MC Recycle Reviews - www.mcrecycle.com

★★★★☆
4.5 / 5
31
88% of users recommend this
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★☆☆☆☆

“a complete fail.”

Written on: 29/09/2016 by 140McBride (1 review written)

didn't work.. constantly had to email when i got no replies.. I ENDED UP PAYING THEM.... i meancome one whats this bull crud? perfect iPhone 6… Read Full Review

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★☆☆☆☆

“worst service ever”

Written on: 27/09/2016 by Elijah483 (1 review written)

Worst service ever, would advise anyone never ever use this lot. There a small company, with no standards, ur phone is at risk with them. They offer no customer service at all… Read Full Review

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★☆☆☆☆

“Disgusting ”

Written on: 23/09/2016 by dnOlson352 (1 review written)

Not only they kept my phone but they have not paid me and are not providing any acknowledgements or proofs and blaming me saying i put wrong account details, which is lies as they use there system to change details. They phoned telling me we put your money in and next day they said you put wrong digit so gone into another account will take time to get back. This company is full of lies and not reliable as they don't give communication and there confirmation are rubbish no details to say where… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 08/09/2016 by Fullerix1961 (1 review written)

Sent new HTC 10 - (unwanted gift) Offered £250 Offer was £100, said the home button didn't work. They did not bother to find out or understand it is a capacitive button, you don't press it, you touch it. Anyway rejected offer and I had to pay them to send phone back. They did not even send the charger back and did not respond to further requests. Appalling… Read Full Review

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★☆☆☆☆

“Liars”

Written on: 08/09/2016 by dzPower182 (1 review written)

Offered £71, Revised the offer to £66 because they said the sim tray was missing. My phone was like new, in perfect condone and INTACT. They then only paid me £63. Don't touch this company!… Read Full Review

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★☆☆☆☆

“Utter walipers”

Written on: 22/08/2016 by Arjunl126 (1 review written)

No money sent No communication Utter and total ballcocks company… Read Full Review

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★☆☆☆☆

“DISGUSTING SERVICE DON'T WASTE YOUR TIME”

Written on: 09/08/2016 by BraydonMcKee (1 review written)

"Dear Customer We have received the following order and found it does not the meet the criteria selected on the website Revalued price= £70 Reason= charging port cover missing, the phone is no longer water proof and sim tray missing Please advice us whether if you want to continue with order. Please note you can still cancel the order if you are unhappy with the quote provided, we will require £3 postage fee. Please make a deposit on the following account if you are unhappy so… Read Full Review

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★☆☆☆☆

“Waste off time”

Written on: 29/07/2016 by DemarcusCampbell125 (1 review written)

Randc recyle. Your Waste off time and useless i sent my phone here last saturday to then on monday get a email to say they where offering me less than web page cause off wearness on the back was only £30 less so i accept it to then get a email back saying payment was progressed i then checked my bank no money so i emailed them to then be told sorry will procress now and again checked my bank still nothing after this going on about 6 times they then said my bank details were wrong so i checked… Read Full Review

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★☆☆☆☆

“Absolute farce company cost me money to have phone...”

Written on: 20/04/2016 by Deacon38 (1 review written)

Extremely disappointed offered online £263 as working phone and unlocked. When they received offered £63. £200 less then called to find out. I took pictures and no damage to phone, however they said Mark on left corner meant a new screen would be required. Then charged me £6 to get phone returned. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 14/04/2016 by Holman394 (1 review written)

Sent my phone in with barely any wear and tear. Fully working and unlocked. They received the phone took 2 days for them to decide it was worth 25% less than they had quoted. Took me 4 phone calls to get this information… Read Full Review

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★☆☆☆☆

“Useless ”

Written on: 11/04/2016 by yvClark376 (1 review written)

Waste of time, incorrectly say phones blocked, when it's not. Refuse to send phone back... Useless service waste space aboid them… Read Full Review

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★☆☆☆☆

“NEVER AGAIN - USE ANOTHER COMPANY”

Written on: 12/02/2016

Decided to use this company as after putting phone details in, of a fully working phone and network, they offered me £15, which on the recycling phone website was the highest, and yes I thought I'm happy with that. They did quickly send the free postage envelope as promised, which was just a flimsy plastic thing, with the address label in the smallest writing possible on the front. I packaged it up in bubble wrap so it didn't get damaged and sent it off. Then the excuses start coming, wear and… Read Full Review

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★☆☆☆☆

“Awful! Rip off technique which means they pay even less.”

Written on: 27/01/2016 by ric4676 (1 review written)

Do not use! There are plenty of other companies offering better service with same prices. I sent 2 phones off and they claimed one was below there 'working' criteria. They claimed there was deep scratches in the screen. I took photos of both phones prior to posting and they clearly show no scratches. They offered 1/2 price for the phone or I had pay £3 to get the phone back. I refused to accept until they posted the phones back for free. When I received the phones back the phone they claimed… Read Full Review

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★☆☆☆☆

“Absolutely the worst experience I have had selling my...”

