Phone Recyclers Reviews - phonerecyclers.co.uk

★★☆☆☆
1.9 / 5
268
25% of users recommend this
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Phone Recyclers - phonerecyclers.co.uk

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★☆☆☆☆

“no payment”

Written on: 17/06/2016 by tzLucas417 (1 review written)

despite emailing everyday,theyve even told me payment has been sent,but still no payment.will be making a claim online against them as they have not upheld their end of the bargain.terrible reports on this company if you look.do not use!… Read Full Review

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★★★★★

“Thank You Phone Recyclers!”

Written on: 17/06/2016

I had sold them my phone as Faulty not realizig that it was working fine. Faulty's price was half the price of Used working phone so I placed the order and sent my phone. Upon receiving they paid me full price of a Used phone :) due to my phone being working perfectly and I had not realized that it was turning on but Phone Recyclers did turn it on due to their testing methods. I am very happy with their service and their honesty. I will definitely recommend them and use them again when… Read Full Review

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★★★★☆

“HAd some issues but they were all sorted very quickly...”

Written on: 17/06/2016

HAd some issues but they were all sorted very quickly and the staff was very helpful… Read Full Review

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★☆☆☆☆

“Quibble and don't pay!”

Written on: 16/06/2016

The company was quick to acknowledge receipt of my iphone, but quibbled over its condition, claiming it was scratched when any marking was very minor. However, we agreed a price over the phone nearly 3 weeks ago and I was told that payment would be sent in the post that day. Despite several phone calls and promises since, I still have not received payment. I feel that the company's response shows no consideration towards its customers-a very poor service. I do not feel confident that they will… Read Full Review

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★★★★★

“very easy”

Written on: 16/06/2016 by John.P10 (1 review written)

Didn't find any issue using the company. Process was very easy and turnaround time was very quick. Would use again!… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 16/06/2016 by Sheaxg132 (1 review written)

This company is a disgrace. Firstly price got reduced and phones were in excellent condition. Money was meant to be paid within 48 hours over a week later still no cash. I phoned dozens of times every day and was lucky enough to actually speak to someone, who just lied through their teeth. I eventually found out the owner.  I eventually threatened him by saying I was getting someone to call over to get my money in person.I got my money that day! I've have also contacted trading standards and… Read Full Review

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★☆☆☆☆

“Crooked dealing”

Written on: 16/06/2016 by 352Zimmerman (1 review written)

Sent two new phones caked at £70 each. No money forthcoming despite multiple follow ups from me. Issued proceedings in the county court and have just gained judgement against them. Still no money so now it's down to the bailiffs… Read Full Review

Davidcoffey's Comment

Written on: 16/06/2016

Worst company in the world. I've reported them to Watchdog, newspapers etc. I did eventually get my money but not without a fight.

Ask for the owner and I got him and exchanged a few words and got my cash that day.

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★☆☆☆☆

“Stay away”

Written on: 14/06/2016 by preet82 (1 review written)

ive had exactly the same an over priced quoted when they received my phone in perfect condition they said it had scratches so reduced the price I accepted what else was I going to do and still had no money I've emailed many times no reply and I've called thousands of times and I always get a pre recorded message. Do not use this company. I have now passed the emails onto a solicitors firm they are going to contact them… Read Full Review

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★☆☆☆☆

“Where's my money ! ”

Written on: 12/06/2016 by Ellis1959 (1 review written)

Phone recyclers should not be used, I sent my iPad , in fact they sent so many emails encouraging me to use UPS collection service, which went well! Off course it did, they wanted the iPad , but now don't want to pay me for it! they originally said they would pay £115, when they get the iPad they claim it was damaged with screen marks and marks on the rear and offered £86. Stupidly I accepted and now waiting for more than 3 weeks for the cash! Despite their claim that they pay in 48 Hours… Read Full Review

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★☆☆☆☆

“Appalling Company, STAY WELL CLEAR!!”

Written on: 01/06/2016 by 485Thomson (1 review written)

3 weeks ago I sent my mobile phone to PhoneRecyclers. I now see how this company operates and its appalling. Firstly they offered me a much reduced amount when they received my phone (despite it been excellent condition) by saying the screen had scratches! well actually it was the protective plastic cover covering the screen which had scratches which i'd expect their engineers to 1)be able to realise & 2)simply remove. I sent a response to this effect = no response I now appreciate this is how… Read Full Review

Orcus666's Comment

Written on: 03/06/2016

I have had same problem, reduced offer and then didn't pay up - I have reported to Birmingham rogue trader dept, police action fraud team and yo trading standards. How did you manage to speak to someone? I haven't yet had the pleasure!!!

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Erikb1's Comment

Written on: 06/06/2016

I think I may have been quite lucky to be honest, I rang at various times on different days and on 3 occasions someone did answer, but I tried numerous other times and it went to a recorded message. The guy who in the end sorted out my credit was the customer service manager. It's good that you've reported them to those different bodies, what did Birmingham rogue traders say? How long have u been waiting? I suggest your next communication to them (email or phone) threaten to report them to these bodies (although you've already done it they don't know that) and this may persuade them into giving you your money, good luck.

