Phone Recyclers Reviews - phonerecyclers.co.uk

★★☆☆☆
2.0 / 5
30% of users recommend this
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Phone Recyclers - phonerecyclers.co.uk

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★☆☆☆☆

“Sent the phone and not received the money Please do...”

Written on: 18/06/2014 by ygChase382 (1 review written)

Sent the phone and not received the money Please do not use this . If they had any desire in not appearing like complete crooks they would hire someone to leave a professional voice message . Not the mumbled incoherent rubbish that is on there. I've just called them and told them I have ten iPhones for sale in the hope that they may at least return my call… Read Full Review

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★☆☆☆☆

“Still waiting for my money”

Written on: 17/06/2014 by esme313 (1 review written)

My daughter sent her phone to them, they replied within 5 days saying that the phone had a damaged screen and thus they offered a lower price. Reluctantly we accepted, knowing full well that the phone was in pristine condition when it was sent. After 6 weeks we are still waiting for money. I emailed them and they replied that their 'accounts team will look into it' I have rang their number and it goes straight through to an answering machine, with a foreign speaking man mumbling something… Read Full Review

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★☆☆☆☆

“Terrible service!!”

Written on: 15/06/2014 by wqGarcia352 (1 review written)

Sent phone over 1 month ago, got email to say original price needed to be reduced due to scratches ( the phone had no scratches as it has always been in a case ), however I agreed price and was told that payment would be made within 48 hours. No payment arrived so called them after waiting 10 days and was told that I would be paid the following day - that was 3 weeks ago!! Still no money! They do not reply to emails and now there is no answer when I call, i just get a mumbled message about a… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 12/06/2014 by Crusher66 (2 reviews written)

Recycled 4 phones in Apr. Got email confirmation of price,told money would be paid once I'd agreed to price offered. Despite chasing I've still not recieved a penny. Not the end of the world as not a large amount of money but you might have newer/better phones. Don't risk it!… Read Full Review

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★★★★☆

“Had their Courier collect my package of old mobile...”

Written on: 02/06/2014

Had their Courier collect my package of old mobile phones free of cost and secure. Reached them in 24 hours. Tested the goods and reduced the price. Paid within next 72 hours… Read Full Review

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★☆☆☆☆

“Absolutely horrendous ordeal!!! ”

Written on: 26/05/2014 by 217West (1 review written)

Don't send anything to this website! I sent my Samsung S3 off and they are claiming to not have received my phone! They continued to email me however when I sent them my proof of postage, they still (seven days later!) to reply to me. They have begun to ignore my emails about the situation. They give a false sense of security and a massive waste of time as they have robbed me of a phone and refusing to pay my £76!!… Read Full Review

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★★★★☆

“Good Service”

Written on: 23/05/2014 by A.GcC (1 review written)

Really good service I must say. Kept all the way informed throughout the process and got my check within a week of them receiving my goods and testing them… Read Full Review

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★☆☆☆☆

“Still wating for my money!!!”

Written on: 21/05/2014 by spongeman (1 review written)

Received email saying price for my i-phone was below initial price offered due to supposed scratches on my phone, which there wasn't. Accepted lower offer reluctantly but no money has been paid to me yet a month later. Emails have all been ignored, the phone number mostly cuts to an answer machine. When they do answer the phone I am told that it will be paid in 2 days. This has happened twice but still no money received. Don't use this company, a really shoddy outfit… Read Full Review

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★☆☆☆☆

“THEY DONT PAY ”

Written on: 20/05/2014 by Scammed.MK (1 review written)

Sent my phone in April, received E-mail stating that everything was ok,have not received any money. They don't acknowledge or reply to E-mails either. terrible customer service, am still trying to either get my phone back or get the money. Have informed my local trading standards office… Read Full Review

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★★★☆☆

“delaye!!”

