Phone Recyclers Reviews - phonerecyclers.co.uk

★★☆☆☆
2.0 / 5
78
28% of users recommend this
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Phone Recyclers - phonerecyclers.co.uk

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Latest Reviews

★★★☆☆

“Haggle and you'll probably get the original offer”

Written on: 30/05/2015

I was originally quoted £80 for 2 phones. As expected due to info from reviews- they sent an email reducing the price to £60 due to invisible marks and straches. I declined their offer and asked them to send back the phones. I then got an email offering 70 and I countered with 75 which they agreed to- so I only lost £5 from the original offer which I was fine with. Payment took around 4 days and I sent 2 emails chasing it. I got no answer on the phone. Basically if you're prepared to haggle… Read Full Review

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★☆☆☆☆

“Bordering on fraudulent ”

Written on: 30/05/2015

I would have given less than one star if I could have. Having sent my phone to them as they offered the best price via their track and send service I have had to repeatedly email and phone (not once ever getting an answer to my call!). Finally on threatening to report them for obtaining my phone through deception I received the same email as lots of other reviewers saying my phone was faulty and reducing the offer. My phone was three weeks old and has barely been used. I can say with 110%… Read Full Review

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★☆☆☆☆

“Awful! Simply Awful....do not use!”

Written on: 21/05/2015 by youngandy21 (1 review written)

I made the mistake of sending my pristine Galaxy S3 to phonerecyclers before reading other reviews....and all other reviews were spot on. I was waiting for the email from them to state that there was damage and, as expected, there it was. There wasn't a mark on my phone, yet they said that there were "scratches all over the screen, a dent to the top and a dent to the bottom"....which there wasn't. They then proceeded to reduce my offer by £20. With the fear/expectation that if I rejected their… Read Full Review

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★★★★☆

“highest price offered though the bank transfer was a...”

Written on: 20/05/2015 by ys.gzl79 (1 review written)

highest price offered though the bank transfer was a bit late but all was OK… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 24/04/2015 by MissouriMarten (1 review written)

I used a comparison site to find the best price for my used phone. Mobile Phone Recyclers offer was a good 10% better than anyone else's, so I decided to go with them. I sent the phone and within a couple of days, received an email, revising their offer downwards from £45 to £38.25, claiming that there were "Screen scratch all over screen" and "Back cover scratches". This was complete nonsense as my phone was in pristine condition - I'm very particular about the way I look after things. I… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH WITH A BARGE POLE!”

Written on: 21/04/2015 by ItzelFitch121 (1 review written)

Terrible terrible service. Do not use this company. They offered the best price but after 2 months and a good ten phone calls later i am still awaiting payment. The whole company is shoddy. Do not touch with a barge pole. I don't believe any of the good reviews amd can only think the company have posted them, themselves! Also strange how you cannot leave a review directly on their website, you have to email your review - of course they will then only show the "good" reviews (which are unlikely… Read Full Review

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★☆☆☆☆

“Do not trust this company, stupidly I did not read the...”

Written on: 18/04/2015 by McNultyip207 (1 review written)

Do not trust this company, stupidly I did not read the reviews and sent them my iphone 5 which was quoted as £115. Was offered £82 because of cosmetic damage they state was there even though I know there was not. I refused, they increased offer to £92 which I begrudgingly accepted. was promised payment today, no payment, no communication. Have tried ringing, permanently engaged or just ringing constantly. Have emailed, as yet no response. Will be reporting to police and trading standards… Read Full Review

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★★★★☆

“was good”

Written on: 20/03/2015 by zcrw65 (1 review written)

Their service was good althought they need to improve their customer service is all… Read Full Review

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★☆☆☆☆

“Do Not Use This Company!”

Written on: 16/03/2015 by Lyonsn209 (1 review written)

Like so many of the reviewers, I have found this company to be inefficient, utterly dishonest, Do not believe the initial price you are offered for your phone, my phone was in perfect condition yet I received an email claiming that the screen was covered in scratches, and offering a price 40% less than originally offered. Avoid using this company at all costs!… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 08/03/2015 by daviegb (3 reviews written)

I was offered £72 initially, reduced to £53 once the phone was received. The phone had been protected by a cover since new, so don't see how there could be any damage. I chose to accept their offer, rather than request the phone back - over a week later (& 4 chasing emails, none of which have received a reply) & I'm still waiting for payment. DO NOT USE THIS COMPANY!… Read Full Review

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★☆☆☆☆

“They had my phone for 1month, kept on delaying the...”

