Pound 4 Phone Reviews - www.pound4phone.com

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★★★★☆
4.2 / 5
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Latest Reviews

★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 21/07/2014 by SH1987 (1 review written)

I sent in a Samsung s3 last week which has some minor parts of paintwork around the rim missing and the battery is slightly faulty therefore was expecting a reduced rate of about £30 from £100 as otherwise the phone is in good cosmetic condition. I then received an email to say there was excessive wear, cracks and scratches on the phone which was not the case before I sent it and I was only being offered £50. I then asked for photographs to be sent of these twice and I was ignored. When I… Read Full Review

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★☆☆☆☆

“Absolute rip off!!! WOULDN'T EVEN GIVE 1STAR”

Written on: 18/07/2014 by MorganArnold (1 review written)

Sent in 2 phones, valued at over £100 each, revised offer 66.. wouldn't be a problem except the phones were fab condition, ones immaculate it could pass for brand new and was told there were scratches and cracks etc which is impossible as had been in a case with screen protectors for the time I've had it! Now I have to pay £10 to get my phones sent back to me and they better not come back with the apparent 'damages' listed else I will see about taking this further!!… Read Full Review

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Jayniemalloy's Comment

Written on: 18/07/2014

I agree 100%!!

I had exactly the same issue...i was quoted £100.10 online then i got a revised quote of £50!!! Thats how they get you...pull you in with a good quote online, offer you a lower quote and unless you accept you pay £10 to get your own phone sent back.

Poor poor service...i also wait over a week for my Jiffy Bag to arrive and the people on the phone are rude and have no manners at all...customer service WHAT customer service!

Rant Over...

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★☆☆☆☆

“I bet they have never paid their online price ever!”

Written on: 03/07/2014 by chuckflorist (1 review written)

They offered me £75 online for my handset which I sent in full working order. They subsequently came back with an offer of £45 stating excessive wear and tear. A complete fabrication to not pay their quoted price. To cancel I'd have to pay £10 admin. Avoid these people as they are clearly charlatans. Stick with the bigger names to avoid disappointment… Read Full Review

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Jayniemalloy's Response to chuckflorist's Review

Written on: 18/07/2014

I agree 100%!!

I had exactly the same issue...i was quoted £100.10 online then i got a revised quote of £50, dust on the screen was one of the reason they gave me…what the hell!!! That’s how they get you...pull you in with a good quote online, offer you a lower quote and unless you accept you pay £10 to get your own phone sent back!

Poor poor service...i also waited over a week for my Jiffy Bag to arrive and the people on the phone are rude and have no manners at all...customer service WHAT customer service!

And to top it off...because they ignored 2 of my emails after i asked them to return the phone to my nanas address so it could be signed for as i work all week, they did not do it and now i have to make a trip to the post office as the phone was sent to my home address even though i specifically asked that it didn’t.

Would not recommend…Avoid.

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★★★★★

“Great company to do business with!”

Written on: 06/06/2013 by Mandy58B (1 review written)

I have to say this is one of the best company's that I have ever dealt with! From start to finish they communicate with you and do exactly what they say they are going to do - which means a lot these days when you are dealing with companies on the internet. The price you see is what you get and their prices are the best you will see and find on the internet, far better than their bigger competitors. My cheque arrived the very next day after they had received my phone - you can't get better… Read Full Review

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★★★★★

“Best Mobile phone Recycling Company”

Written on: 31/05/2013

I recently recycled 2 phones with this company, very honest and gave me the best price in the market. I was kept informed throughout the process and money was in my account within a week. I would recommend this company to everyone… Read Full Review

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★★★★★

“Best prices Paid”

Written on: 17/10/2012 by Griggsy1 (1 review written)

Had an extensive look around the web as I was trying to find the best price for my mobile an Experia Arc, most companies were looking to pay around £100. I eventually came across Pound4Phone, they were quoting £114. The process was simple, I put my imei number in and my details, they sent out an envelope, I sent the phone back by Registered mail(if you have a pricy phone, over £46 then you have to do it this way). They recieved the phone on monday and the money was in my account Wednesday… Read Full Review

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★★★★★

“very happy with the service will be pleased to...”

Written on: 13/09/2012 by ar3un2y (1 review written)

very happy with the service will be pleased to recomend to my friends pound4phone where very helpful all the way through thankyou… Read Full Review

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★★★★★

“Fantastic”

Written on: 06/09/2012 by Rachel Monkman (2 reviews written)

The service I recieved from pound 4 phone was excellent, the bag was with me in a couple of day's and an e mail was sent two day's later confirming they had recieved my phone, within the next two day's the payment was in my bank account. The service was GREAT and i would recommend the company to all my friends and family. The whole experience was hassle free from start to finish. Thank you pound 4 phone… Read Full Review

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★★★★★

“Great service.”

