsung PAYG handset and copulsary £10 airtime

    Goods purchased & cost

  • Quality of service

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Stopeatingmysesamecakes's Response to keefus's Review

Written on: 01/09/2013

Carphone Warehouse are obliged by the networks (O2, Orange, Vodafone etc.) to sell top-ups with every PAYG SIM they sell. They are required to do so. That's why their prices are always "£69.95 + £10".

The top-ups go directly to the network and are 100% pure profit for that network. Carphone Warehouse cannot refund top-ups because they aren't the ones providing them! You have to go to the network. I have never, ever heard of a top-up being refunded. Ever.

Carphone do offer every handset at a SIM-free price if you do not wish to be bound by such restrictions.

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Unclebryn's Response to keefus's Review

Written on: 19/02/2014

When you bought the phone the 10 pound top was not actually mandatory. You could have actually bought the phone "sim free" which is actually more expensive than buying it with a sim card. Take for example the Nokia lumia 520. Sim free the phone is 115 pounds. On pay as you go it is 75 pounds but you must buy a 10 pound top up on a new sim card as well.

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