Recycle UR Phone Reviews - www.recycleurphone.co.uk

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★★★★☆
4.2 / 5
91% of users recommend this
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Latest Reviews

★★★★★

“excellent price!plus postage no problems at all .got...”

Written on: 26/09/2014 by 430Hahn (1 review written)

excellent price!plus postage no problems at all .got the price they quoted for my lumia 710 + postage to send it recorded delivery, Cheque followed after five days… Read Full Review

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★☆☆☆☆

“Do not fulfil obligations ”

Written on: 24/09/2014 by dronfx (5 reviews written)

I recycled HTC Wildfire. They sent a letter "sorry we cannot provide you with free jiffy bag, but you will be credited for £3.00 extra if you deliver your phone to us". At the end I got money for the phone but recycleurphone did not credit £3.00 for recorded delivery. I sent them an email,- they just reply in two words "we do not care". Disappointed with them. Why they promise the thing and do not fulfil their obligations… Read Full Review

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Recycleurphone's Response to dronfx's Review

Written on: 27/09/2014

Dear customer,

Could you please confirm your order number so we could have a look into this for you.

Thanks
Kind Regards
RecycleURPhone

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Recycleurphone's reply to Recycleurphone's Comment

Written on: 27/09/2014

We would also compensate you £5 if the payment has not been sent

Thanks

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Dronfx's reply to Recycleurphone's Comment

Written on: 29/09/2014

you did not provide with order number. Phone "Wildfire" order date: 2014-08-31 10:10:01

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Recycleurphone's reply to Dronfx's Comment

Written on: 29/09/2014

Dear customer,

The postage has been sent and we have also paid you compensation.

We are very sorry for the error

Thanks
Kind REgards,
RecycleURPhone Team

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Dronfx's reply to Recycleurphone's Comment

Written on: 29/09/2014

Thank you for that. My complaint has been resolved on 5 STAR RATING.

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★☆☆☆☆

“DO NOT USE THIS COMPANY!”

Written on: 09/09/2014

This company offer high price quotes, then once they receive your phone they 'revise' their offer to a considerably lower price. I have sent many old phones to mobile recycling companies in the past, and have never come across such an unprofessional and deceiving response. My iPhone 5c was used but in an excellent condition and full working order. I felt the price they offered pre delivery was fair, however they revised their offer stating that it was still 'higher than other companies'. This… Read Full Review

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★★★★★

“"Brilliant Service"”

Written on: 15/07/2014 by zoejk (1 review written)

Great service. I received my payment within 3 days of posting my phone. I was kept fully informed by email and would recommend this company to anyone. Order 7323… Read Full Review

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★★★★☆

“Happy customer”

Written on: 14/07/2014 by grace_smith11 (1 review written)

Really happy with quote received and money was sent through quickly. Will definitely recommend and use again!… Read Full Review

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★★★★★

“Excellent service deffo recommend”

Written on: 20/06/2014 by yyNoble454 (1 review written)

Fast efficient service, sent jiffy bag, excellent email communication to queries, payment in my account within a few days. Paid more for my old phone than anyone else plus option to pay straight into account rather than a cheque, so overall an excellent company that I would highly recommend and would have no hesitation in using again… Read Full Review

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★★★★★

“excellent service”

Written on: 13/06/2014 by DanikaSpence1994 (1 review written)

I cannot beleive the service i received i could not fault it im glad i chose this site and i wiuld highlg reccommend it to family and friends. I would tell them of the speedy process they made it i liked how once my phoned was received it was settled in one day and payment the next i dont think there was anything i could fault it… Read Full Review

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★★★★☆

“Great Service”

Written on: 12/06/2014 by Stephaniew66 (1 review written)

Not used this company before but they offered the best price for what were some quite old work phones. Communication was great and when the jiffy bag didn't arrive they offered to re-pay any postage we had to pay for along with the amount they were given us for the phones. Money arrived quickly as promised. Would definitely use again :) Order Ref: #7237… Read Full Review

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★★★★★

“Great service”

Written on: 11/06/2014 by Adelaide173 (1 review written)

I had a great experience with this company I was kept informed every step my account was settled quickly I couldn't believe the speed would defianatley recommend them and use them again in the future I don't really think there was anything I didn't like… Read Full Review

