Phone Recyclers Reviews - phonerecyclers.co.uk

★★☆☆☆
1.9 / 5
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Phone Recyclers - phonerecyclers.co.uk

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★☆☆☆☆

“I have sent my phone on 17th December and have tipped...”

Written on: 28/01/2017 by Deam (1 review written)

I have sent my phone on 17th December and have tipped for the delivery guy who arrived promptly of course. My old phone was in an excellent condition inside, outside it's been always well protected. They have offered me £100 initially and a day later only offered £50 as they found marks and stuff. Knowing that it was in a perfect condition I thought if I ask they to send it back who knows what condition will I get it back after they took it apart. I have pictures of the phone from right… Read Full Review

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★☆☆☆☆

“SERVICE IS VERY AWFUL”

Written on: 28/01/2017 by JorgeMarsh (1 review written)

They lie about things. I STILL HAVE NOT REVEIVED MY MONEY. THEY ARE BIG LIERS… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 27/01/2017 by Dunlapzb325 (1 review written)

Do not do anything they say they are going to do! They have had my phone for over a month and still no payment! Use any other company but NOT this one!!… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!!!!!!”

Written on: 26/01/2017 by Saundersca281 (1 review written)

I wish I'd read these reviews first. I sent my phone to them and they sent me an email saying the screen had a mark on it so they were reducing my offer by £22. My phone was pristine. They sent me an email on 5/01/17 advising my order had been successfully processed and I should receive a bank transfer shortly. It's now 26/01/17 and after 2 ignored emails they still haven't replied, answered the phone or sent me any money. Avoid like a plague!!!!… Read Full Review

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★☆☆☆☆

“terrible service terrible”

Written on: 25/01/2017 by Karissa17 (1 review written)

i thought i was going to get a good price for my unworking faulty I phone, i didnt lie it had lots of issues withe the device however i chose them they were going to pay the most for my Unworking phone, great i sent so i sent it off, for starters it now says the device was lost in post despite they give 48Hr guarantee delivery with full insurance so what can go wrong. it now has taken nearly one month to process this and STILL i have not been paid despite the BACS preferred payment no money… Read Full Review

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★☆☆☆☆

“DONT USE THEM!!!”

Written on: 23/01/2017 by Tatum390 (1 review written)

The most unprofessional company I have ever used in my life. I sent them two phones worth £185 each, 15 days later still no payment. I called the customer service phone so many times I lost count, but still no answer. I Have only recently found out that its not the real number. You want to call S.A corporations. They will answer instantly then. When I first called them he was arguing with me telling me he was going to delay my order for another two months for arguing with him about my… Read Full Review

Lukaslunter's Comment

Written on: 23/01/2017

What number did you use for SA corporations if i may ask? I've taken them to court now, same reason as you - they gave me a quote but when i sent the phone they said theyd only pay me half of it or return the phone. i asked them to return the phone which they never did and never responded to any of my other emails. court ruled in my favour so they now just need to pay

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Deam's Comment

Written on: 28/01/2017

I am just about to report them! Well done to you! I not only want them to pay me but Shut Them Down!!!

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★☆☆☆☆

“I still haven't received my money!! ”

Written on: 22/01/2017 by Rebecca89uk (1 review written)

I have never received any money from you, and no one has responded to my many emails, and I can't get through to anyone on the phone line! Please get in touch with me!… Read Full Review

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★☆☆☆☆

“Sent the phones for recycling. No sign of money after...”

Written on: 18/01/2017 by IbrahimAhmed (1 review written)

Sent the phones for recycling. No sign of money after 2 months. No response on mails, phone, letters. They are cheating the British public & getting rich by the day. AVOID at all cost. I would have rather kept the fully functional phones with me rather giving it away to them… Read Full Review

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★☆☆☆☆

“AVOID ”

Written on: 18/01/2017

My daughter sent her phone to these people 3 months ago. Despite numerous emails and phone calls there is still no sign of the payment. Have asked them to return the phone but they say they can't as they have already recycled it!!!! Deceitful company - avoid… Read Full Review

Ibrahimahmed's Comment

Written on: 18/01/2017

In exact situation. Horrible company & shocked that they are still in operation despite various complaints.

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★☆☆☆☆

“Very very bad service”

Written on: 12/01/2017 by xtRodgers1990 (1 review written)

I am still waiting for my money from November 2016. Impossible to get hold off on the phone… Read Full Review

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★☆☆☆☆

“Don't give up ”

Written on: 11/01/2017 by Sitaylor (1 review written)

I had a similar experience can't get through on the phone. Don't reply to emails. However I did a bit of research and got his name and another number. Rang him and told him that if he doesn't pay the money now while I was on the phone I will be going to his property the next day. He paid wirelessly straight away. If you require any information I will pass on what I know. Don't let them get away with your phone … Read Full Review

Mikes501's Response to Sitaylor's Review

Written on: 13/01/2017

Hello, How do I get these details? In the same position as you.

