Phone Recyclers Reviews - phonerecyclers.co.uk

★★☆☆☆
1.9 / 5
251
26% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Phone Recyclers - phonerecyclers.co.uk - Ask a question now

Media Gallery for Phone Recyclers - phonerecyclers.co.uk

Phone Recyclers - phonerecyclers.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“rubbish company”

Written on: 16/05/2016 by Roselyn1952 (1 review written)

I sent my phone of to them they have had it since last Monday still have,nt got my money it changed from 48.00 to 31.20 my phone was in great shape not a mark on it I will never use this campany ever and I think I would like to contact watch dog as well so plz don't use them at all there very bad and not trust worthy at all… Read Full Review

Report this review
★☆☆☆☆

“Avoid at ALL costs”

Written on: 14/05/2016 by Fletcher335 (1 review written)

All started really well and I sent my pristine condition Nexus 4 to them as they offered the best price. Wish I'd read the previous reviews! I had to send 2 e-mails to them asking why I had not been paid despite them receiving the parcel by tracked post on the 06th of April. After the first one they then said that my phone price was subject to a "Reduction in the quoted price was caused due to “Dents all over body” problem". How does one get "dents" all over a Gorilla glass case?!!!! They… Read Full Review

Report this review
★☆☆☆☆

“Unprofessional company ”

Written on: 13/05/2016

I had a load of new and old iPhones to sell and thought this company seemed reputable. Firstly we had the price renegotation with them telling me a brand new phone was scratched and damaged. Anyway we agreed a price on the basis payment was made within 48 hours.( 27 th April) today is the 10 th May and still no payment. They don't answer there phones or answer email. I was lucky enough to get through last week and they assured me payment would be made by Saturday. And guess what I am now… Read Full Review

Hazel30S's Comment

Written on: 13/05/2016

Shocking Company. Make up things wrong with phone such as scratches and dents and offer reduced price. Reply to these emails and then once you accept offer no communication!! Emails aren't answered. Phone is always engaged. If you do happen to get through they lie and tell you payment will be in by a certain time. It never comes. Asked for another number to call and was invalid. 3 weeks or took with constant emails and phone calls and Facebook messages. Finally got money yesterday...then Facebook message today to answer my mail!!
AVOID AT ALL COSTS.!!! TERRIBLE

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“do not usse this company”

Written on: 12/05/2016 by hugster47 (1 review written)

This company is a con..i sent my phone to them 3 weeks ago..it took over 2 weeks to get a response saying that a payment has been made..still no payment..they do not answer the phone..this company should be investigated and shut down… Read Full Review

Report this review
★☆☆☆☆

“They take your phone”

Written on: 11/05/2016 by FayeE (1 review written)

Confirmed receipt of my phone 12 days ago, still no cheque. They haven't responded to 5 emails, when I call them they let the phone ring for minutes then pickup they answer the call and disconnect you straight away. This has happened twice today at 9.30am and again at 9.45am, in between their line is constantly engaged. After reading many other reviews I realise they have taken my phone with no intention of paying for it. I've reported to citizens advice already, if you want to do the same… Read Full Review

Report this review
★☆☆☆☆

“Terrible company do not deal with them”

Written on: 10/05/2016 by WalterNolan64 (1 review written)

Sent my mobile phone to them three weeks ago after being told it was worth £35 they came back saying they would pay me only £22 as it had a dent on the case, in no way was there a dent to the case but I accepted the offer and expected to receive a payment into my bank account. Have not heard anything from them since I have sent three e-mails and had no reply to any of them, if I don't hear anything by this Friday will report them to Birmingham Trading Standards… Read Full Review

Report this review
★☆☆☆☆

“waiting ”

Written on: 09/05/2016 by Brody312 (1 review written)

Blimey I wish I had read these reviews before I discovered 'phone recyclers', no phones, no money!!! Sent emails, no reply...wasting my time calling too by the sounds of it! Reporting to Tv watchdog! Angry parent!… Read Full Review

Report this review
★☆☆☆☆

“Phone Recyclers . Fast and efficient . NOT AT ALL.”

Written on: 06/05/2016 by Pakorajoe (1 review written)

Entered an agreement on 21st APRIL for a payment of £127 for a Samsung Galaxy S5. I got the original E-mail of confirmation and absolutely nothing since. They haven't replied to multiple E-mails and on 3 occasions have answered the phone after an average 6 minute ringing tone. After finally speaking to someone i was offered a reduced amount of £110 for some 'technical problems'. The phone was in excellent condition but i accepted anyway just to try and expedite proceedings. On each occasion I… Read Full Review

Report this review
★☆☆☆☆

“Do not ever use - bunch of conmen. Amazing how many...”

