Recycle UR Phone Reviews - www.recycleurphone.co.uk

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★★★★☆
4.1 / 5
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Latest Reviews

★☆☆☆☆

“Please help”

Written on: 09/06/2015

Sent my tablet to this company 2 weeks ago. I tried to contact them via telephone, but the number does not work?! (dodgey). So proceeded to e-mail them as i had not even received an order number/confirmation e-mail in relation to the sale of my tablet! (still don't). However, they did e-mail me back to this, and informed me the money for the tablet would be in my account by Monday 8th June, even sooner depending on my bank. It is now Tuesday the 9th and there is no money in my account… Read Full Review

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Recycleurphone's Comment

Written on: 11/06/2015

Hi,
Could you please provide an order number, we require it to send compensation and to investigate this further.

Thanks
Kind Regards
RecycleURPhone Team

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Recycleurphone's Comment

Written on: 19/06/2015

Hi,
Could you please provide an order number, we require it to send compensation and to investigate this further.

Thanks
Kind Regards
RecycleURPhone Team

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★★★★★

“simply the best”

Written on: 20/05/2015 by roy147 (1 review written)

Order number 8166. I found Reycleur mobile very good. They phoned me with a more accurate phone price based on a few miner phone errors which I was happy with. The money was in my bank 3 days later. Very helpful man on the phone to talk me through every stage. Great customer service. Thank you… Read Full Review

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★★★★★

“Recycle UR Phone- great price and service ”

Written on: 09/05/2015 by Alejandray463 (1 review written)

The service from Recycle UR Phone i received has been very good. They have a Good user friendly website, Good price offered for phone when compared to other phone recycling services, easy free procedure to send phone to Recycle UR Phone and through out I received great communications and swift payment… Read Full Review

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★☆☆☆☆

“HELP!”

Written on: 31/03/2015 by tash305 (1 review written)

Sent my working iphone 4S 10 days ago and still have not heard anything from the company. I have sent 2 emails but no response and the phone number does not work. Please help me get my money!… Read Full Review

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Recycleurphone's Response to tash305's Review

Written on: 02/04/2015

Dear customer,

Could you please provide your order number so we could have a look into this for you.

Thanks
Kind Regards
RecycleURPhone Team

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Recycleurphone's Response to tash305's Review

Written on: 22/04/2015

Dear customer,

We need a order number so we could look into this for you. Could you please email us.

Thanks
Kind Regards
RecycleURPhone Team

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Recycleurphone's Response to tash305's Review

Written on: 04/04/2015

Dear Customer,

If you provide an order number we could look into this, or simply email us

Thanks
Kind Regards
RecycleURPhone Team

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Tash305's reply to Recycleurphone's Comment

Written on: 23/04/2015

Finally after sending further emails I have had a reply and been sent a cheque for the phone....no compensation for all the hassle was provided. Would not use in the future.

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Recycleurphone's reply to Tash305's Comment

Written on: 23/04/2015

Hi,
Could you please provide an order number, we require it to send compensation and to investigate this further.

Thanks
Kind Regards
RecycleURPhone Team

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Tash305's reply to Recycleurphone's Comment

Written on: 24/04/2015

iPhone 4S white
Order number: 0000008072

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Recycleurphone's reply to Tash305's Comment

Written on: 29/04/2015

Hi,

Thanks a lot, we are looking into this.

Kind Regards
RecycleURPhone Team

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★★★★☆

“Samsung Galaxy S2 Order 7931”

Written on: 14/03/2015 by jacko500 (1 review written)

I sent two S2's, the offered price for one was reduced by £5 due to a "crack" which my photos of the phone taken prior to sending do not show, however I was happy with the offer and the full price was paid for the other phone (in worse condition!) The jiffy bag sent to pack the phones in was pathetic, there was no room for two phone never mind the "plenty of bubble wrap" recommended. Although payment was delayed, it was made immediately after I contacted them. All in all I'm happy with the… Read Full Review

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★★★☆☆

“Don't let them fob you off”

Written on: 21/01/2015 by tortoiseman (1 review written)

sent the phones off but Post Office refused them in the jiffy Bag provided and insisted as batteries involved i needed a box. when the phones received they tried to knock me down from the £30 offered to £5. said they couldn't get the sim card out - strange for a company that recycles phones! after about six emails over which they gradually increased their offer i got the agreed amount. Order no:7840… Read Full Review

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Recycleurphone's Response to tortoiseman's Review

Written on: 23/01/2015

Dear customer,

You previously agreed that the sim card holder required some fiddling and it will come out, this is not normal for the phone you had sent, so the price was revised. However once we did manage to get the sim out our engineers repaired the sim insert and we paid the full price we quoted

Thanks

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★★★★☆

“Good communication but be aware they might reduce...”

