Phone Recyclers Reviews - phonerecyclers.co.uk

★★★☆☆
2.7 / 5
47% of users recommend this
  • Value For Money

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Phone Recyclers - phonerecyclers.co.uk

Latest Reviews

★★★★★

“honest & trustworthy”

Written on: 15/04/2014 by lyYork50 (1 review written)

I sent in my iPhone 4 16GB thinking it is 8GB. When they received it they processed it as 16gb and let me know of it via email. They did reduce the price by 10% because of a few scrathces which I accepted as I was receiving more than the price quoted earlier due to my phone being 16gb. After I confirmed it and checked my bank account after 3 days the funds were there. Really great service I would recommend them. Turstworthy and honest… Read Full Review

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★☆☆☆☆

“I wish I had read the reviews first.......”

Written on: 14/04/2014 by Annej61 (1 review written)

After over a week of not hearing from them I called to be told my phone hadn't arrived even though it was tracked. When I told them it had been delivered by Royal Mail it suddenly appeared! They devalued it stating that it had multiple scratches when in fact it had a protective covering. They offered to send it back but I was concerned it wouldn't arrive so I said I would go ahead with the order. When the money didn't go into my account, (they state within 48 hours), I called them. They… Read Full Review

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★★★★★

“fantabulous”

Written on: 12/04/2014

Fantastic service. really easy to use. got the payment within 72 hours… Read Full Review

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★★★★★

“quickly processed”

Written on: 11/04/2014 by CharleeScott (1 review written)

Excellent and quick service from placing the order to receiving the funds. Next time using them would prefer bacs rather than check which took more than a week to arrive… Read Full Review

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★★★★★

“good experience”

Written on: 08/04/2014

I have had a great experience selling my new iPhones to phonerecyclers. Communication with their team was strong and I got notified via email on every step so I did not need to contact them again and again. Also got payment very swiftly within 5 days received the Cheque. Will use them again no doubt… Read Full Review

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★★★★☆

“recommended”

Written on: 03/04/2014

I will recommend this company because of the monies & service I received from these guys… Read Full Review

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★★★★☆

“overall a good service”

Written on: 01/04/2014 by j.bran32 (1 review written)

got the payment a week late when the promised time was 48 hrs. Price & communication was good. overall a good service in the end… Read Full Review

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★★★★★

“best offer for old phone”

Written on: 27/03/2014 by jbdy57 (1 review written)

Phone Recyclers.co.uk offered me quite a high price for my old nokia phone for which I believe no other recycler did. Service was a bit slow but in the end I got £5 for my phone which is what matters most to me… Read Full Review

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★★★★★

“Not Bad Afterall”

Written on: 27/03/2014 by Moore70 (1 review written)

Got paid within 3 days. Although the cheque was sent 2nd class. They should start seding them by 1st class service… Read Full Review

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★☆☆☆☆

“After choosing free tracked postage, I wasn't supplied...”

Written on: 14/03/2014 by lizzibeef (1 review written)

After choosing free tracked postage, I wasn't supplied with the label to do so. So I sent my handset in costing £3. When my phone arrived it was devalued. I email the company stating I wanted both my phone and £3 back. A week passed and no phone or reply. So I phoned them to get an extremely rude man. He told me he wouldn't cover the postage costs as it was 'my own stupid fault for not ringing before I sent the phone' asking for a manager I was put on hold. 10 minutes later no manager but an… Read Full Review

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★★☆☆☆

“Not good”

Written on: 11/03/2014 by Chapman208 (1 review written)

Like everyone else still waiting for payment tried ringing no chance inbox full !!!! What's that about. Wish I had read these reviews first would never have used them… Read Full Review

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★☆☆☆☆

“Rip-Off Merchants”

Written on: 27/02/2014

My wife and I sent our old phones, a Samsung S2 and HTC Desire, after given fairly good offers for them from phonerecyclers. Within 24 hours phonerecyclers had received the phones and devalued them both from their original offers. According to them the Samsung S2 had multiple scratches on the front and rear, however according to the shop in which the phone was upgraded it was in "immaculate condition" as it was hardly out of its protective sock. Shock, horror the same excuse came back for the… Read Full Review

