SBE Ltd Reviews

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★★☆☆☆
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Latest Reviews

★★★★★

“Repaired and returned in 7 days”

Written on: 04/02/2016 by King1988 (1 review written)

Unfortunately I had to return my faulty Xperia Z3 under warranty due to a speaker failure. I have to say the entire problem was handled very well firstly by Sony support and then by SBE. The device was repaired promptly and I was kept informed throughout the repair process. A great service which I would recommend to anyone. Well done SBE and Sony… Read Full Review

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★☆☆☆☆

“mobile repair delay of 2 months instead of 5-7 days”

Written on: 07/01/2016 by IrelandKerr (1 review written)

I'm looking for some advice re 'SBE Ltd', a company well documented on the web for its horrifying service. 1) My Xperia Z1 developed a line of dead pixels on the display (fair enough, it can happen to any display) - so I sent in the handset for repair. 2) Display was fixed, only for SBE to have caused an audio malfunction, rendering the loudspeaker unusable on calls (sounded like I was underwater/interference). 3) Sent Z1 back, SBE reported 'no fault found' and sent my device back. 4)… Read Full Review

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★★★★★

“SBE Ltd - Xperia Z2”

Written on: 20/12/2015 by Butcher278 (1 review written)

What can I say? As soon as Sony told me to send my phone to this company, I went a searched for reviews. The reviews which I found were not positive, but that could just be people only posting when something negative happens to them. I sent my device by Freepost last Monday (12 days ago) and they received it by the Thursday (3 days later). I contacted them Thursday asking if they had received the device, and they had and were just logging it into the system. I received an email later that… Read Full Review

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★☆☆☆☆

“Lumia the story so far.....”

Written on: 17/10/2015 by Jaquanu259 (1 review written)

I booked my Nokia Lumia in to my local EE store for a free repair on a known fault in the software- my phone screen was going blank and unresponsive when I was making calls. As I said this is a fault that is in the phone. I'd had it just over a year so I was told it was within warranty. Today I receive a call from SBE saying that the repair is £150.00 so what would I like to do? I tried to tell them I want the phone returned but mysteriously get cut off. I tried to phone back but the office… Read Full Review

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★☆☆☆☆

“SBE terrible service!”

Written on: 13/10/2015 by faith19911991 (1 review written)

I sent my THIRD S6 handset off for repair in Sept 2015 (due to the 2 prior being faulty!) They sent me the phone back within days stating it had been exposed to liquid damage, all correspondence had the incorrect forname on despite my corrections on the paperwork before sending this off. They also stated the cost of the damage would outweigh the cost of the phone (£550), however, after having this fixed it cost me £30! On receiving my handset back and using it, my internet homepage was set to… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 19/09/2015 by dtPorterfield20 (1 review written)

I sent my phone to them and after keeping it for one month i called them and they go they can't fix it terrible service… Read Full Review

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★☆☆☆☆

“I sent my Xperia Z Ultra in for repairs. It came back...”

Written on: 16/07/2015 by Townsendul467 (1 review written)

I sent my Xperia Z Ultra in for repairs. It came back with the back not placed on correctly, which caused my phone to become bricked (completely unusable) via water damage. I sent it back in, and now their saying it can't be repaired and telling me to pay a $25 diagnostic fee. If I don't pay them then my bricked phone will become their property in 30 days. Why the hell would I pay them? Oh hey here's $25 for ruining my phone. They not only break your devices even more, but also keep them when… Read Full Review

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★★★★★

“top service”

Written on: 05/06/2015 by 303Orr (1 review written)

after my z1 compact froze, phoned sony, followed there instructions to send phone to SBE service center, recived replacement handset within a week no quibles or problems.top service thats all i can say !… Read Full Review

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★☆☆☆☆

“Repairer used by EE - AVOID LIKE THE PLAGUE!”

Written on: 02/05/2015

LIARS, CHEATS, RUBBISH CUSTOMER SERVICE AND SLOW If I could give zero stars I would!!! After my Samsung Galaxy S4 died while under a year old I asked a respected local repairer to repair it. They checked everything and came to the conclusion it was the main board. Because it still under warranty they suggested returning it to EE for repair. So I did. EE sent it off and gave me a tracker number - all correspondence says EE. After a week it was "with the technician". After another… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 22/04/2015

Their customer service is an absolutel embarrassment- takes at least 10 minutes to get through or sometimes it just ends the call. The advisors are the least helpful people possible, they seem to know absolutely nothing. The technicians are complete nut cases, they break phones before they repair. Never ever speak to an English person, or someone I can at least understand. Sent my z1 off twice for the same problem- it had bent. First time they repaired it free of charge as it was under… Read Full Review

