MC Recycle Reviews - www.mcrecycle.com

★★★★★
4.5 / 5
26
89% of users recommend this
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★☆☆☆☆

“Utter walipers”

Written on: 22/08/2016 by Arjunl126 (1 review written)

No money sent No communication Utter and total ballcocks company… Read Full Review

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★☆☆☆☆

“DISGUSTING SERVICE DON'T WASTE YOUR TIME”

Written on: 09/08/2016 by BraydonMcKee (1 review written)

"Dear Customer We have received the following order and found it does not the meet the criteria selected on the website Revalued price= £70 Reason= charging port cover missing, the phone is no longer water proof and sim tray missing Please advice us whether if you want to continue with order. Please note you can still cancel the order if you are unhappy with the quote provided, we will require £3 postage fee. Please make a deposit on the following account if you are unhappy so… Read Full Review

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★☆☆☆☆

“Waste off time”

Written on: 29/07/2016 by DemarcusCampbell125 (1 review written)

Randc recyle. Your Waste off time and useless i sent my phone here last saturday to then on monday get a email to say they where offering me less than web page cause off wearness on the back was only £30 less so i accept it to then get a email back saying payment was progressed i then checked my bank no money so i emailed them to then be told sorry will procress now and again checked my bank still nothing after this going on about 6 times they then said my bank details were wrong so i checked… Read Full Review

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★☆☆☆☆

“Absolute farce company cost me money to have phone...”

Written on: 20/04/2016 by Deacon38 (1 review written)

Extremely disappointed offered online £263 as working phone and unlocked. When they received offered £63. £200 less then called to find out. I took pictures and no damage to phone, however they said Mark on left corner meant a new screen would be required. Then charged me £6 to get phone returned. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 14/04/2016 by Holman394 (1 review written)

Sent my phone in with barely any wear and tear. Fully working and unlocked. They received the phone took 2 days for them to decide it was worth 25% less than they had quoted. Took me 4 phone calls to get this information… Read Full Review

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★☆☆☆☆

“Useless ”

Written on: 11/04/2016 by yvClark376 (1 review written)

Waste of time, incorrectly say phones blocked, when it's not. Refuse to send phone back... Useless service waste space aboid them… Read Full Review

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★☆☆☆☆

“NEVER AGAIN - USE ANOTHER COMPANY”

Written on: 12/02/2016

Decided to use this company as after putting phone details in, of a fully working phone and network, they offered me £15, which on the recycling phone website was the highest, and yes I thought I'm happy with that. They did quickly send the free postage envelope as promised, which was just a flimsy plastic thing, with the address label in the smallest writing possible on the front. I packaged it up in bubble wrap so it didn't get damaged and sent it off. Then the excuses start coming, wear and… Read Full Review

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★☆☆☆☆

“Awful! Rip off technique which means they pay even less.”

Written on: 27/01/2016 by ric4676 (1 review written)

Do not use! There are plenty of other companies offering better service with same prices. I sent 2 phones off and they claimed one was below there 'working' criteria. They claimed there was deep scratches in the screen. I took photos of both phones prior to posting and they clearly show no scratches. They offered 1/2 price for the phone or I had pay £3 to get the phone back. I refused to accept until they posted the phones back for free. When I received the phones back the phone they claimed… Read Full Review

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★☆☆☆☆

“Absolutely the worst experience I have had selling my...”

Written on: 22/01/2016 by Adexal (1 review written)

Absolutely the worst experience I have had selling my phone. I have previously used mazuma and envirophone and have had very positive, simple and carefree experiences. My dealings with M&C couldn't be further from that description. Quite frankly they seemed amateurish, starting with the packaging sent out to me being faded and nearly eligible leading through to the refusal to accept my phone as the icloud "apparently" hadn't been removed. I took a screenshot declaring otherwise from the… Read Full Review

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★☆☆☆☆

“KEEP AWAY!”

Written on: 03/02/2015 by Weaverqo221 (1 review written)

Like most people I used a comparison site when it was time to recycle my phone M&C seemed to offer the best deal and the service seemed easy to do. I opted to use their packing and was prepared to wait the extra few days for it to arrive. Within a few days it arrived, I followed the instructions and packed up my phone and took it into my local post office to send. The letter they sent with the packaging explained that due to the value of my item I was covered up to £200, i presumed this was… Read Full Review

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★☆☆☆☆

“Stay away! Rip off merchants”

Written on: 12/01/2015 by Tucker146 (1 review written)

Sent a phone off in excellent condition but had the smallest mark on the corner of the phone and they had knocked £15.00 off the price that they were suppose to pay me because of this. It does not state in their terms and conditions that the phone has to be as new. I wouldn't bother sending anything to them unless it was a brand new phone! Customer service was also very poor and slow communication. They took nearly a week after receiving the phone to pay me. (Not as they state on there website… Read Full Review

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★☆☆☆☆

“ABSOLUTELY TERRIBLE! DO NOT USE!”

