MC Recycle Reviews - www.mcrecycle.com

★★★★★
4.6 / 5
92% of users recommend this
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★☆☆☆☆

“AVOID!”

Written on: 13/09/2014 by nr7489 (1 review written)

This is a genuine review to warn people away from this terrible company. I was 'quoted' £287 for an unlocked Apple iPhone 5 64GB with box and charger, however, I was never to receive this amount as I will explain. I sent the phone Special Delivery so I knew M&C Recycle had received the phone from the tracking, however, there was no communication from the company, whatsoever, and I ended up having to phone them to find out what was happening. Calling the number is virtually a complete waste… Read Full Review

By Mcrecycle

Written on: 15/09/2014

Dear Customer

Thanks for your feedback

As mentioned we did had admin error on the price
We immediately cancelled your order same day but yet you decided to send your phone anyway because other company like mazuma mobile is offering £160
We paid out far above the recycling price to keep the customer happy
But unfortunately this was not the case

We will try harder next time

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Nr7489's reply to Mcrecycle's Comment

Written on: 15/09/2014

Yes, you cancelled the order, but how was I to know this because you did not phone or email to inform me!? I only found this out when I logged into my account, and by then I had already sent the phone and you had received it. Shocking communication!

Please tell me why you didn't immediately call when you received a phone for an order that was cancelled? I had to phone you - absolute disgrace!

For the record, you did not 'pay out far above the recycling price' as I could have got more money selling the phone to CEX, and you certainly did not keep me 'happy' - unbelievable!

An automatically generated email could have solved all this.

You will not survive too long as a business if you don't sort your communication out.

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★☆☆☆☆

“STAY CLEAR!!”

Written on: 28/08/2014

Beware of this company I sent my mobile to them over two weeks ago Order number 3305. Unfortunately I didn't go through the reviews first (the reviews that have been posted by genuine customers!) after constant emails asking if they have received my phone and them telling me it hasn't arrived they told me they couldn't help me unless I had a tracking number, unfortunately for them I did have a number which showed it had been received 7 days earlier! Upon telling them this miraculously they said… Read Full Review

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★☆☆☆☆

“Offered half what they said on the website”

Written on: 07/08/2014 by Francesk155 (1 review written)

my son was quoted just under £100 for his Galaxy S3. I saw the phone as he packed it and it was in a condition that met the conditions of a working phone on the website. He then got an e-mail saying his phone had wear and tear and was only worth half of what he had been quoted. They then asked for £3 to return the phone… Read Full Review

By Mcrecycle

Written on: 08/08/2014

Dear Customer

we have traced your order 3252
The reason your phone was revalued because the phone screen is cracked from top corner. Therefore it is classified as non working, if you require photographic evidence we can submitted this as well or alternative post the phone back to you asap.

Best Regards
Admin

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★☆☆☆☆

“Be ware”

Written on: 02/08/2014 by Tommytrouble1 (1 review written)

Although I used the option for special delivery £6.00 cost, phone and PC went missing. M&C not much help saying it was not their problem. After lengthy conversations, I got £50.00 compensation from the post office. Do not use M&C for collection, if this does not make the deal viable use someone else. I felt extremely misled as M&C suggest their £6.00 option is fully insured, it is not… Read Full Review

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★☆☆☆☆

“Don't use this company”

Written on: 19/06/2014 by DevynBaxter (1 review written)

They offered me the best price for my phone. I sent it off and 4 days later they emailed me and said it was broken and would only offer me £8. My phone was not broken as I had only used it just before I sent it. They want me to pay for them to send it back. They are not answering emails or calls and still have my phone… Read Full Review

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★☆☆☆☆

“still haven't been paid”

Written on: 08/05/2014 by Valeria95 (1 review written)

sent off the phone a month ago still haven't received the money. tried emailing no replies the contact number is not real and never gets answered. DO NOT USE. do not trust the other reviews in this site… Read Full Review

Pioushaddock's Comment

Written on: 18/06/2014

I agree ! They are terrible and kept my £300 phone!

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★☆☆☆☆

“DONT USE ...”

Written on: 08/05/2014 by leanne253 (1 review written)

mobile sent off 15th April . Received and email offering me less money , reluctantly I excepted . another email received confirming payment would be made that day. 2 weeks on still no payment. not answering phone , not responding to emails… Read Full Review

Pioushaddock's Response to leanne253's Review

Written on: 18/06/2014

I agree ! They are terrible and kept my £300 phone!

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★☆☆☆☆

“Not a proper COMPANY DO NOT USE!!!!!!!!!!”

Written on: 22/03/2014 by BreannaSparks1960 (1 review written)

I have sent my phone off and was told I would receive £47 pound for it then got email saying payment of £5.00 was in my bank! Absolute sham company no1 has emailed back in regards to returing my fone and number on this website is just for a mailbox! SO DO NOT USE IF U WANA BE RIPPED OFF… Read Full Review

By Mcrecycle

Written on: 23/03/2014

Dear customer

we have trace up your order upon receiving your review. You have selected blackberry 9720 for the sum of £47 on checkout . in fact you when we received your order your phone was blackberry 8520 curve current value £11 and all the side button were completely broken that’s why your were offered £5 and a email were sent explaining this.
You can still get your phone back and you will receive instruction shortly.
Our team works so hard to provide excellent and same day service
but your deceive review have caused damage to our rating which does not reflect our performance

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★☆☆☆☆

“very dissapointed”

Written on: 21/03/2014 by Proctorkv355 (1 review written)

Would not use them again. First of all they didn't pay the amount offered. Secondly they took a week to pay, i called and wrote emails. The wrote me an email saying payment has been made and only actually received the money a week later. Very disappointing will NEVER be using them again… Read Full Review

