Phone Recyclers Reviews - phonerecyclers.co.uk

★★☆☆☆
1.8 / 5
96
25% of users recommend this
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Latest Reviews

★☆☆☆☆

“Wouldn't recommend to an Enemy”

Written on: 27/08/2015 by RayanRogers (1 review written)

They offered the best price online, but on receipt of the phone emailed a much lesser offer saying the phone was damaged, which it was not. I accepted their lower offer but have not received any payment at all. DO NOT USE… Read Full Review

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★☆☆☆☆

“STAY CLEAR!!!”

Written on: 26/08/2015

I would keep stay away from this sham company if I was you! They get you phone, give you under value but most of all they don't pay you. Money in your bank in 48 hrs a lot of bo***ks. Terrible customer service. Line always busy. YOU are lucky if you get through. When you get through, you get advised that ''you will be paid tomorrow 4 o'clock is that ok?'' by the persons name and shame ''ZEN'' or ''ASIF''. I contacted Citizen Advice bureau to recover my money. Awaiting answer. All I am saying… Read Full Review

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★☆☆☆☆

“Worst ever ”

Written on: 26/08/2015 by Deborahh355 (1 review written)

Terrible company they try cut you down on price then u never receive cheque am off to lawyer take this company the full way how dare they try and mug ppl off… Read Full Review

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★★★★★

“A very good service”

Written on: 23/08/2015 by Addysons42 (1 review written)

I found the process very smooth and would certainly recommend it to others as well as using again… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 18/08/2015 by craigbruce (1 review written)

My daughter 'sold' her phone to them. They took her phone; offered a lower price; sent a 'payment confirmation' e-mail and NEVER PAID HER ANY MONEY. I've phoned them 100 times - never any reply. PLEASE DO NOT SEND YOUR PHONE TO THEM - YOU WILL NOT GET PAID… Read Full Review

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★☆☆☆☆

“No Payment”

Written on: 18/08/2015 by awThompson408 (1 review written)

Looked online to recycle my mobile - as previous reviews state tried to say there was scratches etc but decided to not dispute etc and agreed by email to accept offer in which they sent me an email to say the confirmed my acceptance and would be transferring the money. One week on no money I emailed them again of which I did receive an email sayding money would be transferred today and as soon as possible. This has not happened - I have asked for my mobile back - no answers, cant speak to… Read Full Review

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★☆☆☆☆

“Rip off Merchants ”

Written on: 16/08/2015 by Lawrence296 (1 review written)

This company are nothing but rip off merchants. Sent them my iphone and they then offered far under the agreed amount, saying the phone was scratched. The phone was unmarked and had only ever been used with a cover. When asked where the scratchs were they said maybe the engineers had got the phone mixed up and offered another lower price. I had to accept this price as i was sure if i asked them to return the phone they would return me someone elses damaged phone. I wouldn't advise anyone to… Read Full Review

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★★★★☆

“Good Service”

Written on: 15/08/2015 by Aniyahy1964 (1 review written)

Good service, fast payment once receipt of goods was confirmed… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 14/08/2015

They take your phone and don't pay! Customer service is a joke, they never respond.... I didn't receive my money and my phone is gone, terrible experience! I reported them to the authorities and I can only recommend to avoid this company!… Read Full Review

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★☆☆☆☆

“Don't even think about sending your phone to them”

Written on: 14/08/2015 by helenjpountney (2 reviews written)

Where do I start DO NOT SEND your phone to this company it rips people off it keeps your phone and does not pay they have stolen my phone and after reading the reviews it looks like that's exactly what they do why there allowed on comparison web site is a massive worry as it appears they are totally illegal and need investigating I will be taking it further and won't rest until they are exposed !!!!! Again DO NOT USE… Read Full Review

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★☆☆☆☆

“do not use.”

Written on: 07/08/2015 by Robles23 (1 review written)

they are trading as a company you agree a price after the initial price you receive an email confirming that price saying the total will be paid into the bank account but no payment,after numerous phone calls and emails i am writing this review i know i will not see my £68 or phone now so keep well clear of this bunch they need to be closed down iam going to report this lot… Read Full Review

Helenjpountney's Comment

Written on: 14/08/2015

I totally agree this company is well dodgy and I am sure it breaks every trading law how can the comparison sites allow them to advertise on there site? I am trying to investigate how to take this further as people really do need to know that they look like a normal company but they will take your phone and not pay

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★☆☆☆☆

“Poor Service”

Written on: 27/07/2015 by 244Shields (1 review written)

Having sent two phones off to this company both were giving reasonable valuation online but both were then reported as damaged. I accepted the first price for one of the phones which was 12 pounds instead of 16 and i received that within a couple of days after contact although this was two weeks after i had sent the phone. My other phone which was originally quoted 70 and then offered 30 but have since agreed 60 pounds would be acceptable however, still no payment received. Have had numerous… Read Full Review