Written on: 16/11/2014 by kyTobin269 (1 review written)

This is the single worst experience i have ever had selling my old phone, and i have done this several times before. My first time using these guys, thought they looked good, definitely offered the best price. I filled in all the bits online, got my bag in the post and sent my phone away, a week later i hadn't heard if it was received, so i emailed them, they said they had it and it was being processed (my phone was in full working order, so it shouldn't have taken that long!). Weeks later i… Read Full Review

Onebite666's Comment

Written on: 11/12/2014

I registered to take them to the small claims court ... they paid up just in time to avoid the court case!

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★☆☆☆☆

“DO NOT USE”

Written on: 04/10/2014 by baGomez26 (1 review written)

Do not use they said they had my phone and it was not working offer less and I found a other site at pays more and asked about matching it and never hear back no email back and not receive money a big c o n… Read Full Review

Jenny20110309's Comment

Written on: 12/10/2014

Very good website would use it again

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★☆☆☆☆

“Beware and Avoid like a plague!!!!!”

Written on: 25/09/2014 by Estrella219 (1 review written)

I sent my phone in over a month ago after being quoted £164 only for me to get an email saying it has been revalued for £22, so I cancelled the order and it took a week to get a note saying I needed to pay £3 for return of my phone which I paid 3 weeks ago and emailed them, I got no response, it is pointless ringing the number on website goes straight to voicemail, I have sent another enquiry via the website still no response and I still haven't received my phone back no acknowledgement of… Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 13/09/2014 by nr7489 (1 review written)

This is a genuine review to warn people away from this terrible company. I was 'quoted' £287 for an unlocked Apple iPhone 5 64GB with box and charger, however, I was never to receive this amount as I will explain. I sent the phone Special Delivery so I knew M&C Recycle had received the phone from the tracking, however, there was no communication from the company, whatsoever, and I ended up having to phone them to find out what was happening. Calling the number is virtually a complete waste… Read Full Review

By Mcrecycle

Written on: 15/09/2014

Dear Customer

Thanks for your feedback

As mentioned we did had admin error on the price
We immediately cancelled your order same day but yet you decided to send your phone anyway because other company like mazuma mobile is offering £160
We paid out far above the recycling price to keep the customer happy
But unfortunately this was not the case

We will try harder next time

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Nr7489's reply to Mcrecycle's Comment

Written on: 15/09/2014

Yes, you cancelled the order, but how was I to know this because you did not phone or email to inform me!? I only found this out when I logged into my account, and by then I had already sent the phone and you had received it. Shocking communication!

Please tell me why you didn't immediately call when you received a phone for an order that was cancelled? I had to phone you - absolute disgrace!

For the record, you did not 'pay out far above the recycling price' as I could have got more money selling the phone to CEX, and you certainly did not keep me 'happy' - unbelievable!

An automatically generated email could have solved all this.

You will not survive too long as a business if you don't sort your communication out.

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★☆☆☆☆

“STAY CLEAR!!”

Written on: 28/08/2014

Beware of this company I sent my mobile to them over two weeks ago Order number 3305. Unfortunately I didn't go through the reviews first (the reviews that have been posted by genuine customers!) after constant emails asking if they have received my phone and them telling me it hasn't arrived they told me they couldn't help me unless I had a tracking number, unfortunately for them I did have a number which showed it had been received 7 days earlier! Upon telling them this miraculously they said… Read Full Review

Teejay149's Comment

Written on: 26/09/2014

This is definitely true they are bad I had to pay for them to return my phone and I have heard nothing since and it has been over a month now. I wish I had gone straight to mazuma.

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★☆☆☆☆

“Offered half what they said on the website”

Written on: 07/08/2014 by Francesk155 (1 review written)

my son was quoted just under £100 for his Galaxy S3. I saw the phone as he packed it and it was in a condition that met the conditions of a working phone on the website. He then got an e-mail saying his phone had wear and tear and was only worth half of what he had been quoted. They then asked for £3 to return the phone… Read Full Review

By Mcrecycle

Written on: 08/08/2014

Dear Customer

we have traced your order 3252
The reason your phone was revalued because the phone screen is cracked from top corner. Therefore it is classified as non working, if you require photographic evidence we can submitted this as well or alternative post the phone back to you asap.

Best Regards
Admin

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★☆☆☆☆

“Be ware”

Written on: 02/08/2014 by Tommytrouble1 (1 review written)

Although I used the option for special delivery £6.00 cost, phone and PC went missing. M&C not much help saying it was not their problem. After lengthy conversations, I got £50.00 compensation from the post office. Do not use M&C for collection, if this does not make the deal viable use someone else. I felt extremely misled as M&C suggest their £6.00 option is fully insured, it is not… Read Full Review

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★☆☆☆☆

“Don't use this company”

Written on: 19/06/2014 by DevynBaxter (1 review written)

They offered me the best price for my phone. I sent it off and 4 days later they emailed me and said it was broken and would only offer me £8. My phone was not broken as I had only used it just before I sent it. They want me to pay for them to send it back. They are not answering emails or calls and still have my phone… Read Full Review

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★☆☆☆☆

“still haven't been paid”

Written on: 08/05/2014 by Valeria95 (1 review written)

sent off the phone a month ago still haven't received the money. tried emailing no replies the contact number is not real and never gets answered. DO NOT USE. do not trust the other reviews in this site… Read Full Review

Pioushaddock's Comment

Written on: 18/06/2014

I agree ! They are terrible and kept my £300 phone!

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