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Sitaylor's reply to Mikes501's Comment

Written on: 20/01/2017

I did a little research and the director also owns a company called mobile phones factory and I called this number and got through and asked if this was him. After he confirmed I asked for my money and if I didn’t receve it I would be going to his premises. He paid via internet there and then and I checked my account while on the phone. I also told him what I thought of him. If you need any more help or let me know how you get on let me know.

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Lukaslunter's reply to Sitaylor's Comment

Written on: 23/01/2017

Could you share the number you used to get hold of him?

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Sitaylor's reply to Lukaslunter's Comment

Written on: 24/01/2017

I have put the phone number on here and my own to pass on any help but the review centre must be deleting it for some reason

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Lennie08's Response to Sitaylor's Review

Written on: 07/02/2017

Hi I have looked up mobile phone factory and the phone number on their website. Can you confirm that this is the number that you called please.

If not can you send me a message on FB please.

King Regards

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Rebecca89Uk's Response to Sitaylor's Review

Written on: 22/01/2017

Please can you pass the information on to me thanks

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Sitaylor's reply to Rebecca89Uk's Comment

Written on: 24/01/2017

I have put the phone number on here and my own to pass on any help but the review centre must be deleting it for some reason

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Darcy488's Response to Sitaylor's Review

Written on: 17/01/2017

Hi, I am also in the same boat for two phones and an ipad from early November. The details would be great please. Thanks in advance!

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Sitaylor's reply to Darcy488's Comment

Written on: 24/01/2017

I have put the phone number on here and my own to pass on any help but the review centre must be deleting it for some reason

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Little_Lea's Response to Sitaylor's Review

Written on: 14/01/2017

Hi, also in the same boat... would love an alternative number to contact them on.

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B.lewis's reply to Little_Lea's Comment

Written on: 18/01/2017

I don't know how such companies are allowed to trade. Can't the authorities do something to stop them?
There is two or three companies operating from the same address. I was silly enough to send my phone to these horrible people without checking the reviews.
My experience is very similar to everyone else's. I finally managed to get them to pay.
Don't bother calling their direct customer service number! I doesn't work.
I did some research and found out that mobile phones factory is the same company. I rang them continuously until they took my call. When you agree on the value of your phone ask them to confirm by email (they will tell you that the payment will reach your account within 3days. Not true! The confirmation email will say 10days).
They won't transfer any money until you threaten them and give them a deadline before reporting them to the police. In my case I was paid within 30mins I sent the email.
Good luck and keep on calling them until you get paid.

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Darcy488's reply to B.lewis's Comment

Written on: 19/01/2017

Can you share the number to call?

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Paulah78's reply to Darcy488's Comment

Written on: 20/01/2017

I have done some research and Mobile Phone Factory, comes up as the same address as Phone Recyclers.

Good Luck as I am now going to try calling them too

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Rebecca89Uk's reply to B.lewis's Comment

Written on: 22/01/2017

Who do I need to call? Same problem please help me

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Paulah78's reply to Rebecca89Uk's Comment

Written on: 23/01/2017

This is UK mobile wholesalers who trade under SA Corporation , who are also linked to phone recyclers. I found all this on Companies house , although found the number after searching for a while.

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Sitaylor's reply to Rebecca89Uk's Comment

Written on: 24/01/2017

I have put the phone number on here and my own to pass on any help but the review centre must be deleting it for some reason

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Lennie08's reply to Sitaylor's Comment

Written on: 07/02/2017

please message me on FB regarding how to contact them please.

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★☆☆☆☆

“bad customer service”

Written on: 10/01/2017 by Eliannak271 (1 review written)

Very bad company, still awaiting on payment, Would not recommend this to anyone. Poor customer service… Read Full Review

Lennie08's Comment

Written on: 21/02/2017

Hi If anyone can private message me some alternative numbers to contact them on please it would be very much appreciated.
Info would be very much appreciated. I am NOT going to let these people get away with my money out of principle.
Regards

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★☆☆☆☆

“dont touch them”

Written on: 10/01/2017 by Livia142 (1 review written)

they don't pay at all.i will be visiting them this week,as I am a courier and I will be going past there. How can they still be allowed to operate is beyond me… Read Full Review

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★☆☆☆☆

“bad company”

Written on: 07/01/2017 by CarleeHardy392 (1 review written)

This company is awfull, they take your phone promise you the money then don't pay, please don't ever use this company… Read Full Review

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★☆☆☆☆

“DO NOT USE!!! As others have said, I got offered less...”

