Phone Recyclers Reviews - phonerecyclers.co.uk

★★☆☆☆
1.9 / 5
85
26% of users recommend this
  • Value For Money

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Phone Recyclers - phonerecyclers.co.uk

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Latest Reviews

★☆☆☆☆

“Poor Service”

Written on: 27/07/2015 by 244Shields (1 review written)

Having sent two phones off to this company both were giving reasonable valuation online but both were then reported as damaged. I accepted the first price for one of the phones which was 12 pounds instead of 16 and i received that within a couple of days after contact although this was two weeks after i had sent the phone. My other phone which was originally quoted 70 and then offered 30 but have since agreed 60 pounds would be acceptable however, still no payment received. Have had numerous… Read Full Review

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★☆☆☆☆

“Do not use, they do not pay you”

Written on: 24/07/2015 by PaulChapman1 (1 review written)

i would be very wary of using this company, from my own experience, it's been awful. Quoted £110 for iPhone 5. Sent handset of after two days email from company offering lower amount than stated. Then after emails slightly raised offer up to £95.00 which I accepted. Since then 09/07/15 been waiting for payment. I've sent over five emails, no reply to one! So after getting no response I phoned Wednesday 22/07/15 to be promised payment that day. That their had been a hitch in the system, no… Read Full Review

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★☆☆☆☆

“Awful service, no payment yet”

Written on: 15/07/2015 by 57Cruz (1 review written)

Do not use! Very unclear pricing, and terrible service. Very quick to take your device, nearly 3 weeks in with no payment and phone number diverts to a switched of mobile phone. My advice take a lower price with a reliable well known company!… Read Full Review

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★☆☆☆☆

“Still not received payment”

Written on: 10/07/2015 by 210Smith (1 review written)

Initially I was happy with this company, I was able to print off postage labels for freepost to them. I received an email once they had received my phone but quoted over £12 less than advertised even though there was no damage or fault to the phone. I replied to query this and they then increased it to £67 after originally quoting £75. I reluctantly accepted this and replied to this effect, and I then received an email from them to say the money would be in my bank 'shortly'. This was 4 days… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 08/07/2015 by ybSpears44 (1 review written)

Don't be suckered in by their 'offer' price being higher than any other company. Obviously this is just to reel people in to sending their phone and then they can make an actual offer which is funnily enough considerably smaller. I was offered £15 for a phone which was in excellent condition and worked absolutely fine up until the day I sent it. When they received it they then offered £2. When I declined and asked them to return the handset they came back and offered a pound less! There was… Read Full Review

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★☆☆☆☆

“Don't use them ”

Written on: 04/07/2015 by Roger1937 (1 review written)

i sent my I phone and after chasing them received an e-mail saying the phone was locked on I cloud. They suggested ways of unlocking on the internet but they didn't work. I have sent them the username and password but they say it's not the correct one They want me to pay £15 up front for them to send the phone back but I told them I will collect it as I live near the address shown. They will not give me a date time or place to collect it from. They never answer the phone and take ages to… Read Full Review

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★☆☆☆☆

“Just use anyone else!”

Written on: 12/06/2015 by FrederickHolder (1 review written)

I wish I had seen these reviews before sending my phone to this bunch. Just as everyone else here has said before I sent my phone through with an initial offer of £75 but within a few days I got an email claiming the phone was covered in scratches (which it wasn't) for £63.75. Let the battle commence - I've emailed them back telling them to return the phone or honour the initial quote as we both know there is no damange to the phone. I wish I'd just used someone who was more reputable -… Read Full Review

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★★★☆☆

“Haggle and you'll probably get the original offer”

Written on: 30/05/2015

I was originally quoted £80 for 2 phones. As expected due to info from reviews- they sent an email reducing the price to £60 due to invisible marks and straches. I declined their offer and asked them to send back the phones. I then got an email offering 70 and I countered with 75 which they agreed to- so I only lost £5 from the original offer which I was fine with. Payment took around 4 days and I sent 2 emails chasing it. I got no answer on the phone. Basically if you're prepared to haggle… Read Full Review

Dblast's Comment

Written on: 05/06/2015

i sent my items of on the 27th of april i am still waiting for a final offer i have sent over 16 emails and phones over 54 times overall with rude people when they do answer that take ages to find your order then when they do find it tell you they will call you back but never do then sent call back request emails. they tried to say they hadent even recieved the items to begin with but i had a copy of a signed special delivery from the post ofice. they are 100% joker scamers and the company is the worst i have ever delt with. DO NOT SEND YOUR STUFF TO THEM USE ANOTHER COMPANY. NOTHING BUT INCOMPETANCE AND SHOCKING SERVICE.

