written by Emma34 on 08/08/2013
I selected this company to recycle my iphone 4s as they quoted the best rate - £210.
Paid £7 to send the phone to them and also sent the cover as I thought this would give extra protection.
When they received it they offered me £150 and cited 'excessive wear and tear' from their Ts & Cs as the reason. If you look at the T&Cs, things listed under this section include major damage like missing buttons and camera not working. My phone was in full working order but they said it was scratched.
I told them to return it which they did minus the cover (for a further £3)! I could see no scratches on it whatsoever. I have since sold it on Gumtree for £200 to a man who inspected it thoroughly and said it was in great condition.
RPC clearly use this 'excessive wear and tear' clause as a get-out and never intend to pay the figure they originally quote.
DO NOT USE THIS COMPANY - YOU HAVE BEEN WARNED!!!
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