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★☆☆☆☆

“Unhappy with the service”

Written on: 04/02/2014 by beders08 (1 review written)

On Thursday i went onto M&C recycle i have two phones to send in. I opted for the pre-paid jiffy bag witch would cost me £6 off the payment they would make to me. I have the confirmation email so i know they have received my request to sell my phone and to have a jiffy bag sent to me, it is now Tuesday night i have not received my bag and when i try calling them on a London number it keeps going to a Mail box number is this company a fraudulent company? Regards Dane… Read Full Review

By Mcrecycle

Written on: 06/02/2014

Dear Valuable customer

We are sorry that you feel unhappy with our service,
can you please provide us with you order number so we can chase it up for , even if you do not wish to continue with order can you please stil provide with order number so we trace the reason why the pre pack envelope is not send . Hope to hear from you soon

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Beders08's reply to Mcrecycle's Comment

Written on: 06/02/2014

Order Confirmation #940

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By Mcrecycle

Written on: 07/02/2014

we can confirm we have dispatch a pre paid special delivery package to you first class it might it occasion where royal mail have lost the mail

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Onebite666's Response to beders08's Review

Written on: 05/02/2014

You might wish to read my review before you decide to send them anything in one of their pre paid envelopes! first of all they advertise both options as 'trackable' please note that not both of them are and that was confirmed by Royal Mail! Also note that I was supposed to receive the upgraded 'insured to £500.0'0 pre paid bag free (as value over £150.00) so happily sent phones off and guess what turned out to be the standard not 'trackable' and only insured to £50.00 bag which Royal mail lost! To add insult to injury I cannot even claim the £50.00 as M & C tell you that you have to claim from Royal Mail and when you contact Royal Mail they say that as it is a home shop return M &C Recycle have to claim from them and us (the end user) from M & C and then guess what yup ... no money, no phones and no answer from M & C !! Send them somewhere else mate!

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Beders08's reply to Onebite666's Comment

Written on: 05/02/2014

Thank you i think i will, how can they run a company like this bad business but thank you for your comment i will send them else where now. Regards Dane

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Onebite666's reply to Beders08's Comment

Written on: 06/02/2014

Glad to be of help. Hope you get a good deal and more importantly a good reliable service elsewhere.
Aysh

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★☆☆☆☆

“Bad Service”

Written on: 30/01/2014 by Steven506 (1 review written)

I selected my old htc on the website and it said that i would £120. So i filled in the form and waited on the letter with bag that they provide. I received the bag and sent my phone away...a few days later i only got a £60 payment into my bank account. I emailed them to find out what happened to the full payment with no reply and had to email them again to merit a response. When i eventually got a reply they tried to say that it was a mistake on the website. If it was why would they not tell… Read Full Review

By Mcrecycle

Written on: 30/01/2014

Hi,

we have reviewed your complain and we are sorry that you feel we have not provided a good customer service. i have double check the price on our website for htc sensation xl which you have sent us for recycling. it clearly states £60 and that's exactly what we paid out. we are still more than happy to return the phone back to you, which we did offer but you did not reply. we are paying the highest for this phone in market and we paid out exact amount.

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Steven506's reply to Mcrecycle's Comment

Written on: 31/01/2014

The website clearly said £120....i sent receipt with the email to prove it said £120....you obviously changed it and are now trying to use that as back up

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Onebite666's reply to Steven506's Comment

Written on: 03/02/2014

You should try trading standards and advertising authority ... I have I am in the process of taking legal action for breach of contract ... to which they have not responded whatsoever, funny how people think if they ignore things they will go away ... well I wont and my legal proceedings won't and neither should you.

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Dancingleigh32's Response to Steven506's Review

Written on: 22/03/2014

I have just had a £10 less payment than they stated with no explanation what so ever. I emailed and apparently they emailed me to explain why, which I never received. There was absolutely nothing wrong with the phone I sent to them. I am not happy at all. I am now awaiting a response from my email asking for an explanation. I won't let this lie. I will keep chasing for an explanation.

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Onebite666's Response to Steven506's Review

Written on: 03/02/2014

Oh and also ...... wait for the many good reviews on here to follow quickly now that a bad one has been posted! Strange how they are never asked to prove the good review!

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Onebite666's Response to Steven506's Review

Written on: 03/02/2014

Oh dear ..... such a shame you didn't see fit to comment on my £350+ loss Mr mcrecycle but then how could you .... you have no defence do you because it happened and I've lost out big time!!!! And to add insult to injury you have complained about all bad reviews to this website to have them removed .......whats up MC Recycle ...THRUTH HURT DOES IT ! I Know my pocket does!

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Mcrecycleuk123's Response to Steven506's Review

Written on: 30/01/2014

Hi, We just reviewed your complain , and sorry that feel we did not provide a good customer service. i have double check the price on our website for htc sensation xl and it clearly states £60 and that what we paid out . we are still more than happy to return the phone to youl, which we did offer to you but you never replied. we are still paying the highest in the market for this phone.

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★☆☆☆☆

“Do not recommend!”

Written on: 13/01/2014 by onebite666 (0 reviews written)

Sent iphone 5 16gb and iphone 4 16gb value given by them in excess of £300.00 therefore I expected the free upgrade to special delivery insured to £500.00 ........ phones sent 20th December .... several conversations later ....phones lost by royal mail ... pre paid packet WAS NOT TRACKABLE OR SPECIAL DELIVERY ... they offered me £90.00 goodwill gesture ... I don't think so it is their fault my goods aren't insured to £500.00 as expected and as it was not trackable as advertised how do I… Read Full Review

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