Written on: 03/05/2014 by Taniai449 (1 review written)
Have used mazuma before for £80 old iphone - they were great, no problem.
Sent off my 32gb iphone 5 with the promise of £205.
Got an email to say it had a faulty SIM card reader and they would give me £80 for it. I called and spoke to a very snotty woman who tried to tell me I sent them a phone that won't read a SIM card which is ridiculous as it was fine 3 days earlier when I sent it.
I asked how this fault could occur to be told it must have happened when I took the sim out which isn't possible as I sent it with the sim and I have NEVER even opened the sim draw, I haven't needed to.
Anyway I knew they were lying, either they were trying to get the money lowered or they had broken it themselves so I told them to send it back to me.
What a shock. It arrived yesterday, I put my new sim in it and it works perfectly!!!!
Absolutely shocked. I had heard I f companies foing this and because they are a big company they think they're untouchable.
I have sent it off to enviro phone now who are offering me even more and who hopefully won't be trying to cheat people out of money.
As rated by our community of reviewers
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" Utterly Unacceptable Customer "Service" " Read More
Written by dtelfer