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★★★★★

“Excellent Service from SBE”

Written on: 16/04/2015 by Schruteinator (1 review written)

Nexus 6 was playing up so I contacted Motorola who advised to send to DBE. During its time at the repair centre, there were regular updates shown on their extranet with concise information as to what was happening. Ended up sending me a brand new/refurbished phone due to a battery error. Full tracking information was provided when they sent it back. Sent on a Friday had it back the following Thursday. Can't knock their service, I know people only really review if they have problems but they… Read Full Review

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★★★★☆

“Very speedy service”

Written on: 07/02/2015 by BridgetWatkins294 (1 review written)

Although I some what agree with some of the negative feedback ( adding extra repairs with items not necessary/taking a long time to answer the phones) I sent my scracked screen to repair on Monday by Special delivery and received it back on saturday morning special delivery. I was really happy with my phone. It looks like new. They did a great job!… Read Full Review

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★☆☆☆☆

“had the phone back saturday after a repair because it...”

Written on: 21/12/2014 by Anastasia159 (1 review written)

had the phone back saturday after a repair because it would not switch on; when i got it it switch on ok i turn it of a night to save the battery switch it on sonday morning it would not power up unless i plug it into the charger i have to plug it in to the charger to turn it on can some one tell out to solve the problen… Read Full Review

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★★★★★

“Best service”

Written on: 07/12/2014 by 49Myrick (1 review written)

I sent my faulty Sony xperia z1 compact to be repaired and After two weeks I had a brand new z1 compact since my faulty phone could not be repaired. I think this is the best phone repair centre… Read Full Review

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★☆☆☆☆

“Worst company i've ever had to use”

Written on: 03/12/2014 by Herndonue56 (1 review written)

Takes at least 10 minutes for them to answer on every occasion. Sent my phone to the wrong address even after confirming the delivery address… Read Full Review

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★☆☆☆☆

“Scamming people out of money”

Written on: 01/12/2014 by TDHutchinson (1 review written)

I would not have given any stars if possible. Sent my phone in for repair. Screen was damaged due to impact no warranty coverage. Received a repair invoice, noticed other items on the invoice called to ask about them. Was lied to a couple of times, given many opinions when I was looking for fact. In the end discovered the extra items they were charging me for were standard repair policy for the parent company and not actually my cost. The only thing that ended my fight was S.B.E. not… Read Full Review

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★☆☆☆☆

“Dangerously useless company - get your phone back from...”

Written on: 20/11/2014

Contacted them after sending phone in for assessment. High price quote for many other things other than a broken screen, which is what it went in for. Out of service, of course, like the other reviewers. Cannot send cheque or make payment online - has to be through the phone - if you can get through - i couldnt, tried twice and i was on for over half an hour each time. have emailed them 8 times over 6 weeks asking to be called - to which was sent a email saying each time that the 'customer… Read Full Review

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★☆☆☆☆

“Not Willing to Give me any Info”

Written on: 13/11/2014 by AH2014 (1 review written)

My Samsung Galaxy phone came back from SBE Ltd saying online on the Samsung website that the repaired has been completed but not really. The phone has not been repaired. An accompanying note says that the warranty has expired and SBE Ltd tried to contact me to see if I will be looking to opt for out of warranty repairs but they could not get in touch. First thing, they have not tried to contact me. Secondly, when I tried to phone them on the number provided, I was put on hold for long enough… Read Full Review

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★☆☆☆☆

“Nexus 7 (non repair) ”

Written on: 12/11/2014 by Norwood76 (1 review written)

My Nexus 7 was under warranty I sent it to Asus (who sent it to SBE) SBE could not find anything wrong with the device even though the headphone volume is either distorted when turned up or inaudible normally Although they found nothing wrong I am required do pay £40 to get my tablet back anyway Oh !! and they don't accept cheques and don't answer their phones - so how you pay remains a mystery When I consider all the genuine companies working hard to make ends meet this shower deserves… Read Full Review

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★☆☆☆☆

“phone came back damaged after repair ”

Written on: 12/11/2014 by Piperva463 (1 review written)

sent my Sony m2 for repair under warrantee it went back in new condition with the original screen protectors on I was told it would be away for 5 days but it was away 2 weeks and when I received it back the back was badly damage all they offered was a patch up cosmetic repair and to be without a phone for 2 weeks which I am trying to claim compensation for there damages with out success I would stay away from this firm try I have even got photos I have had an apology that all I would not… Read Full Review

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