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★☆☆☆☆

“Bordering on fraudulent ”

Written on: 30/05/2015

I would have given less than one star if I could have. Having sent my phone to them as they offered the best price via their track and send service I have had to repeatedly email and phone (not once ever getting an answer to my call!). Finally on threatening to report them for obtaining my phone through deception I received the same email as lots of other reviewers saying my phone was faulty and reducing the offer. My phone was three weeks old and has barely been used. I can say with 110%… Read Full Review

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★☆☆☆☆

“Awful! Simply Awful....do not use!”

Written on: 21/05/2015 by youngandy21 (1 review written)

I made the mistake of sending my pristine Galaxy S3 to phonerecyclers before reading other reviews....and all other reviews were spot on. I was waiting for the email from them to state that there was damage and, as expected, there it was. There wasn't a mark on my phone, yet they said that there were "scratches all over the screen, a dent to the top and a dent to the bottom"....which there wasn't. They then proceeded to reduce my offer by £20. With the fear/expectation that if I rejected their… Read Full Review

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★★★★☆

“highest price offered though the bank transfer was a...”

Written on: 20/05/2015 by ys.gzl79 (1 review written)

highest price offered though the bank transfer was a bit late but all was OK… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 24/04/2015 by MissouriMarten (1 review written)

I used a comparison site to find the best price for my used phone. Mobile Phone Recyclers offer was a good 10% better than anyone else's, so I decided to go with them. I sent the phone and within a couple of days, received an email, revising their offer downwards from £45 to £38.25, claiming that there were "Screen scratch all over screen" and "Back cover scratches". This was complete nonsense as my phone was in pristine condition - I'm very particular about the way I look after things. I… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH WITH A BARGE POLE!”

Written on: 21/04/2015 by ItzelFitch121 (1 review written)

Terrible terrible service. Do not use this company. They offered the best price but after 2 months and a good ten phone calls later i am still awaiting payment. The whole company is shoddy. Do not touch with a barge pole. I don't believe any of the good reviews amd can only think the company have posted them, themselves! Also strange how you cannot leave a review directly on their website, you have to email your review - of course they will then only show the "good" reviews (which are unlikely… Read Full Review

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★☆☆☆☆

“Do not trust this company, stupidly I did not read the...”

Written on: 18/04/2015 by McNultyip207 (1 review written)

Do not trust this company, stupidly I did not read the reviews and sent them my iphone 5 which was quoted as £115. Was offered £82 because of cosmetic damage they state was there even though I know there was not. I refused, they increased offer to £92 which I begrudgingly accepted. was promised payment today, no payment, no communication. Have tried ringing, permanently engaged or just ringing constantly. Have emailed, as yet no response. Will be reporting to police and trading standards… Read Full Review

Cheekylisa's Comment

Written on: 10/06/2015

I'm going through the this too x

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Lawyergirl66's Comment

Written on: 17/06/2015

Me too. Numerous emails sent. No reply. No reply on the phone either. I will give them a further 24 hours and then will be reporting to Trading Standards!

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★★★★☆

“was good”

Written on: 20/03/2015 by zcrw65 (1 review written)

Their service was good althought they need to improve their customer service is all… Read Full Review

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★☆☆☆☆

“Do Not Use This Company!”

Written on: 16/03/2015 by Lyonsn209 (1 review written)

Like so many of the reviewers, I have found this company to be inefficient, utterly dishonest, Do not believe the initial price you are offered for your phone, my phone was in perfect condition yet I received an email claiming that the screen was covered in scratches, and offering a price 40% less than originally offered. Avoid using this company at all costs!… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 08/03/2015 by daviegb (3 reviews written)

I was offered £72 initially, reduced to £53 once the phone was received. The phone had been protected by a cover since new, so don't see how there could be any damage. I chose to accept their offer, rather than request the phone back - over a week later (& 4 chasing emails, none of which have received a reply) & I'm still waiting for payment. DO NOT USE THIS COMPANY!… Read Full Review

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★☆☆☆☆

“They had my phone for 1month, kept on delaying the...”

Written on: 06/03/2015 by Sunshinetoday (1 review written)

They had my phone for 1month, kept on delaying the payment!… Read Full Review

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★☆☆☆☆

“worst experience ever”

Written on: 25/02/2015 by oeCraig34 (1 review written)

It all seemed too good to be true a good price, 48hour payment guaranteed, prepaid recorded delivery service. You can't ask for more. The quoted price was reduced by 30+% the reasons given might have applied to new phones but to used ones they are really pushing the limit. On a 3 week old phone the price was reduced by £6. On a multiple phone order we lost £12 from the quoted prices. Dont' bother complaining I've written several e mails in strong terms looking for some response, some… Read Full Review

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★★★★★

“Good to Go....”

Written on: 23/02/2015 by zb-tr (1 review written)

Sent in my phones via their free delivery option and Phone Recyclers processed my payment through bank transfer within 3 days as advised by them… Read Full Review

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