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Mswdcarole's Comment

Written on: 13/06/2016

Did you get anywhere with your complaints? I'm waiting for payment since 10th May - promised payment within 24 hours on 2 occasions but nothing! I wish I'd read the reviews first!

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★☆☆☆☆

“avoid at all costs”

Written on: 27/05/2016 by 446McClanahan (1 review written)

total rip off company said phone had scratches on it,it was in a case from new with screen protector on.so offered less money still haven't got it,no body answers the phone.they are liars and cheats… Read Full Review

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★☆☆☆☆

“shocking”

Written on: 26/05/2016 by ttocslem (1 review written)

Offered me less due to scratches, which was rubbish, and in fact, after 3 months and endless contact, I still have heard nothing. AVOID… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY!!!!”

Written on: 26/05/2016 by Leslya365 (1 review written)

Sent my phone, they quoted me £30 less because of scratches and there was only one small scratch on my phone/took me a week to get in touch then they revised my offer to £10 less than what I wanted so I accepted. Now 3 weeks later still have no money from them. Sent them about 10 emails and goodness knows how many phone calls which won't get answered! Now going through trading standards!! Awful awful awful! Spoke to them successfully 3 times and on each occasion promised my money would be… Read Full Review

Mwdcrl's Comment

Written on: 01/06/2016

Same with me. Promised money within 48 hours and then when not received promised it would be sent same day - that was 8 days ago. They are obviously rip-off merchants.

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★☆☆☆☆

“Appaling Company-avoid at all costs!!”

Written on: 23/05/2016 by Reesat78 (1 review written)

As previously noted in other reviews the actions taken by this company amount to a scandalous rip off. Promise you one price-say your phone is damaged-reduce the initial price. Fail to pay you the reduced money owed. Never answer emails. Phone constantly diverts to voicemail or recorded message asking you to use email. On one occasion when I did get through to voicemail, no action was taken nor contact made with me. They are either a totally incompetent company who cannot deal with customers… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 20/05/2016 by tpButcher270 (1 review written)

My experience is the same as many others. Sent four phones, one brand new, and all got prices knocked down due to 'scratches. One or two, maybe if they had used an electron microscope - but every one is a bit far fetched!! Worse though, is the fact that after many weeks I still have not been paid by this lot. I'm referring them to trading standards now - wish I'd never used them!!!… Read Full Review

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★★☆☆☆

“Avoid them”

Written on: 19/05/2016 by Brice273 (1 review written)

After emailing and constant nagging asking when I'll get my cheque.. I ended up emailing the couriers that they are using and trading standards and few days later I got my cheque...I sent off 5 phones that had hardly anything wrong with them and one brand new phone and all they gave me way £46.33 ... Never ever going to use this company again… Read Full Review

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★☆☆☆☆

“complete rip off”

Written on: 17/05/2016 by Maliyah207 (1 review written)

like pretty much everyone else i have seen or apoken to, this lot are just out to rip everyone off, they are not even worried about legal action cos you cannot get through to them?!!..lots of e-mails and calls..nothing, no payment for a bloody good phone, !!!...be warned please avoiid!!… Read Full Review

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★☆☆☆☆

“rubbish company”

Written on: 16/05/2016 by Roselyn1952 (1 review written)

I sent my phone of to them they have had it since last Monday still have,nt got my money it changed from 48.00 to 31.20 my phone was in great shape not a mark on it I will never use this campany ever and I think I would like to contact watch dog as well so plz don't use them at all there very bad and not trust worthy at all… Read Full Review

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★☆☆☆☆

“Avoid at ALL costs”

Written on: 14/05/2016 by Fletcher335 (1 review written)

All started really well and I sent my pristine condition Nexus 4 to them as they offered the best price. Wish I'd read the previous reviews! I had to send 2 e-mails to them asking why I had not been paid despite them receiving the parcel by tracked post on the 06th of April. After the first one they then said that my phone price was subject to a "Reduction in the quoted price was caused due to “Dents all over body” problem". How does one get "dents" all over a Gorilla glass case?!!!! They… Read Full Review

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★☆☆☆☆

“Unprofessional company ”

Written on: 13/05/2016

I had a load of new and old iPhones to sell and thought this company seemed reputable. Firstly we had the price renegotation with them telling me a brand new phone was scratched and damaged. Anyway we agreed a price on the basis payment was made within 48 hours.( 27 th April) today is the 10 th May and still no payment. They don't answer there phones or answer email. I was lucky enough to get through last week and they assured me payment would be made by Saturday. And guess what I am now… Read Full Review

Hazel30S's Comment

Written on: 13/05/2016

Shocking Company. Make up things wrong with phone such as scratches and dents and offer reduced price. Reply to these emails and then once you accept offer no communication!! Emails aren't answered. Phone is always engaged. If you do happen to get through they lie and tell you payment will be in by a certain time. It never comes. Asked for another number to call and was invalid. 3 weeks or took with constant emails and phone calls and Facebook messages. Finally got money yesterday...then Facebook message today to answer my mail!!
AVOID AT ALL COSTS.!!! TERRIBLE

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