Phone Recyclers Reviews - phonerecyclers.co.uk

★★☆☆☆
1.9 / 5
276
24% of users recommend this
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Phone Recyclers - phonerecyclers.co.uk

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★☆☆☆☆

“Don't use you have been warned. Warned. Warned....”

Written on: 08/07/2016 by hoBarnes60 (1 review written)

Don't use you have been warned. Warned. Warned. Warned. Warned… Read Full Review

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★☆☆☆☆

“TERRIBLE, BAD CUSTOMER SERVICE, NO MONEY YET, DO NOT USE! ”

Written on: 05/07/2016 by Kad89 (1 review written)

Received my reduced offer for my phone from £95 to £68 even though the phone was brand new and all that had been done was the cellophane was taken off! However accepted the offer as I new was going to be more effort to get the phone back or argue the case. The offer was accepted on the 21/06/16 and states on the email "Your payment will be processed shortly via Bank Transfer to the account no..." but im still waiting! Ive been ringing every day from the 23rd and selecting option 4 (customer… Read Full Review

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★☆☆☆☆

“Discusting ”

Written on: 03/07/2016 by Lukep4 (1 review written)

Absolutely discusting company Don't receive your money Still waiting after 2 months… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 02/07/2016

I decided to use phone recyclers as they where offering me the highest price - I should have seen this as suspicious. They offered me a little under the initial offer, however it was still more than the other companies were offering. It has now been a month and a half and numerous calls and emails and no money. They hardly ever answer the phone and don't respond to emails, I have been promised the money will be in my account by the end of that day on two occasions. I wish I read the reviews… Read Full Review

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★☆☆☆☆

“Rip off merchants”

Written on: 29/06/2016 by DonteStiles (1 review written)

I came across phone recyclers via a price comparison site, and as they offered the best price for my phone I went with them. The phone I was selling was less than 6 months old and had been in a case with screen protector from day 1. After receiving the phone they emailed me to say they couldn't offer the original amount as the phone was covered in deep scratches! As I was in need of the cash and didn't have to to mess about with getting it back and finding someone else I begrudgingly accepted… Read Full Review

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★★★★☆

“phonerecyclers.co.uk”

Written on: 22/06/2016 by Russell436 (1 review written)

Too much to cut prices after receiving the item. But generally it is ok at the moment… Read Full Review

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★★★★★

“No issues whatsoever was very easy and quick to do...”

Written on: 18/06/2016 by mashreq1 (1 review written)

No issues whatsoever was very easy and quick to do from start to finish… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY !!!!”

Written on: 18/06/2016 by mandywhyte (1 review written)

Was told my Samsung S5 was worth £80 then I received email to say it was only worth £40 due to defects which there where none, I am still awaiting payment from 9th June - DO NOT USE THIS COMPANY !!!! … Read Full Review

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★☆☆☆☆

“no payment”

Written on: 17/06/2016 by tzLucas417 (1 review written)

despite emailing everyday,theyve even told me payment has been sent,but still no payment.will be making a claim online against them as they have not upheld their end of the bargain.terrible reports on this company if you look.do not use!… Read Full Review

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★★★★★

“Thank You Phone Recyclers!”

Written on: 17/06/2016

I had sold them my phone as Faulty not realizig that it was working fine. Faulty's price was half the price of Used working phone so I placed the order and sent my phone. Upon receiving they paid me full price of a Used phone :) due to my phone being working perfectly and I had not realized that it was turning on but Phone Recyclers did turn it on due to their testing methods. I am very happy with their service and their honesty. I will definitely recommend them and use them again when… Read Full Review

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★★★★☆

“HAd some issues but they were all sorted very quickly...”

Written on: 17/06/2016

HAd some issues but they were all sorted very quickly and the staff was very helpful… Read Full Review

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★☆☆☆☆

“Quibble and don't pay!”