Written on: 06/05/2016 by Wendyd477 (1 review written)

Do not ever use - bunch of conmen. Amazing how many phones they do not seem to receive after people send them in. Post office say my phone was delivered to them but of course they claim they did not receive it. They should be closed down and prevented from trading - under no circumstances have any dealings with the who runs this so called 'company'-… Read Full Review

Report this review
★☆☆☆☆

“AWFUL COMPANY”

Written on: 05/05/2016 by AprilFerguson (1 review written)

I used these as it was through topcashback and thought that they'd be a reputable company - foolish me for not reading reviews first. Same issues a everyone else. had an email to say they hadn't had my phone eventhough I had a royal mail signature. they then sent me an email on 16th April to say they'd pay me. nothing to date. called yesterday and managed to get a time when they weren't busy and was told it'd be in my account that day. its now the day after and still nothing. been trying for an… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE”

Written on: 04/05/2016 by Jose225 (1 review written)

ITs been over a month now and nothing... I received an email saying they received my phones and would get paid in 24 hours... a month on and I cant get in touch with them - its always busy - no one replies to emails... I think I have lost my phones and money! NEVER AGAIN!… Read Full Review

Fayee's Comment

Written on: 11/05/2016

Same happened to me, I wish I'd dome my research before sending them my phone. They don't reply to mails and even when their phone line is not busy they let the phone ring for minutes then disconnect the call!

I have reported to UK action Fraud and BBC watchdog.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Well I sent 2 iPhones like new condition, I had emails...”

Written on: 04/05/2016 by Abernathyei385 (1 review written)

Well I sent 2 iPhones like new condition, I had emails saying they were damaged and all sorts of problems were wrong. I was offered a lower price for the handsets and declined. I phone over 200 times and Hardley got any answer. Spoke to same women and she never had record of me ringing. I told them I wanted phones back was told 14days they never came. I phoned up again after a big row with the silly women and was told 3 days again they never Came again and wouldn't answer the phone. So I did… Read Full Review

Report this review
★☆☆☆☆

“Not happy”

Written on: 02/05/2016

Sent 5 phones special delivery have received signature company saying not received them and still sending emails asking me to send them wish I had seen this website before I sent them… Read Full Review

Report this review
★☆☆☆☆

“Reported to Action Fraud ”

Written on: 01/05/2016 by Fournierqz479 (1 review written)

Very bad avoid this company at all cost still not received my money received an email saying my phone had alot of damaged which it wasn't they don't reply to emails contacting then via phone was a nightmare phone is always engaged or don't answer asked to speak to a manager the lady said she doesn't know the manager and can't give the managers name out. Had emails saying they had not received my phone but I had tracking details which confirmed they had received it later after spending hours… Read Full Review

Report this review
★☆☆☆☆

“Do not use”

Written on: 30/04/2016 by Lillie190 (1 review written)

After I sent my phones (2) to them they emailed me saying they had not received them I tracked them myself knowing that they had them told them this then got an email saying the phones were damaged strange how both phones had the same scratches and marks!! I was told they were worth £28 before I sent them finished up getting £18 but after reading other comments on here I expected less, next time I want to recycle a phone I will smash it and put it in a recycle bin.. My phones had been in soft… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE”

Written on: 30/04/2016 by Eleanorf456 (1 review written)

First time I have used this company never again! I sent 2 phones to them I kept receiving emails saying that had not received it but yet when I check royal mail tracking service the phones had been delivered to them I tried to contact the number stated on the website but I couldn't get through it was engaged or no one answering I finally go through after hours on trying they had received, I had an email later that day giving me a list of things that was wrong with my phone, which I knew apart… Read Full Review

Report this review
★☆☆☆☆

“Trading standards contacted”

Written on: 26/04/2016 by 22271 (1 review written)

I sent 4 phones and was quoted £212. It took 3 weeks and an email from me before they responded, offering a revised price of £118. They claimed all phones were damaged but I knew they were not. The phone number is either permanently engaged or not answered and emails received no response. After many, many attempts I finally had a call answered, explained I had rejected their offer and wanted my phones back, as guaranteed on their website. I received a revised offer of £157 and decided to… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE!!”

Written on: 26/04/2016 by rcArsenault289 (1 review written)

Phone recyclers made the best offer for my son's old phone so without reading reviews sent it to them. Waited a couple of weeks then had a counter offer emailed to me offering £12 instead of the agreed £15!! Rather than argue over £3 I accepted but this was 4 weeks ago and I'm still waiting for cash despite sending emails and calling them directly! ONLY USE UF YOU'RE HAPPY TO GIVE YOUR PHONE AWAY TO THEM!!!!… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE!!!!!”

Written on: 24/04/2016 by Byrone1967 (1 review written)

This company lures you in with a higher than usual price. They then down value the product for no good reason and fail to send out any comms to support this. Sent my phones recorded on the 4th April. Have called twice (expect a challenge trying to contact them !! ) and I still have not received my credit. I would use somebody more stablished if you want to get paid !! AWFULL !!!!!… Read Full Review

Report this review
★☆☆☆☆

“Appaling Company - DO NOT USE”

Written on: 20/04/2016 by gsTodd80 (1 review written)

Was offered a price for a phone in working order and as with other reviews here, the price was drastically reduced. I agreed anyway as could not be bothered to mess around further. Would seem I am not the first person to have been told the same as the ASA have also had dealings with this company To compound the issue, no payment made as yet, so I have now had to threaten County Court action. As I am already in the business of debt recovery I am registered with MCOL so it is very straight… Read Full Review

Report this review
overview