written by 166Haynes on 17/04/2016
After getting a quote to replace the faulty power issue. (£120)
They said the screen was smashed during delivery. It happens. (£300-400)
However I do not need the screen as I use a projector.
They kept insisting on repairing it even though I told them no.
After messaging back and forth many times and they realised I was not going to pay them for the over priced job.
The cost was back to £120.
Then they emailed me again saying there is something wrong with the hard drive which would cost more to repair.
I did not replay as they said they would keep in contact.
EVENTUALLY they emailed back saying they fixed the power issue but now the computer was overheating.
(note that the hard drive issue was never mentioned again.)
They said that they will fix the broken GLASS for free (also note that this was apparently a job that could cost up to £400) and charge £99.99 to "improve the cooling system".
I then asked him if after all this, would the computer be all fixed, he said yes. So apparently the screen didn't smash and it was only the glass.
From what Ive seen in the there reviews, they will try to charge me VAT. However, I asked them if there would be any additional charges other than what Ive been told. they said no. So I do not think they will be able to charge me this "VAT" after saying I didn't need to pay them.
I will cut my losses and sell the computer as spares and repairs on eBay.
Do not use them.
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