Phone Recyclers - phonerecyclers.co.uk Review

★★☆☆☆
2.2 / 5
34% of users recommend this
  • Value For Money

lizzibeef's review of Phone Recyclers - phonerecyclers.co.uk

★☆☆☆☆

“After choosing free tracked postage, I wasn't supplied...”

Written on: 14/03/2014 by lizzibeef (1 review written)

After choosing free tracked postage, I wasn't supplied with the label to do so. So I sent my handset in costing £3. When my phone arrived it was devalued. I email the company stating I wanted both my phone and £3 back. A week passed and no phone or reply.
So I phoned them to get an extremely rude man. He told me he wouldn't cover the postage costs as it was 'my own stupid fault for not ringing before I sent the phone' asking for a manager I was put on hold. 10 minutes later no manager but an explanation about my handset.
I told him although he's upped the price by £2 I still wasn't happy and wanted it back,only to be told my handset had been misplaced. I am fuming. I told him if my phone isn't in my hands on Monday morning, I will be informing the police of theft, ringing trading standards and if needs be taking the company to small claims court.
I am so stupid for not seeing this before. Disgusting customer service. Stay away at all costs.

Joshears's Response to lizzibeef's Review

Written on: 02/05/2014

I think the good reviews on here must have been written by Phone recyclers themselves. When you have a bad experience you sure as heck want to tell other people about it to warn them but who goes out of there way to find a review site just to say how good it was if what you got was what you were expecting in the first place?

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