Phone Recyclers Reviews - phonerecyclers.co.uk

★★☆☆☆
1.9 / 5
74
27% of users recommend this
  • Value For Money

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Phone Recyclers - phonerecyclers.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid this company”

Written on: 24/04/2015 by MissouriMarten (1 review written)

I used a comparison site to find the best price for my used phone. Mobile Phone Recyclers offer was a good 10% better than anyone else's, so I decided to go with them. I sent the phone and within a couple of days, received an email, revising their offer downwards from £45 to £38.25, claiming that there were "Screen scratch all over screen" and "Back cover scratches". This was complete nonsense as my phone was in pristine condition - I'm very particular about the way I look after things. I… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH WITH A BARGE POLE!”

Written on: 21/04/2015 by ItzelFitch121 (1 review written)

Terrible terrible service. Do not use this company. They offered the best price but after 2 months and a good ten phone calls later i am still awaiting payment. The whole company is shoddy. Do not touch with a barge pole. I don't believe any of the good reviews amd can only think the company have posted them, themselves! Also strange how you cannot leave a review directly on their website, you have to email your review - of course they will then only show the "good" reviews (which are unlikely… Read Full Review

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★☆☆☆☆

“Do not trust this company, stupidly I did not read the...”

Written on: 18/04/2015 by McNultyip207 (1 review written)

Do not trust this company, stupidly I did not read the reviews and sent them my iphone 5 which was quoted as £115. Was offered £82 because of cosmetic damage they state was there even though I know there was not. I refused, they increased offer to £92 which I begrudgingly accepted. was promised payment today, no payment, no communication. Have tried ringing, permanently engaged or just ringing constantly. Have emailed, as yet no response. Will be reporting to police and trading standards… Read Full Review

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★★★★☆

“was good”

Written on: 20/03/2015 by zcrw65 (1 review written)

Their service was good althought they need to improve their customer service is all… Read Full Review

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★☆☆☆☆

“Do Not Use This Company!”

Written on: 16/03/2015 by Lyonsn209 (1 review written)

Like so many of the reviewers, I have found this company to be inefficient, utterly dishonest, Do not believe the initial price you are offered for your phone, my phone was in perfect condition yet I received an email claiming that the screen was covered in scratches, and offering a price 40% less than originally offered. Avoid using this company at all costs!… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 08/03/2015 by daviegb (3 reviews written)

I was offered £72 initially, reduced to £53 once the phone was received. The phone had been protected by a cover since new, so don't see how there could be any damage. I chose to accept their offer, rather than request the phone back - over a week later (& 4 chasing emails, none of which have received a reply) & I'm still waiting for payment. DO NOT USE THIS COMPANY!… Read Full Review

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★☆☆☆☆

“They had my phone for 1month, kept on delaying the...”

Written on: 06/03/2015 by Sunshinetoday (1 review written)

They had my phone for 1month, kept on delaying the payment!… Read Full Review

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★☆☆☆☆

“worst experience ever”

Written on: 25/02/2015 by oeCraig34 (1 review written)

It all seemed too good to be true a good price, 48hour payment guaranteed, prepaid recorded delivery service. You can't ask for more. The quoted price was reduced by 30+% the reasons given might have applied to new phones but to used ones they are really pushing the limit. On a 3 week old phone the price was reduced by £6. On a multiple phone order we lost £12 from the quoted prices. Dont' bother complaining I've written several e mails in strong terms looking for some response, some… Read Full Review

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★★★★★

“Good to Go....”

Written on: 23/02/2015 by zb-tr (1 review written)

Sent in my phones via their free delivery option and Phone Recyclers processed my payment through bank transfer within 3 days as advised by them… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID ”

Written on: 20/02/2015 by Reeceb2008 (1 review written)

I sent my phone which I know arrived on Jan 30th 2015. But when I rang 4 days later they said it had only just arrived. Waited 48hrs no payment received. I rang again the said they got in correct bank details. So I confirmed my details. Another 3 days later still no payment. Rang again they said my phone is still be analysed so no decision made yet on final a mouth for payment. I since then have received 4 emails giving 4 different values to pay. £40 then £30 then £26 now last email… Read Full Review

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★★★★★

“ Recommended!”

