Written on: 24/08/2012 by tompp (1 review written)
I sent an iTouch to have the headpone jack repaired, Sadly it came back broken. The iTouch wouldn't work, just kept rebooting. I emailed the company twice to log my complaint.
After a couple of weeks I phoned the company to explain my problem, At first they couldn't find my file or even the two emails I sent. Then the man left me on hold whilst he talked to his mate. (They really should put the phone on mute)
In the end they asked me to send my iTouch back to have a diagnostics check for a fee. I complained that I shouldn't have to pay again.
Instead of sending my iTouch back I sent the company a letter expressing my dissatisfaction of their customer service and repairs. After a while they sent me an email saying that as the fault was different from the original fault it wasn't there problem.
Sadly nothing has happened since.
As rated by real users
" Service Exactly As Advertised! " Read More
" Paid £56 and had iphone return with same fault-AVOID " Read More
" Kiss goodbye to your money! " Read More
" Very helpful and did what they said they would do quickly " Read More
" AVOID " Read More