Phone Recyclers Reviews - phonerecyclers.co.uk

★★☆☆☆
2.0 / 5
220
27.3% of users recommend this
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Latest Reviews

★☆☆☆☆

“DO NOT USE”

Written on: 04/05/2016 by Jose225 (1 review written)

ITs been over a month now and nothing... I received an email saying they received my phones and would get paid in 24 hours... a month on and I cant get in touch with them - its always busy - no one replies to emails... I think I have lost my phones and money! NEVER AGAIN!… Read Full Review

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★☆☆☆☆

“Not happy”

Written on: 02/05/2016

Sent 5 phones special delivery have received signature company saying not received them and still sending emails asking me to send them wish I had seen this website before I sent them… Read Full Review

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★☆☆☆☆

“Reported to Action Fraud ”

Written on: 01/05/2016 by Fournierqz479 (1 review written)

Very bad avoid this company at all cost still not received my money received an email saying my phone had alot of damaged which it wasn't they don't reply to emails contacting then via phone was a nightmare phone is always engaged or don't answer asked to speak to a manager the lady said she doesn't know the manager and can't give the managers name out. Had emails saying they had not received my phone but I had tracking details which confirmed they had received it later after spending hours… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 30/04/2016 by Lillie190 (1 review written)

After I sent my phones (2) to them they emailed me saying they had not received them I tracked them myself knowing that they had them told them this then got an email saying the phones were damaged strange how both phones had the same scratches and marks!! I was told they were worth £28 before I sent them finished up getting £18 but after reading other comments on here I expected less, next time I want to recycle a phone I will smash it and put it in a recycle bin.. My phones had been in soft… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 30/04/2016 by Eleanorf456 (1 review written)

First time I have used this company never again! I sent 2 phones to them I kept receiving emails saying that had not received it but yet when I check royal mail tracking service the phones had been delivered to them I tried to contact the number stated on the website but I couldn't get through it was engaged or no one answering I finally go through after hours on trying they had received, I had an email later that day giving me a list of things that was wrong with my phone, which I knew apart… Read Full Review

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★☆☆☆☆

“Trading standards contacted”

Written on: 26/04/2016 by 22271 (1 review written)

I sent 4 phones and was quoted £212. It took 3 weeks and an email from me before they responded, offering a revised price of £118. They claimed all phones were damaged but I knew they were not. The phone number is either permanently engaged or not answered and emails received no response. After many, many attempts I finally had a call answered, explained I had rejected their offer and wanted my phones back, as guaranteed on their website. I received a revised offer of £157 and decided to… Read Full Review

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★☆☆☆☆

“DO NOT USE!!”

Written on: 26/04/2016 by rcArsenault289 (1 review written)

Phone recyclers made the best offer for my son's old phone so without reading reviews sent it to them. Waited a couple of weeks then had a counter offer emailed to me offering £12 instead of the agreed £15!! Rather than argue over £3 I accepted but this was 4 weeks ago and I'm still waiting for cash despite sending emails and calling them directly! ONLY USE UF YOU'RE HAPPY TO GIVE YOUR PHONE AWAY TO THEM!!!!… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!!”

Written on: 24/04/2016 by Byrone1967 (1 review written)

This company lures you in with a higher than usual price. They then down value the product for no good reason and fail to send out any comms to support this. Sent my phones recorded on the 4th April. Have called twice (expect a challenge trying to contact them !! ) and I still have not received my credit. I would use somebody more stablished if you want to get paid !! AWFULL !!!!!… Read Full Review

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★☆☆☆☆

“Appaling Company - DO NOT USE”

Written on: 20/04/2016 by gsTodd80 (1 review written)

Was offered a price for a phone in working order and as with other reviews here, the price was drastically reduced. I agreed anyway as could not be bothered to mess around further. Would seem I am not the first person to have been told the same as the ASA have also had dealings with this company To compound the issue, no payment made as yet, so I have now had to threaten County Court action. As I am already in the business of debt recovery I am registered with MCOL so it is very straight… Read Full Review

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★☆☆☆☆

“Do not use these people”

Written on: 18/04/2016 by WelshMart (1 review written)

Long story... I sent two phone to them over a month ago as they gave the most competitive quotes. As soon as they recieved the phones the offers dropped due to damage and scratches to the screen, fortunately I had taken pictures of both phones working before sending and could prove this wasn't the case. They also didn't add the offered postage reimbursment.. I received an improved counter offer, again with no offer of my postage fees back, but I accepted anyway. Two weeks of no money and… Read Full Review

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★☆☆☆☆

“ONE STAR IS FAR TO HIGH FOR THIS COMPANY”

Written on: 18/04/2016 by 423Lockhart (1 review written)

DO NOT USE THIS COMPANY ....You will be very lucky if you ever get PAID for your Phone they will not answer Any CALLS on there website number you will almost certainly wait Months to ever see any Funds & will NEVER see you PHONE ever again PLEASE take a Lower OFFER but you will probably get PAID.....TERRIBLE COMPANY… Read Full Review

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★☆☆☆☆

“COMPANY ALSO TRADING AS - MOBILE PHONE FACTORY”

Written on: 15/04/2016 by Kaylieu343 (1 review written)

 i finally got to speak to someone with this number… Read Full Review

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★☆☆☆☆

“Have not received any money for my phone have reported...”