Written on: 06/03/2015 by Sunshinetoday (1 review written)

They had my phone for 1month, kept on delaying the payment!… Read Full Review

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★☆☆☆☆

“worst experience ever”

Written on: 25/02/2015 by oeCraig34 (1 review written)

It all seemed too good to be true a good price, 48hour payment guaranteed, prepaid recorded delivery service. You can't ask for more. The quoted price was reduced by 30+% the reasons given might have applied to new phones but to used ones they are really pushing the limit. On a 3 week old phone the price was reduced by £6. On a multiple phone order we lost £12 from the quoted prices. Dont' bother complaining I've written several e mails in strong terms looking for some response, some… Read Full Review

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★★★★★

“Good to Go....”

Written on: 23/02/2015 by zb-tr (1 review written)

Sent in my phones via their free delivery option and Phone Recyclers processed my payment through bank transfer within 3 days as advised by them… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID ”

Written on: 20/02/2015 by Reeceb2008 (1 review written)

I sent my phone which I know arrived on Jan 30th 2015. But when I rang 4 days later they said it had only just arrived. Waited 48hrs no payment received. I rang again the said they got in correct bank details. So I confirmed my details. Another 3 days later still no payment. Rang again they said my phone is still be analysed so no decision made yet on final a mouth for payment. I since then have received 4 emails giving 4 different values to pay. £40 then £30 then £26 now last email… Read Full Review

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★★★★★

“ Recommended!”

Written on: 17/02/2015 by linker86 (1 review written)

Will be recommending them to everyone. The whole process was a hassle free process from placing an order on their website to receiving the money in my bank account within less than 72 hours… Read Full Review

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★☆☆☆☆

“Avoid at all costs.”

Written on: 16/02/2015

I have at last received money for my phone after numerous phone calls & emails. I was offered less than first promised as my phone did reach the T&C's which were not on the website anyway! I sent a registered letter to the firm having reported them to the Trading Standards who were extremely helpful. Foolishly I did not read any reviews before I sent my phone. Be warned this company is sham… Read Full Review

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★★★★☆

“very good service”

Written on: 11/02/2015 by jr422 (1 review written)

happy to use them. paid a good value for my phones and paid within a week. would be happy to use again… Read Full Review

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★☆☆☆☆

“still waiting ”

Written on: 10/02/2015

Sent my phone to them on 31/12/14....am still waiting for my money When I ring noone answers and noone replies to emails either... Will be involving trading standards as this is theft… Read Full Review

Shirley2003's Comment

Written on: 10/02/2015

same here, i sent them my phone on the 19th January, and after testing and everything, they sent me an email of confirmation on the 27th January and i am still waiting on the payment. need to take the is further as they are not picking up their phone or replying to my numerous number of emails.

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★☆☆☆☆

“Theives ”

Written on: 06/02/2015 by Katiejayne1 (1 review written)

I sent my iPhone 4s 16gb after being quoted £65, I recieved an email nearly a week after they recieved it stating because of had some minor scratches they would only Payne a revised amount of £48.75. I didn't want the hassle of having to get my phone back so agreed to the revised price. They state on their website that you will get the money via your choice of payment ( I chose bank transfer) within 48 hrs, and again on the confirmation email after I accepted the offer that the money would be… Read Full Review

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★☆☆☆☆

“waste of space!”

Written on: 04/02/2015 by lynnyw21 (1 review written)

Sent off two phones, that were in good condition, just the usual very tiny marks from the usual wear and tear you would expect from something 2 years old. Original offer for both £84, but emailed back offering £63 saying they were scratched and dented. Definately were not like that! Accepted offer reluctantly expecting money in the bank within the 48 hours they specified. Nearly two weeks went by and still no money so I tried ringing them, but just kept ringing, no answer. I tried on several… Read Full Review

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