Do not trust

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Guest's review of Mazuma Mobile - www.mazumamobile.com

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“Do not trust”

Written on: 01/12/2011

Mazuma are saying that my phone was lost in the post and that they never received it and are blaming Royal Mail for losing it.
Royal mail are blaming Mazuma.
Either way I have not been paid and lost m,y phone and money for it.
Do not recommend.

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Mazuma's Comment

Written on: 29/12/2011

Sorry to hear your phone did not arrive with us. It's difficult for us to comment without knowing your name or order details. The freepost service we provide includes up to £46 loss/damage cover with the Royal Mail if you obtained a proof of posting. Please contact us if you need any assistance with the Royal Mail claim form. We have 1000's of phones delivered to us safely via this service on a daily basis. We're very sorry your phone was lost in the post.

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Mazuma's Comment

Written on: 19/01/2012

Thanks for your review and sorry to hear your comments. All handsets are processed and paid on the same day we receive them. Please contact our customer support team on 0845 872 3000 and we will be happy to check the status of your order and advise. Hope this helps.

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Antonyrowe's Comment

Written on: 28/01/2012

In all fairness, how do you know they are not telling you the truth? I think telling people not to trust them is not justified when you cannot prove they are wrong. One would have to askwhy you would post a mobile phone without sending registered post?

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