Written on: 07/04/2016 by montyoleboy (1 review written)

Have not received any money for my phone have reported them to the police they take your phone offer above price and do not pay anybody it's a trick do not use them… Read Full Review

Jw1905A's Response to montyoleboy's Review

Written on: 15/04/2016

Really don't understand how a business can operate with such bad customer service, will infant no customer service. I sent my phone 7 days ago with the intention of receiving my money within 48 hours. They contacted me and said I needed to take the icloud linked to my phone off, I did this and after numerous attempts of calling I finally spoken to a lady who said she submitted my phone to be checked again. 3 days later i'm still no closer to receiving my money. I have spent the last 2 days ringing the company with no answer or busy. it seems the business only has 1 telephone line..
it seems the company are also trading under Mobile Phone Factory after digging around - I finally got hold of a man who said the company was part of phone recyclers and checked the status of my order. I'M REALLY FUMING WITH THE LACK OF SERVICE WITH THIS COMPANY. I have now been told I should receive a email tonight.. probably wont happen.

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Montyoleboy's reply to Jw1905A's Comment

Written on: 18/04/2016

I phoned the police on line fraud dept after 57phone calls 50 emaile I received a payment on Fri after 3 weeks if I Had not phoned the police there would be no payment

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★☆☆☆☆

“I WILL NEVER USE THIS TIN POT COMPANY EVER...”

Written on: 06/04/2016 by btGlover484 (1 review written)

I organised to recycle a phone around Easter time and chose to post it to the company myself. My husband also arranged to recycle his phone through the company Due to ill health AND THE BANK HOLIDAYS We had been unable to post ithem straight away and got rather rude emails 3 DAYS after registering the recycling, so we BOTH ATTEMPTED to contact the company by phone. It took 3 HOURS TO GET THROUGH ON THE PHONE!!!!!!!!!!! Because I managed to get through first I gave the woman both order… Read Full Review

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★☆☆☆☆

“DO NOT USE UNDER ANY CIRCUMSTANCES”

Written on: 05/04/2016 by Arelij374 (1 review written)

I sent my phone off after receiving a competitive quote online. I packed the phone in its original box so it could not get damaged during transit. However, I have received an email from them saying the the phone has the following damage: Back Cover Colour Fade Deep Scratchs all over screen Dents all over body I can categorically state that the phone was in a like new condition having had a screen protector on it from day one and kept in a cover. There was absolutely NO damage or fading to the… Read Full Review

Montyoleboy's Comment

Written on: 12/04/2016

Phone the police action fraud on line these folks are known to them

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Wandarinn's Comment

Written on: 13/04/2016

I already have thank you :)

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★☆☆☆☆

“Going against Trading standards ”

Written on: 19/03/2016

To the Management. I'm not happy with the service that they have provide, it has been over 3 month since I sent my phone off this was back in jan and still have not received any payment for my phone , I have contacted trading standards in regards to this and they redeem my payment with in 48hrs as this is breaking the law of the trading standards rules. I will NOT be using your company again and will NOT be recommending your company to anyone else either. … Read Full Review

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★☆☆☆☆

“worst company I have ever dealt with”

Written on: 18/03/2016 by Piperoz465 (1 review written)

If anyone is thinking of selling their phone please do not use this company. I have never dealt with such a badly organsied/run company it took me a day and a half to get through on the phones, when they answer their reason for not answering is because they have so many phone lines and only one person answering. The manager is never there. The woman on the phones clearly doesn't care about anyone's situation and all she says is your money will be in the bank at 4.30. I have rang everyday for 2… Read Full Review

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★☆☆☆☆

“Dreadful Customer Service”

Written on: 17/03/2016 by IzayahDaniel (1 review written)

I sent 2 phones to this company that had been kept in protective cases from day 1. This company examines the phones and stated that there were large dents in the phones and deep scratches to the cover and screen. When I challenged this and threatened them with trading standards their offer increased but was still not what they had initially offered. I asked for the phones to be returned with a copy of the engineers report which was not done. They failed to return the phones and eventually gave… Read Full Review

Mrangriman's Comment

Written on: 18/03/2016

Completely agree with the review and this mirrors my experience --apart from one point !!! I am still waiting for payment some 10 weeks after the revised offer...apart from that 'MINOR' point, this review is a carbon copy of my experience!!!
I would not even give them 1 star!!!

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★☆☆☆☆

“I sent my Iphone to phone recyclers in February. I...”

Written on: 15/03/2016 by nataliewebb86 (1 review written)

I sent my Iphone to phone recyclers in February. I am still yet to receive any payment despite numerous emails chasing payment. The telephone number simply rings out. Taking into account the other reviews and my own experience, this company is effectively taking peoples property and they must be stopped. I consider they have escaped without consequence for so long as an individual phone is not worth a great deal of money… Read Full Review

Mrangriman's Response to nataliewebb86's Review

Written on: 18/03/2016

Completely agree with the review and this mirrors my experience --apart from one point !!! I am still waiting for payment some 10 weeks after the revised offer...apart from that 'MINOR' point, this review is a carbon copy of my experience!!!
I would not even give them 1 star!!!

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★☆☆☆☆

“Pathetic and fraudulent!”

Written on: 12/03/2016 by Julio1949 (1 review written)

I have reported this company, as others, I sent in a phone and have never received payment but have been promised this 3 times over the phone.... I encourage anyone else affected to report the incident using the online report found at actionfraud.police or phone the contact centre… Read Full Review

Mrangriman's Comment

Written on: 18/03/2016

Completely agree with the review and this mirrors my experience --apart from one point !!! I am still waiting for payment some 10 weeks after the revised offer...apart from that 'MINOR' point, this review is a carbon copy of my experience!!!
I would not even give them 1 star!!!

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