Written on: 09/05/2014 by HXN.67M (1 review written)

I don't seem to have understand the delay caused in sending out the cheque when everything was swiftly done… Read Full Review

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★☆☆☆☆

“BEWARE OF THIS COMPANY”

Written on: 03/05/2014

They took receipt of my unmarked iPhone 4 in original unblemished packaging and said it has (copied from their email): 'Screen Scratch all over screen' , 'Scratches All Over Body', 'Back Cover Scratchs' (yup their typo too). The phone was actually in pristine condition, it had been in a gel cover all its life. They offered me well below the agreed price, I asked them to look again which they did and offered me even less for it , then an hour later offered a few pounds more but still way below… Read Full Review

Davo3's Comment

Written on: 09/05/2014

I sent this company 2 phones. A practically brand new Samsung galaxy s3 mini, and an HTC Desire. I got exactly the same thing you got, about screen scratches, and body.
I argued with them, eventually getting offered a few pounds more, BUT, NOTHING in the bank.
I contacted Trading Standards who assured me they will look into it.
My advice to anyone wanting to use this company, STEER WELL CLEAR!!!!!!!.

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★★★★☆

“smoothly processed”

Written on: 29/04/2014 by JavaTech123 (1 review written)

Sent the courier to collect my order. Reached them the parcel next day they processed it and sent me revised price which I accepted. Put the money in my account the 4th day… Read Full Review

Davo3's Response to JavaTech123's Review

Written on: 09/05/2014

How long have you worked for them, JavaTech123?

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★☆☆☆☆

“DO NOT USE!”

Written on: 24/04/2014 by Bartlett443 (1 review written)

I wish I had read the reviews before sending my phone. A week after being told my payment was being processed I still have no money. IF I can get through (most of the time it goes to voicemail with no facility to leave a message) I get told I will get the money today or tomorrow I get no response from emails, just a totally unprofessional outfit, stay clear and go to a reputable company even if they do offer less money (this company comes up with a great big list of defects so you don't get… Read Full Review

Joshears's Comment

Written on: 02/05/2014

I think the good reviews on here must have been written by Phone recyclers themselves. When you have a bad experience you sure as heck want to tell other people about it to warn them but who goes out of there way to find a review site just to say how good it was if what you got was what you were expecting in the first place?

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★★★★★

“totally reliable”

Written on: 23/04/2014 by t0.pty (1 review written)

They were way too fast in putting out my cheque in the post and kept to their word of sending payment in 48 hours. got my cheque within 4 days of sending them my phones. Got the good worth. Will use again… Read Full Review

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★★★★★

“honest & trustworthy”

Written on: 15/04/2014 by lyYork50 (1 review written)

I sent in my iPhone 4 16GB thinking it is 8GB. When they received it they processed it as 16gb and let me know of it via email. They did reduce the price by 10% because of a few scrathces which I accepted as I was receiving more than the price quoted earlier due to my phone being 16gb. After I confirmed it and checked my bank account after 3 days the funds were there. Really great service I would recommend them. Turstworthy and honest… Read Full Review

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★☆☆☆☆

“I wish I had read the reviews first.......”

Written on: 14/04/2014 by Annej61 (1 review written)

After over a week of not hearing from them I called to be told my phone hadn't arrived even though it was tracked. When I told them it had been delivered by Royal Mail it suddenly appeared! They devalued it stating that it had multiple scratches when in fact it had a protective covering. They offered to send it back but I was concerned it wouldn't arrive so I said I would go ahead with the order. When the money didn't go into my account, (they state within 48 hours), I called them. They… Read Full Review

Joshears's Comment

Written on: 02/05/2014

I think the good reviews on here must have been written by Phone recyclers themselves. When you have a bad experience you sure as heck want to tell other people about it to warn them but who goes out of there way to find a review site just to say how good it was if what you got was what you were expecting in the first place?

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★★★★★

“fantabulous”

Written on: 12/04/2014

Fantastic service. really easy to use. got the payment within 72 hours… Read Full Review

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★★★★★

“quickly processed”

Written on: 11/04/2014 by CharleeScott (1 review written)

Excellent and quick service from placing the order to receiving the funds. Next time using them would prefer bacs rather than check which took more than a week to arrive… Read Full Review

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★★★★★

“good experience”

Written on: 08/04/2014

I have had a great experience selling my new iPhones to phonerecyclers. Communication with their team was strong and I got notified via email on every step so I did not need to contact them again and again. Also got payment very swiftly within 5 days received the Cheque. Will use them again no doubt… Read Full Review

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★★★★☆

“recommended”

Written on: 03/04/2014

I will recommend this company because of the monies & service I received from these guys… Read Full Review

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