Written on: 17/02/2015 by linker86 (1 review written)

Will be recommending them to everyone. The whole process was a hassle free process from placing an order on their website to receiving the money in my bank account within less than 72 hours… Read Full Review

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★☆☆☆☆

“Avoid at all costs.”

Written on: 16/02/2015

I have at last received money for my phone after numerous phone calls & emails. I was offered less than first promised as my phone did reach the T&C's which were not on the website anyway! I sent a registered letter to the firm having reported them to the Trading Standards who were extremely helpful. Foolishly I did not read any reviews before I sent my phone. Be warned this company is sham… Read Full Review

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★★★★☆

“very good service”

Written on: 11/02/2015 by jr422 (1 review written)

happy to use them. paid a good value for my phones and paid within a week. would be happy to use again… Read Full Review

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★☆☆☆☆

“still waiting ”

Written on: 10/02/2015

Sent my phone to them on 31/12/14....am still waiting for my money When I ring noone answers and noone replies to emails either... Will be involving trading standards as this is theft… Read Full Review

Shirley2003's Comment

Written on: 10/02/2015

same here, i sent them my phone on the 19th January, and after testing and everything, they sent me an email of confirmation on the 27th January and i am still waiting on the payment. need to take the is further as they are not picking up their phone or replying to my numerous number of emails.

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★☆☆☆☆

“Theives ”

Written on: 06/02/2015 by Katiejayne1 (1 review written)

I sent my iPhone 4s 16gb after being quoted £65, I recieved an email nearly a week after they recieved it stating because of had some minor scratches they would only Payne a revised amount of £48.75. I didn't want the hassle of having to get my phone back so agreed to the revised price. They state on their website that you will get the money via your choice of payment ( I chose bank transfer) within 48 hrs, and again on the confirmation email after I accepted the offer that the money would be… Read Full Review

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★☆☆☆☆

“waste of space!”

Written on: 04/02/2015 by lynnyw21 (1 review written)

Sent off two phones, that were in good condition, just the usual very tiny marks from the usual wear and tear you would expect from something 2 years old. Original offer for both £84, but emailed back offering £63 saying they were scratched and dented. Definately were not like that! Accepted offer reluctantly expecting money in the bank within the 48 hours they specified. Nearly two weeks went by and still no money so I tried ringing them, but just kept ringing, no answer. I tried on several… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 03/02/2015 by ndouble77 (1 review written)

Same as all others really, first they told me phone was marked etc so knocked money off. I disagreed and said i had photo proof, they then said it was an error and would make full payment! One week later and i'm still waiting. DO NOT USE THEM! Thought that would be trustworthy since i got off confused.com… Read Full Review

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★☆☆☆☆

“avoid this company”

Written on: 29/01/2015

 1st they try to lower their offer on your phone saying that your phone has scratches on the front and back but if you challenge them they tend to revise their offer.Also the payment process is rubbish, I have been chasing payment for 3 weeks now and still no payment, and customer service is not worth mentioning. I will not be using this company again… Read Full Review

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★☆☆☆☆

“DO NOT USE, STILL NO PAYMENT”

Written on: 24/01/2015 by Snow119 (1 review written)

Do not use these people, I sent an iPhone 4s 16gb good condition offered £75 now they say £35 bloody ridiculous nothing wrong with it! Over. A month I'm still waiting for any payment they don't answer phone or email. I'm so angry! DO NOT USE THEM!!!!!!… Read Full Review

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★★☆☆☆

“Tried it on but paid in the end!”

Written on: 10/01/2015 by indiebee (1 review written)

My title says it all really, as that just about sums them up. Phonerecyclers were not the best price for my mobile but one of the top five. I chose them after reading their terms and conditions on the website which seemed fair and to the point and thought it was a good idea to strike somewhere in the middle. I sent my phone recorded as in my opinion this is a must, especially if its a high end and expensive mobile. It was over the Christmas period so i appreciate that they took a bit longer… Read Full Review

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