Phone Hut UK Reviews -

3.2 / 5
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Latest Reviews



Written on: 18/01/2016 by terryannmarsh (1 review written)

Great service with a smile, very helpful. I ran over my phone with my car it was in a right state, was bent and wasn't coming on at all. Took it to The Phone Hut, thinking they wouldn't be able to do much with it as it was in that much of a state. Amazingly they managed to bend it back into position and replace the screen. I was made up!!!!!… Read Full Review

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“Iphone 6”

Written on: 22/09/2015

phone had no power , thought i would give Phone Hut a try , great friendly service very polite helpful lady who took phone to check it over , 15 minuets later brought phone back ,working would definlty use this company again and highly reccomend them to freinds… Read Full Review

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“Really Happy”

Written on: 04/07/2015 by Jaylonr54 (1 review written)

Im am very happy with the repair i had done on my smashed iphone 6. done within one hour and all is working fine. would highly recommend them to anyone that needs a repair… Read Full Review

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Written on: 30/06/2015 by isVelez1953 (1 review written)

I wish I could give this shop less than 1 star but I can't. iPhone 5s screen died in April, took it to this shop for a replacement. Reasonably happy despite there being a read dot (assuming to be a dead pixel) on the screen. 5 days later, the phone fell from my bed onto carpet and the screen cracked! Clearly this was a very cheap screen if it can break on carpet. Took it to the shop again on 27/06/2015, screen replaced with the recommendation to buy a tempered glass screen. Less than 4 hours… Read Full Review

Phonehutteam's Comment

Written on: 30/06/2015

Thank you for taking the time to review our business Pete and sorry you feel disappointed with your experience whilst we appreciate your comments.

You did have a screen done by us the first time and there was a dead pixel out on the screen witch we was more than happy to change for you free of charge and you walked away happy with the screen.

You then came in on the Saturday 27th of June to have a new screen as you have damaged it so there was a screen supplied and fitted for you and you bought a tempered glass and you have claimed that a crack has appeared on its own. you emailed us and we quickly responded to bring the phone in so we could have a look in to it and see why this has happened.

When you have brought the phone in at 5:20pm on Monday the 29th of June we was unable to look in to it until Tuesday morning but on further inspection, the tempered glass which has been installed onto the phone has been cracked identically the same as all the cracks on the actual full unit we have fitted for you.It is impossible for the glass to crack on its own. We called you to tell you what our findings was but you was over speaking my colleague as we was trying resolve the issue but was unable to. We will happily forward photos of the cracks on your screen that match the cracks on your tempted glass, This could only happen with great impact to cause damage to tempered glass to. We have GREAT confidence in our work, and we proud ourselves in our customer service and we always make sure our customers walk away satisfied,

If you would like to discuss the matter further, we would be more then happy to help.

Warmest Regards Phone Hut Team

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Written on: 27/11/2013

They were very friendly to start with but messed up the screen replacement on my phone. Samsung UK said it was a botch job, even the wrong glass was used! They were less than friendly when I tried to sort it out. Will never go near this place again… Read Full Review

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“very happy ”

Written on: 12/11/2013 by atten85 (1 review written)

I thought my phone might be a write-off, but Phone Fix repaired it for me and now it's as good as new. Excellent service - fast, friendly and knowledgeable. Highly, highly recommended… Read Full Review

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“Botched repair - awful service and attitude”

Written on: 20/09/2013 by SosoBAD (1 review written)

Left an LG nexus 4 for repair of cracked rear glass. On collection new glass was not raised at base and on one side. Phone Hut un-accepting that this was incorrect, stating as they had to use tape rather than glue and did not have the press to press flat it would look like that. After lengthy argument (from me - shop owner refused to discuss or acknowledge "didn't need to be talked to like that", even though i was not rude and did not shout - told me there was no profit in the job and "just… Read Full Review

Davepeters's Response to SosoBAD's Review

Written on: 06/03/2014

well ive used this company as i own a insurance company to repair customers phones and eveything they do is a1 .use this company coz they are the best in the north west and fast growing they already have 4 shops so they must be doing something right .so PHONE HUT UK is the number one company to use

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“Amazing service”

Written on: 06/08/2013

I took my phone in to phone hut uk for a repair as all the other company told me it was beyond repair as it had been water damaged, they had the phone powering on with in a few hours, really happy and will recommend this company to any one with a fault with there device, thanks phone hut uk… Read Full Review

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Written on: 27/07/2013 by Atd879 (1 review written)

My ex left my sons blackberry 9900 into The Phone Hut to have a damaged screen replaced. They told her it would be ready later that evening, or in the morning. She called at 5ish to be told that it would be ready in the morning. By 2pm the next day, we still didnt have the phone back. My ex understandably likes to be able to connect our son when he's out with his friends (he's 12) and was getting anxious that the repair would run into the weekend, so I called them to ask if they had any idea… Read Full Review

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