Written on: 05/01/2017 by Zaina468 (1 review written)

DO NOT USE!!! As others have said, I got offered less than my original quote, still not received payment 5 weeks later! They haven't replied to any my emails. Eventually got through to an advisor after weeks of calls, they said I'd have payment by end of the day. Still not got a penny! Do not use, I wish I'd have thrown my phone in a river rather than give it to them… Read Full Review

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★☆☆☆☆

“Not What It Says On The Tin”

Written on: 30/12/2016 by Philmac48 (1 review written)

Agreed a price for my HTC One phone on 25 Nov 16. Was told in email that payment would be with me shortly! In spite of many emails enquiring about the delay and futile phone calls where 'All our operators are busy helping other customers' (what does that tell you?) I have yet to receive my payment. I have contacted BBC Watchdog since they did a very negative feature on them on 23 Nov. From my experience a shocking company and what a reprehensible way to treat customers - not even the courtesy… Read Full Review

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★☆☆☆☆

“Bad Experience”

Written on: 29/12/2016 by Isabellat4 (1 review written)

I was given a quote for my phone which was in very good condition but after receiving it, Phone recyclers informed me it was worth a good deal less due to minor damage - a false appraisal. I was also told that the adjusted value of the phone would be transferred into my account within ten days which again transpired to be a false claim. After emailing customer support and being assured of a reply within 3 days I am still awaiting a response almost two weeks later. It was impossible to get… Read Full Review

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★☆☆☆☆

“DO NOT USE PHONE RECYCLERS”

Written on: 29/12/2016 by scarla (1 review written)

They are disgusting and I cannot believe their website hasn't been shut down. They quoted me £15 for my old blackberry, I sent my blackberry into them over three months ago. I received an email from Phone Recyclers at the start of November stating that my blackberry was worth £0. It doesn't have any scratches or dents. It is in working condition, as stated in the original order form. I did not lie on the form. I asked them to send me the phone back if they refused to pay me what is… Read Full Review

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★☆☆☆☆

“DO THIS TO GET YOUR MONEY”

Written on: 24/12/2016 by PerlaBond (1 review written)

Hi I never ever write in forums but this situation made me furious . i recieved my payment today and I believe if u take the same action I did, you will also receive your money. 29-Nov-16: 2 phones sent valued £89 3-Dec-16: They recieved the order and offer me £65 3-Dec-16: I accepted because you have to postage if getting your phones back. *please note one of my phones was an iPhone 5 16gb which music magpie would have paid £65! 3-Dec-16: order processed and awaiting money PROBLEMS No… Read Full Review

Ymasxatl's Comment

Written on: 29/12/2016

Are you using the phonerecyclers address to send the email??

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Abs777's Comment

Written on: 29/12/2016

The website has taken out most of the details. Including the name and address of the owner.

But yes that is the email address. You can google the address of the owner.

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Mariannev's Comment

Written on: 28/01/2017

How did you get the owners email? I have been stolen 3 phones worth over 200 pounds by this company. I can't let them get away with this.

Thanks so much for your help.

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Mariannev's Comment

Written on: 28/01/2017

How did you get the owners email? I have been stolen 3 phones worth over 200 pounds by this company. I can't let them get away with this.

Thanks so much for your help.

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Abs777's Comment

Written on: 15/01/2017

I've replied to everyone and hopefully the website allowed me to share my contact details. If not I will need to find another way to share the information. Suggestions welcome.

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Mikes501's Comment

Written on: 13/01/2017

Any chance you can pass on the details?

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Abs777's Comment

Written on: 15/01/2017

All my comments keep being censored.

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Billmcclean's Comment

Written on: 05/01/2017

I have had the exact same problem. if u could, can u leave the email address on this review

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Abs777's Comment

Written on: 15/01/2017

All my messages keep being censored. You can email me.

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Ewansen's Comment

Written on: 31/12/2016

Hello could you please give me the email you used to get in contact with the owner, I too am absolutely furious. Thank you.

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Abs777's Comment

Written on: 15/01/2017

Hi to all,
Seems as though all the information I actually provided has been censored. Feel free to contact directly email me.



Thanks

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Abs777's Comment

Written on: 03/02/2017

Hopefully this will not be censored so u can all contact me as my email keeps getting removed from messages.

My name is Abdul Mukith, if you google my name. I am the first person on LinkedIn.

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Abs777's Comment

Written on: 03/02/2017

Hopefully this will not be censored so u can all contact me as my email keeps getting removed from messages.

My name is Abdul Mukith, if you google my name. I am the first person on LinkedIn.

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★☆☆☆☆

“DO NOT USE”

Written on: 23/12/2016 by Minami (1 review written)

They do not pay!!! I have been waiting four weeks, have e-mailed them numerous times and they do not reply, phoned them five times and each time they promise to pay, still no money. I am taking them to the Small Claims Court and would not recommend them to anyone… Read Full Review

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