Written on: 17/07/2012

Fast on line service. Money in my account in 2 days. Thanks… Read Full Review

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★★★★★

“wildfire s”

Written on: 27/06/2012

excellent service provided and best quote by far,very prompt service, cheque arrived exactly as promised on time.Pete from Warrington… Read Full Review

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★☆☆☆☆

“alleged faults to reduce payments”

Written on: 09/06/2012

sent 6 phones of low value as first transaction, no problems. weeks later sent 2 higher value phones, both known to be fully working, and got some bull about one phone camera not working and a reduced payment offer. The service is simple to use, but TRUST is a big issue here. i know both cameras were working when sent, so are they just trying to save money on the payout?? i think so. Dishonest… Read Full Review

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Pound4Phone's Comment

Written on: 15/06/2012

At P4P we always thoroughly test all devices we receive. If a fault is discovered we email the Customer with describing the fault with a revised offer which is always fair and commensurate to the fault.

If the Customer is not satisfied their device(s) are returned to the Customer Free of Charge.

At P4P we offer a very stream-lined service. The Customer first creates an online order, then receives a Freepost bag to send their device(s) to P4P, which is followed by prompt payments using a number of payment methods.

Having spoken to my colleague, we do recall the particular order described in this review. These devices where returned to the Customer free of charge. Therefore no losses were incurred by the Customer in using P4P, and he is free to seek alternatives.

We always do our very utmost to maintain our excellent level of service, which is always fair and honest.

Kind regards
Pound4Phone

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Pound4Phone's Comment

Written on: 07/09/2012

After expressing your unhappyness with our price, we offered images to further illustrate the issue and to return your devices free of charge as is our promise. However the payment was still requested despite our offer of free return postage at no loss to yourself, there was little more we were able to do.

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★★★★★

“Quick & easy service.”

Written on: 18/04/2012 by Brownrose (1 review written)

Good communications, best price paid,cheque arrived within the week. Will definitely use again. Thanks… Read Full Review

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★★★★★

“excellent!”

Written on: 09/04/2012 by arthurpaul (1 review written)

Cant fault the service. Paid what was advertised. Very quick and payment received on a bank holiday!… Read Full Review

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★★★★★

“Seemless Service”

Written on: 15/02/2012

Pound4Phone were offering the most money for my old phone by some distance. I had never heard of them before, but thought I would try them out and I am glad I did. The packaging arrived the very next day I placed my order. It was FREEPOST, so all I needed to do was stick the phone in the packaging and post it off. They kept me up to date via e-mail when they received my phone and when the money had been paid in to my account. The money was paid directly into my back account and all this… Read Full Review

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★★★★★

“Faultless!”

Written on: 13/02/2012 by Corinnenorth (1 review written)

After having a really bad experience with O2 who tried to say my iPhone was faulty when it clearly wasn't, sent it to pound4phone and got the full price of £103.51 quoted in my bank account within a week. This was actually more than O2 and othe rcompanies quoted so initially I was sceptical. Fantastic company, can't fault. Would definitely recommend… Read Full Review

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★★★★★

“Fantastic service”

Written on: 08/02/2012

I came across pound4phone by chance and am so glad i sent my phones to them,they offered the best price and kept me upto date with emails. Very quick service didnt expect to here from them so soon. The emails were a great help as was unsure whether to send after having a bad experience before with another company but pound4phone were great. I will be definately using them again and also telling my friends and family to use them so impressed with the time it has taken… Read Full Review

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★★★★★

“ I checked a few people out and did some research...”

Written on: 30/01/2012 by draw1967 (1 review written)

I checked a few people out and did some research before I chose Pound 4 Phone, mainly because they state they will post back free if your not happy with the offer as made most companies charge for posting back to you !! Waited about a week but am really impressed with this company 5 * The amount offered was the amount paid ! Would definately recommend to friends and will use again… Read Full Review

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★★★★★

“A Very Good Experience!”

Written on: 22/01/2012 by karllavery (1 review written)

Good easy to use website with clear instructions and process. Competitive pricing and clearly worded as to what they would pay for any given condition and what they needed to have. Dealt with payment promptly upon receipt of the phones. As ever, would have liked more for the phone I sold but the price they offered was competitive… Read Full Review

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★★★★★

“Very good experience!”

Written on: 07/11/2011 by micjor (1 review written)

I was offered an extremely good price for my phone online, higher than other similar companies. I posted it off and within days I had confirmation of it's arrival at P4P. Just couple of days after that the money was transferred into my account. I am very pleased and would recommend the company to all… Read Full Review

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★★★★★

“Amazing best price paid”

Written on: 27/09/2011 by uzmate (3 reviews written)

Sent off my phones, paid fully within 2 days, can't fault them as paid the best price comparing to mazuma i used before… Read Full Review

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