O2 Recycle - www.o2recycle.co.uk – Questions & Answers

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Asked by koppercraze on 7th December 2014 Report this content
On Tuesday I bought a new tablet in the O2 shop in Edgware. I gave my old tablet into the shop to be recycled. The sales rep told me that I would receive a text confirming offer and if okay, then the money would be deposited into my account. I was also assured that I would have the money by Friday or Monday. It is now 5 days later and I haven't even received a message saying it's been received. I went into the shop and they seemed clueless as to how to resolve the problem. I am concerned I may not ever get my money. Any suggestions?

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Answers (1)
Report this content solid_snake Written on: 08/12/2014
Did you get a receipt with an order number on it from the store? You should try calling O2 Recycle, they should be the ones dealing with it. It could be a case that the store haven't posted your tablet to the recycling centre, it took them several days to post mine.
Asked by goregan on 3rd December 2014 Report this content
So myself and a friend both decided to use O2 recycle. Her phone was valued at £150; my phones at a combo of £320. Both were packaged according to instructions, and sent via Royal Mail tracked system. 1 month later, two separate postings failed to arrive in O2's Falkirk centre. O2 won't accept responsibility. Royal Mail confirmed it has lost both tracked parcels and sends a compensation cheque for £50 both posting failures. So someone in Royal Mail is £470 richer in phones and Royal Mail only had to fork out £100. As a consumer, we are told that as far as it can go. Interestingly, the Post Office said no additional insurance or service upgrade was necessary at the time of posting. Is this commonplace? Has anyone else suffered? Why isn't this risk made clear by O2? To lose two O2 recycle packages from the same Post Office seems suspect to us. Advice anyone? Thank you.

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Answers (4)
Report this content imcpu2 Written on: 05/12/2014
Why should O2 be responsible? To be fair, I would have taken the phones into an O2 shop and done the exchange there. Sending stuff by post carries no guarantee and if it's valuable you should register the package and put a value on it. That way you stand half a chance of getting back the registered cost. I would definitely go to the police and ask them to investigate the post office - but I would not hold my breath on that one.
Report this content Kuki23 Written on: 05/12/2014
Similar thing happened to me. Earlier this year I sent my phone to O2 recycle and after not receiving anything I got in touch with them and at first they had said they have received it and it was awaiting processing and then when I still had not heard anything I chased it again... Always by email so I had the proof of the conversation. The second time I contacted them they said it hadn't been received, I forwarded the email to them which previously said they had received it and included the order number and they said it must be a mistake. I spent over a week arguing my case and spoke on the phone to someone in O2 recycle who were no help at all. They said it must be Royal Mail's fault and according to Royal Mail it was delivered to the sorting office and that's all that recorded delivery guarantees, they could not guarantee it had been delivered to O2 recycle. Whether it''s O2 Recycle's fault or the post office's fault there's something not right, I only wish I had read the reviews before using them as many people complained about them. In the past I have always used Mazuma and had no problems, I decided to give O2 Recycle a try, big mistake! I'll never use them again! Next time I advise Mazuma.
Report this content Pagan8 Written on: 06/12/2014
I used O2 recycle but I just admit I went to the store and it was their responsibility so I didn't have a problem. There is a complaints procedure but I don't know how that works I'm afraid.
Report this content goregan Written on: 06/12/2014
Thank you for your feedback. Lesson learned - don't use O2's preprinted mailing labels, and ensure it is sent recorded / signed for delivery. O2 takes no responsibility until the phone(s) is delivered to them. That they offer a free mailing service (under an agreement between it and Royal Mail), is meaningless. Royal Mail only provide £50 compensation on this standard tracking service and it cannot be upgraded to a special delivery service (or so the Post Office told us). It is up to the sender to ignore the free service and package using own labels / Special Delivery. I expect we're not the first to suffer "lost" phones, the police were happy to take a statement, the IMEI numbers and will investigate if there are further reports of loss from this particular post office.
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Asked by Ozzysbat on 15th September 2014 Report this content
I'm planning on upgrading to iPhone 6 plus on refresh, £48 month, but I know there is a 6-7 week wait for it to arrive, I'm thinking of using O2 recycle to get rid of my iPhone 5 32gb and getting the value credited to my O2 account which at the moment is £168. My question is how would this credit work on my account i.e. would £7 a month be taken off my account over the 24 months new contract or would the full £168 be taken off price of phone or the tariff straight away?

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Answers (6)
Report this content Pagan8 Written on: 16/09/2014
As far as I am aware the. Credit for the phone would be put into your bank account I am unaware if you an put it on as a credit. I would doubt it as even non O2 customers can use the service
Report this content pope43 Written on: 16/09/2014
What ever you owe on the new phone ie £49:95 for new upgrade and any thing else you buy in the shop like screen protector car charger will be deducted from the amount you get for your old phone. The rest goes into your bank account for you to use however you like.
Report this content biggles1989 Written on: 16/09/2014
They only offer a cash payment for the phone as I asked if I could out the value onto my bill like you are asking and they said no, sorry
Report this content christypink Written on: 16/09/2014
Yes I was offered it against my account. I am guessing that your monthly bills ( tariff and phone charge) would be deducted each month until all the credit was used up then they would direct debit you as usual. That's how it's worked for me before when I have been given a credit.
Report this content MarkSlater42 Written on: 16/09/2014
I had a terrible experience with the O2 Recycle service. The phone I sent them was in near mint condition, but they drastically reduced the amount they promised to pay due to 'wear and tear' (I could have asked for them to return my phone, but would have incurred extortionate return postage and handling costs). I later read up on other peoples experiences and found the reducion in what they will pay after sending off perfectly good phones to be standard procedure with O2 Recycle, and I came out of the experience feeling totally ripped off. Oh, and to top it all off, they took an age to pay up. If I were you, I'd look to trade my phone in with one of the other alternative phone recycling companies. I've used Mazuma once and they paid the full amount promised, and within a day of receiving the phone.
Report this content Pagan8 Written on: 06/12/2014
When I recycled my phone the amount was credited to my bank account it didn't go on my O2 account
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