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★★★☆☆

“slow & needed lots of reminding but got there in the end”

Written on: 24/02/2014

They would accept phones that no other companys would take so we used them despite poor reviews. It took a long time to get a response after sending the phones, then the payment was slow but a cheque did arrive in the end. I kept ringing and emailing them to remind them. … Read Full Review

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★☆☆☆☆

“AVOID PHONE RECYCLERS”

Written on: 23/02/2014

First they tried to claim they haven't received the package, even though Royal Mail was showing a signature. There is a £2 cost to verify a signature with RM so I didn't want to go down that path. Few days later they found the phones I sent, and tried to devalue them saying they were scratched (what did they expect for 15 yrs phones, pristine condition)? Called them once after which my calls stopped being answered. Another two weeks of waiting and daily resending of email asking where… Read Full Review

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★☆☆☆☆

“Same experience as other reviewers. Devalued phones,...”

Written on: 19/02/2014

Same experience as other reviewers. Devalued phones, then didn't pay. Still waiting. :(… Read Full Review

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★☆☆☆☆

“DONT SEND ! ! ! ”

Written on: 08/02/2014

sent phone for agreed price and they devalued the phone when received ! 6 weeks still waiting for payment ! I think these guys should have a visit from trading standards , watch dog and rogue traders !… Read Full Review

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★☆☆☆☆

“Still waiting for payment”

Written on: 05/02/2014 by Graagy (1 review written)

Sent my phone received confirmation they have it. They devalued it even though it was in good condition! No money received in my account. Sent two emails and ring. Will give them 24hrs then I will flag up to Trading Standards… Read Full Review

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★☆☆☆☆

“Don't even think about using this company”

Written on: 14/01/2014 by IL75 (1 review written)

They will use every excuse to devalue your phone, so don't for one minute think that the value quoted on the website will in any way reflect what you will be paid (or not). I accepted an offer on 19th December 2013 on some phones I'd sent, and as of 14th January 2014 am still waiting for payment, even though they state it would be issued within 48 hours. My advice would be to read reviews and recycle your phone(s) with a reputable company even if the offer is lower, as you're not going to get… Read Full Review

Tlear's Response to IL75's Review

Written on: 25/01/2014

I posted my Blackberry Bold 9900 to phonerecyclers.co.uk on Thursday 16th Jan 14 by special delivery, I had an email from them on the Saturday saying they had received my phone but that they were going to offer me £45 instead of the £60 I was expecting due to scratches and dents, I replied to the email an hour later saying I would accept the revised amount. They emailed back saying my order had been processed and that I would receive payment shortly. I am still waiting... I've emailed them 3 times since and called 3 times, every time I call I get the same foreign guy answering who I can barely understand. The first time I called he said I would receive payment by Friday (yesterday), when the money wasn't in my account that morning I called again, he told me that Friday hadn't finished yet, indicating it would go in later that day, by 3pm I was getting worried I had been scammed so I called back again and he told me he was 101% certain I would receive my payment by the end of the day, needless to say I am still waiting, I emailed them last night and will call again on Monday. It cost me £10 to send the phone (printing off the label, jiffy bag, bubble wrap and special delivery postage), I only used this company instead of a more reputable company like mazuma because they were offering me twice what mazuma were offering me, but now even if I do get my money I'm only going to be £5 better off than if I'd used Mazuma and wouldn't have had all the hassle of chasing up my money either. This has taught me a valuable lesson! If it seems too good to be true then it probably is!

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★☆☆☆☆

“Still awaiting monies from 2 phones sent 3 weeks ago,...”

Written on: 11/01/2014 by OutOfPocket44 (1 review written)

Still awaiting monies from 2 phones sent 3 weeks ago, and postal tracking says was picked up 2 weeks ago. Have phoned advertised number, only to be diverted to another landline with a full inbox. This indicates it is not just me who has questions! Now £74 out of pocket… Read Full Review

Il75's Response to OutOfPocket44's Review

Written on: 14/01/2014

You are definitely not the only one, 4 weeks after receiving confirmation of amount they were sending I'm still waiting. Plus they use every excuse to devalue your phone.

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