Written on: 15/01/2015 by aeMartin80 (1 review written)

Communication and response to emails was good. i was told I had to record the postage but then I did have to chase to get the money for that refunded. They claim there was a chip on the phone- once they have it is is hard to argue your case so if I used again I would personally advise photographing the phone before postage… Read Full Review

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★☆☆☆☆

“Unable to contact them”

Written on: 09/01/2015 by peJorgensen261 (1 review written)

I was initially pleasantly surprised to see prices well above competitors but then no freepost jiffy bag arrived within 24 hours as advised and there contact phone number is 'unobtainable'. Any company without a working phone number sounds dodgy - have not risked sending my phone at my expense as suspect that would be the last I hear… Read Full Review

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★★★★★

“Very efficient service”

Written on: 26/11/2014 by nqO'Donnell94 (1 review written)

I was very impressed with the service. I received an email to confirn the phones had been received. The prices were confirmed then payment was received about 3-5 days later. All queries were answered promptly. Would definately recommend!! Order number/ 7656… Read Full Review

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★★★★★

“Above average business”

Written on: 17/11/2014

Hello, sold my phones to you for a fair price and it was no hassle at all. thank you very much peter… Read Full Review

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★★★★★

“excellent price!plus postage no problems at all .got...”

Written on: 26/09/2014 by 430Hahn (1 review written)

excellent price!plus postage no problems at all .got the price they quoted for my lumia 710 + postage to send it recorded delivery, Cheque followed after five days… Read Full Review

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★☆☆☆☆

“Do not fulfil obligations ”

Written on: 24/09/2014 by dronfx (6 reviews written)

I recycled HTC Wildfire. They sent a letter "sorry we cannot provide you with free jiffy bag, but you will be credited for £3.00 extra if you deliver your phone to us". At the end I got money for the phone but recycleurphone did not credit £3.00 for recorded delivery. I sent them an email,- they just reply in two words "we do not care". Disappointed with them. Why they promise the thing and do not fulfil their obligations… Read Full Review

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Recycleurphone's Response to dronfx's Review

Written on: 27/09/2014

Dear customer,

Could you please confirm your order number so we could have a look into this for you.

Thanks
Kind Regards
RecycleURPhone

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Recycleurphone's reply to Recycleurphone's Comment

Written on: 27/09/2014

We would also compensate you £5 if the payment has not been sent

Thanks

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Dronfx's reply to Recycleurphone's Comment

Written on: 29/09/2014

you did not provide with order number. Phone "Wildfire" order date: 2014-08-31 10:10:01

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Recycleurphone's reply to Dronfx's Comment

Written on: 29/09/2014

Dear customer,

The postage has been sent and we have also paid you compensation.

We are very sorry for the error

Thanks
Kind REgards,
RecycleURPhone Team

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Dronfx's reply to Recycleurphone's Comment

Written on: 29/09/2014

Thank you for that. My complaint has been resolved on 5 STAR RATING.

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★☆☆☆☆

“DO NOT USE THIS COMPANY!”

Written on: 09/09/2014

This company offer high price quotes, then once they receive your phone they 'revise' their offer to a considerably lower price. I have sent many old phones to mobile recycling companies in the past, and have never come across such an unprofessional and deceiving response. My iPhone 5c was used but in an excellent condition and full working order. I felt the price they offered pre delivery was fair, however they revised their offer stating that it was still 'higher than other companies'. This… Read Full Review

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★★★★★

“"Brilliant Service"”

Written on: 15/07/2014 by zoejk (1 review written)

Great service. I received my payment within 3 days of posting my phone. I was kept fully informed by email and would recommend this company to anyone. Order 7323… Read Full Review

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★★★★☆

“Happy customer”

Written on: 14/07/2014 by grace_smith11 (1 review written)

Really happy with quote received and money was sent through quickly. Will definitely recommend and use again!… Read Full Review

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★★★★★

“Excellent service deffo recommend”

Written on: 20/06/2014 by yyNoble454 (1 review written)

Fast efficient service, sent jiffy bag, excellent email communication to queries, payment in my account within a few days. Paid more for my old phone than anyone else plus option to pay straight into account rather than a cheque, so overall an excellent company that I would highly recommend and would have no hesitation in using again… Read Full Review

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★★★★★

“excellent service”

Written on: 13/06/2014 by DanikaSpence1994 (1 review written)

I cannot beleive the service i received i could not fault it im glad i chose this site and i wiuld highlg reccommend it to family and friends. I would tell them of the speedy process they made it i liked how once my phoned was received it was settled in one day and payment the next i dont think there was anything i could fault it… Read Full Review

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★★★★☆

“Great Service”

Written on: 12/06/2014 by Stephaniew66 (1 review written)

Not used this company before but they offered the best price for what were some quite old work phones. Communication was great and when the jiffy bag didn't arrive they offered to re-pay any postage we had to pay for along with the amount they were given us for the phones. Money arrived quickly as promised. Would definitely use again :) Order Ref: #7237… Read Full Review

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★★★★★

“Great service”

Written on: 11/06/2014 by Adelaide173 (1 review written)

I had a great experience with this company I was kept informed every step my account was settled quickly I couldn't believe the speed would defianatley recommend them and use them again in the future I don't really think there was anything I didn't like… Read Full Review

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★★★★★

“they pay what they quote”

Written on: 18/03/2014 by Magdalena1963 (1 review written)

not used this company before but they were offering the best price for my HTC phone so sent it off, took about a week and the cheque arrived. Was expecting like some companies do, to knock the price down but no the price I was quoted was the price I got. Very happy with there service and would use them again. Order ref 7018… Read Full Review

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