Written on: 16/06/2016

The company was quick to acknowledge receipt of my iphone, but quibbled over its condition, claiming it was scratched when any marking was very minor. However, we agreed a price over the phone nearly 3 weeks ago and I was told that payment would be sent in the post that day. Despite several phone calls and promises since, I still have not received payment. I feel that the company's response shows no consideration towards its customers-a very poor service. I do not feel confident that they will… Read Full Review

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★★★★★

“very easy”

Written on: 16/06/2016 by John.P10 (1 review written)

Didn't find any issue using the company. Process was very easy and turnaround time was very quick. Would use again!… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 16/06/2016 by Sheaxg132 (1 review written)

This company is a disgrace. Firstly price got reduced and phones were in excellent condition. Money was meant to be paid within 48 hours over a week later still no cash. I phoned dozens of times every day and was lucky enough to actually speak to someone, who just lied through their teeth. I eventually found out the owner.  I eventually threatened him by saying I was getting someone to call over to get my money in person.I got my money that day! I've have also contacted trading standards and… Read Full Review

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★☆☆☆☆

“Crooked dealing”

Written on: 16/06/2016 by 352Zimmerman (1 review written)

Sent two new phones caked at £70 each. No money forthcoming despite multiple follow ups from me. Issued proceedings in the county court and have just gained judgement against them. Still no money so now it's down to the bailiffs… Read Full Review

Davidcoffey's Comment

Written on: 16/06/2016

Worst company in the world. I've reported them to Watchdog, newspapers etc. I did eventually get my money but not without a fight.

Ask for the owner and I got him and exchanged a few words and got my cash that day.

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★☆☆☆☆

“Stay away”

Written on: 14/06/2016 by preet82 (1 review written)

ive had exactly the same an over priced quoted when they received my phone in perfect condition they said it had scratches so reduced the price I accepted what else was I going to do and still had no money I've emailed many times no reply and I've called thousands of times and I always get a pre recorded message. Do not use this company. I have now passed the emails onto a solicitors firm they are going to contact them… Read Full Review

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★☆☆☆☆

“Where's my money ! ”

Written on: 12/06/2016 by Ellis1959 (1 review written)

Phone recyclers should not be used, I sent my iPad , in fact they sent so many emails encouraging me to use UPS collection service, which went well! Off course it did, they wanted the iPad , but now don't want to pay me for it! they originally said they would pay £115, when they get the iPad they claim it was damaged with screen marks and marks on the rear and offered £86. Stupidly I accepted and now waiting for more than 3 weeks for the cash! Despite their claim that they pay in 48 Hours… Read Full Review

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★☆☆☆☆

“Appalling Company, STAY WELL CLEAR!!”

Written on: 01/06/2016 by 485Thomson (1 review written)

3 weeks ago I sent my mobile phone to PhoneRecyclers. I now see how this company operates and its appalling. Firstly they offered me a much reduced amount when they received my phone (despite it been excellent condition) by saying the screen had scratches! well actually it was the protective plastic cover covering the screen which had scratches which i'd expect their engineers to 1)be able to realise & 2)simply remove. I sent a response to this effect = no response I now appreciate this is how… Read Full Review

Orcus666's Comment

Written on: 03/06/2016

I have had same problem, reduced offer and then didn't pay up - I have reported to Birmingham rogue trader dept, police action fraud team and yo trading standards. How did you manage to speak to someone? I haven't yet had the pleasure!!!

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Erikb1's Comment

Written on: 06/06/2016

I think I may have been quite lucky to be honest, I rang at various times on different days and on 3 occasions someone did answer, but I tried numerous other times and it went to a recorded message. The guy who in the end sorted out my credit was the customer service manager. It's good that you've reported them to those different bodies, what did Birmingham rogue traders say? How long have u been waiting? I suggest your next communication to them (email or phone) threaten to report them to these bodies (although you've already done it they don't know that) and this may persuade them into giving you your money, good luck.

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Mswdcarole's Comment

Written on: 13/06/2016

Did you get anywhere with your complaints? I'm waiting for payment since 10th May - promised payment within 24 hours on 2 occasions but nothing! I wish I'd read the reviews first!

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★☆☆☆☆

“avoid at all costs”

Written on: 27/05/2016 by 446McClanahan (1 review written)

total rip off company said phone had scratches on it,it was in a case from new with screen protector on.so offered less money still haven't got it,no body answers the phone.they are liars and cheats… Read Full Review

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★☆☆☆☆

“shocking”

Written on: 26/05/2016 by ttocslem (1 review written)

Offered me less due to scratches, which was rubbish, and in fact, after 3 months and endless contact, I still have heard nothing. AVOID… Read Full Review

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