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★★★★★

“they pay what they quote”

Written on: 18/03/2014 by Magdalena1963 (1 review written)

not used this company before but they were offering the best price for my HTC phone so sent it off, took about a week and the cheque arrived. Was expecting like some companies do, to knock the price down but no the price I was quoted was the price I got. Very happy with there service and would use them again. Order ref 7018… Read Full Review

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★☆☆☆☆

“Still Waiting”

Written on: 06/02/2014

Sent two phones before Christmas and am still waiting. I have sent 4 emails off asking whether the phones have been received and not had a reply to any of them. I have also tried to contact the company by phone but states the telephone number does not exist. Now starting to get worried. I don't mind having to wait for it to be processed but it would be nice to be updated on whether the phones have actually been received. I am not holding out much hope… Read Full Review

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Recycleurphone's Comment

Written on: 07/02/2014

Dear Customer,

We received your email yesterday and confirm we only received one email. The payment has been sent to you by bacs, We would compensate you further.

Order 6727

Thanks
Kind Regards,
RecycleURPhone Team

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★★★★☆

“Got there in the end.”

Written on: 03/02/2014 by HelpingHands (1 review written)

I now believe forwarding a mobile during December was a little foolhardy. Firstly, my FREEPOST envelope never arrived so had to request a replacement. This now put my return closer to the Christmas postal rush. No doubt the Christmas and New Year holiday period also had a knock-on effect in getting my order processed. I had to chase up my payment, three weeks into January. I got an instant email reply and promise that it would be paid that day, AND IT WAS !! Excellent result from a slow… Read Full Review

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★★★★★

“Great service and fast payment ”

Written on: 03/02/2014 by Mia62 (1 review written)

Really great service from this company! Quick to respond to an e-mail enquiry, and very quick to make the payment for the phone! No need to chase up payment from this company as I have had to with others. Very satisfied with the service… Read Full Review

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★★★★★

“FAB EXCELLENT SERVICE”

Written on: 03/02/2014 by mandie1974 (1 review written)

Brilliant service, easy to use, kept completely up to date with each stage, fast easy payment - a pleasure to deal with!!… Read Full Review

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Mandie1974's Response to mandie1974's Review

Written on: 03/02/2014

Re Order 6893

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★★★★★

“Great company”

Written on: 22/01/2014 by MonSkinny (1 review written)

Great company have use previously prompt excellent would recommend to friends… Read Full Review

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★★★★★

“Very good service - highly recommend”

Written on: 22/01/2014 by anupadu (1 review written)

very good service, website easy to use. Prompt payment and good correspondence from site. would use again… Read Full Review

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★★★★★

“quick payment”

Written on: 06/01/2014

Sent phone Off as recorded delivery which was also payed for, within two working days recieved payment Thanks alot… Read Full Review

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★★★★★

“happy customer”

Written on: 20/12/2013 by order6445 (1 review written)

Great service fast communication and fast payment. Smooth transaction. Thank you I'll do business with this company again… Read Full Review

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★★★★☆

“Good price for my phone and good communciation”

Written on: 13/12/2013

Got offered £33 if phone was in good condition, had quite a few scratches and a few scuffs so expected lower offer and was offered £22 but also offered £3.00 plus postage costs due to problem with the freepost service so appreciated that and £22 was still a few pounds more than other sites were offering. Payment was within a week, would probably have been quicker if I hadn't opted for the safety of PayPal. Overall, very satisfied… Read Full Review

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★★★★☆

“Good site to sell your phone on”

Written on: 09/12/2013 by adam4229 (1 review written)

I chose this site because it gave good value for money, better than any other site I compared with for my Nokia C3-01 Touch & Type. It is good that they send a jiffy bag which they claim to send back with your phone is freepost.. but it actually isn't. Instead, if you send it recorded delivery at the post office, Recycle Ur Phone will refund all costs incurred & offer £3 extra for the phone which is even better! Then if you write a review - good or bad they are offering £2 just for writing… Read Full Review

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Adam4229's Response to adam4229's Review

Written on: 09/12/2013

Feedback given by customer order #6477 & #6479

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