Written on: 23/08/2014 by GretchenSoto306 (1 review written)
I went on their website to sell my iphone 5 less than a year old and in excellent condition! I was told they would buy it for approx £176
I sent my phone off in the pack provided which was a thin sheet of plastic no protection to stop the phone being damaged so I wrapped the phone in kitchen roll.
2 days later I reviewed email confirmation that they had received the phone and would check the phone is in good condition and they would get back to me
3 days passed and had no email .. Decided to check their reviews online and immediately regretted sending my phone to them! Nearly 70% of the reviews are where customers are being offered dramatically less than when they sent the phone .. They send an email to your "junk mail" folder which in my case offered me £22 for a phone worth £200 because apparently there was a technical fault with the phone, and that if they receive no response in 3 days they pay the lower amount and there is nothing you can do about it.
Luckily I saw it and declined their offer and asked in 3 seperate emails what is the technical fault they have found? And yet they replied to my email completely ignoring my questions
I then had to pay £5 just to get my phone back!
Disgusting service .. False advertisements ,, office of fair trading would have a field day with them!
As rated by our community of reviewers
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Written by coopsy
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