Written on: 22/01/2016 by Adexal (1 review written)

Absolutely the worst experience I have had selling my phone. I have previously used mazuma and envirophone and have had very positive, simple and carefree experiences. My dealings with M&C couldn't be further from that description. Quite frankly they seemed amateurish, starting with the packaging sent out to me being faded and nearly eligible leading through to the refusal to accept my phone as the icloud "apparently" hadn't been removed. I took a screenshot declaring otherwise from the… Read Full Review

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★☆☆☆☆

“KEEP AWAY!”

Written on: 03/02/2015 by Weaverqo221 (1 review written)

Like most people I used a comparison site when it was time to recycle my phone M&C seemed to offer the best deal and the service seemed easy to do. I opted to use their packing and was prepared to wait the extra few days for it to arrive. Within a few days it arrived, I followed the instructions and packed up my phone and took it into my local post office to send. The letter they sent with the packaging explained that due to the value of my item I was covered up to £200, i presumed this was… Read Full Review

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★☆☆☆☆

“Stay away! Rip off merchants”

Written on: 12/01/2015 by Tucker146 (1 review written)

Sent a phone off in excellent condition but had the smallest mark on the corner of the phone and they had knocked £15.00 off the price that they were suppose to pay me because of this. It does not state in their terms and conditions that the phone has to be as new. I wouldn't bother sending anything to them unless it was a brand new phone! Customer service was also very poor and slow communication. They took nearly a week after receiving the phone to pay me. (Not as they state on there website… Read Full Review

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★☆☆☆☆

“ABSOLUTELY TERRIBLE! DO NOT USE!”

Written on: 16/11/2014 by kyTobin269 (1 review written)

This is the single worst experience i have ever had selling my old phone, and i have done this several times before. My first time using these guys, thought they looked good, definitely offered the best price. I filled in all the bits online, got my bag in the post and sent my phone away, a week later i hadn't heard if it was received, so i emailed them, they said they had it and it was being processed (my phone was in full working order, so it shouldn't have taken that long!). Weeks later i… Read Full Review

Onebite666's Comment

Written on: 11/12/2014

I registered to take them to the small claims court ... they paid up just in time to avoid the court case!

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★☆☆☆☆

“DO NOT USE”

Written on: 04/10/2014 by baGomez26 (1 review written)

Do not use they said they had my phone and it was not working offer less and I found a other site at pays more and asked about matching it and never hear back no email back and not receive money a big c o n… Read Full Review

Jenny20110309's Comment

Written on: 12/10/2014

Very good website would use it again

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★☆☆☆☆

“Beware and Avoid like a plague!!!!!”

Written on: 25/09/2014 by Estrella219 (1 review written)

I sent my phone in over a month ago after being quoted £164 only for me to get an email saying it has been revalued for £22, so I cancelled the order and it took a week to get a note saying I needed to pay £3 for return of my phone which I paid 3 weeks ago and emailed them, I got no response, it is pointless ringing the number on website goes straight to voicemail, I have sent another enquiry via the website still no response and I still haven't received my phone back no acknowledgement of… Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 13/09/2014 by nr7489 (1 review written)

This is a genuine review to warn people away from this terrible company. I was 'quoted' £287 for an unlocked Apple iPhone 5 64GB with box and charger, however, I was never to receive this amount as I will explain. I sent the phone Special Delivery so I knew M&C Recycle had received the phone from the tracking, however, there was no communication from the company, whatsoever, and I ended up having to phone them to find out what was happening. Calling the number is virtually a complete waste… Read Full Review

By Mcrecycle

Written on: 15/09/2014

Dear Customer

Thanks for your feedback

As mentioned we did had admin error on the price
We immediately cancelled your order same day but yet you decided to send your phone anyway because other company like mazuma mobile is offering £160
We paid out far above the recycling price to keep the customer happy
But unfortunately this was not the case

We will try harder next time

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Nr7489's reply to Mcrecycle's Comment

Written on: 15/09/2014

Yes, you cancelled the order, but how was I to know this because you did not phone or email to inform me!? I only found this out when I logged into my account, and by then I had already sent the phone and you had received it. Shocking communication!

Please tell me why you didn't immediately call when you received a phone for an order that was cancelled? I had to phone you - absolute disgrace!

For the record, you did not 'pay out far above the recycling price' as I could have got more money selling the phone to CEX, and you certainly did not keep me 'happy' - unbelievable!

An automatically generated email could have solved all this.

You will not survive too long as a business if you don't sort your communication out.

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