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★☆☆☆☆

“Do not use, they do not pay you”

Written on: 24/07/2015 by PaulChapman1 (1 review written)

i would be very wary of using this company, from my own experience, it's been awful. Quoted £110 for iPhone 5. Sent handset of after two days email from company offering lower amount than stated. Then after emails slightly raised offer up to £95.00 which I accepted. Since then 09/07/15 been waiting for payment. I've sent over five emails, no reply to one! So after getting no response I phoned Wednesday 22/07/15 to be promised payment that day. That their had been a hitch in the system, no… Read Full Review

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★☆☆☆☆

“Awful service, no payment yet”

Written on: 15/07/2015 by 57Cruz (1 review written)

Do not use! Very unclear pricing, and terrible service. Very quick to take your device, nearly 3 weeks in with no payment and phone number diverts to a switched of mobile phone. My advice take a lower price with a reliable well known company!… Read Full Review

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★☆☆☆☆

“Still not received payment”

Written on: 10/07/2015 by 210Smith (1 review written)

Initially I was happy with this company, I was able to print off postage labels for freepost to them. I received an email once they had received my phone but quoted over £12 less than advertised even though there was no damage or fault to the phone. I replied to query this and they then increased it to £67 after originally quoting £75. I reluctantly accepted this and replied to this effect, and I then received an email from them to say the money would be in my bank 'shortly'. This was 4 days… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 08/07/2015 by ybSpears44 (1 review written)

Don't be suckered in by their 'offer' price being higher than any other company. Obviously this is just to reel people in to sending their phone and then they can make an actual offer which is funnily enough considerably smaller. I was offered £15 for a phone which was in excellent condition and worked absolutely fine up until the day I sent it. When they received it they then offered £2. When I declined and asked them to return the handset they came back and offered a pound less! There was… Read Full Review

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★☆☆☆☆

“Don't use them ”

Written on: 04/07/2015 by Roger1937 (1 review written)

i sent my I phone and after chasing them received an e-mail saying the phone was locked on I cloud. They suggested ways of unlocking on the internet but they didn't work. I have sent them the username and password but they say it's not the correct one They want me to pay £15 up front for them to send the phone back but I told them I will collect it as I live near the address shown. They will not give me a date time or place to collect it from. They never answer the phone and take ages to… Read Full Review

Helenjpountney's Response to Roger1937's Review

Written on: 14/08/2015

I wish I would of read the reviews too but I didn't think not legal company's were allowed on comparison sites anyway I have a mobile number for them I got by mistake I think as the company phoned me before I sent my phone off to them saying I had requested a posting label etc and did I still want to recycle my phone so I am glad I kept the number as they do don't answer the phone number on the web site or any emails.

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★☆☆☆☆

“Just use anyone else!”

Written on: 12/06/2015 by FrederickHolder (1 review written)

I wish I had seen these reviews before sending my phone to this bunch. Just as everyone else here has said before I sent my phone through with an initial offer of £75 but within a few days I got an email claiming the phone was covered in scratches (which it wasn't) for £63.75. Let the battle commence - I've emailed them back telling them to return the phone or honour the initial quote as we both know there is no damange to the phone. I wish I'd just used someone who was more reputable -… Read Full Review

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★★★☆☆

“Haggle and you'll probably get the original offer”

Written on: 30/05/2015

I was originally quoted £80 for 2 phones. As expected due to info from reviews- they sent an email reducing the price to £60 due to invisible marks and straches. I declined their offer and asked them to send back the phones. I then got an email offering 70 and I countered with 75 which they agreed to- so I only lost £5 from the original offer which I was fine with. Payment took around 4 days and I sent 2 emails chasing it. I got no answer on the phone. Basically if you're prepared to haggle… Read Full Review

Dblast's Comment

Written on: 05/06/2015

i sent my items of on the 27th of april i am still waiting for a final offer i have sent over 16 emails and phones over 54 times overall with rude people when they do answer that take ages to find your order then when they do find it tell you they will call you back but never do then sent call back request emails. they tried to say they hadent even recieved the items to begin with but i had a copy of a signed special delivery from the post ofice. they are 100% joker scamers and the company is the worst i have ever delt with. DO NOT SEND YOUR STUFF TO THEM USE ANOTHER COMPANY. NOTHING BUT INCOMPETANCE AND SHOCKING SERVICE.

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★☆☆☆☆

“Bordering on fraudulent ”

Written on: 30/05/2015

I would have given less than one star if I could have. Having sent my phone to them as they offered the best price via their track and send service I have had to repeatedly email and phone (not once ever getting an answer to my call!). Finally on threatening to report them for obtaining my phone through deception I received the same email as lots of other reviewers saying my phone was faulty and reducing the offer. My phone was three weeks old and has barely been used. I can say with 110%… Read Full Review

Helenjpountney's Comment

Written on: 14/08/2015

Lol I would of given less than one star too.

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