MC Recycle Reviews - www.mcrecycle.com

★★★★★
4.6 / 5
92% of users recommend this
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★★★★☆

“Very good”

Written on: 08/02/2014

Excellent service only draw back was having to pay special delivery postage at £6.95 which was not made clear previously. However apparent from this everything was very smooth and efficient… Read Full Review

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★★★★★

“fast excelent service”

Written on: 06/02/2014

Very fast payment best price I could find would use again recommend to all… Read Full Review

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★☆☆☆☆

“Unhappy with the service”

Written on: 04/02/2014 by beders08 (1 review written)

On Thursday i went onto M&C recycle i have two phones to send in. I opted for the pre-paid jiffy bag witch would cost me £6 off the payment they would make to me. I have the confirmation email so i know they have received my request to sell my phone and to have a jiffy bag sent to me, it is now Tuesday night i have not received my bag and when i try calling them on a London number it keeps going to a Mail box number is this company a fraudulent company? Regards Dane… Read Full Review

By Mcrecycle

Written on: 06/02/2014

Dear Valuable customer

We are sorry that you feel unhappy with our service,
can you please provide us with you order number so we can chase it up for , even if you do not wish to continue with order can you please stil provide with order number so we trace the reason why the pre pack envelope is not send . Hope to hear from you soon

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Beders08's reply to Mcrecycle's Comment

Written on: 06/02/2014

Order Confirmation #940

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By Mcrecycle

Written on: 07/02/2014

we can confirm we have dispatch a pre paid special delivery package to you first class it might it occasion where royal mail have lost the mail

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Onebite666's Response to beders08's Review

Written on: 05/02/2014

You might wish to read my review before you decide to send them anything in one of their pre paid envelopes! first of all they advertise both options as 'trackable' please note that not both of them are and that was confirmed by Royal Mail! Also note that I was supposed to receive the upgraded 'insured to £500.0'0 pre paid bag free (as value over £150.00) so happily sent phones off and guess what turned out to be the standard not 'trackable' and only insured to £50.00 bag which Royal mail lost! To add insult to injury I cannot even claim the £50.00 as M & C tell you that you have to claim from Royal Mail and when you contact Royal Mail they say that as it is a home shop return M &C Recycle have to claim from them and us (the end user) from M & C and then guess what yup ... no money, no phones and no answer from M & C !! Send them somewhere else mate!

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Beders08's reply to Onebite666's Comment

Written on: 05/02/2014

Thank you i think i will, how can they run a company like this bad business but thank you for your comment i will send them else where now. Regards Dane

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Onebite666's reply to Beders08's Comment

Written on: 06/02/2014

Glad to be of help. Hope you get a good deal and more importantly a good reliable service elsewhere.
Aysh

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★★★★★

“HAPPY CUSTOMER”

Written on: 02/02/2014

i just go paid yesterday into my account and now i am leaving feedback on the service. placed my order on Wednesday and dispatch the phone on Friday. Saturday morning the exact amount money was in my account… Read Full Review

Onebite666's Comment

Written on: 03/02/2014

Exact money was in your account? Is that because on an earlier review someone said they got less????????? Wow that is fast service you got the money before they got the phone???

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★★★★★

“Recommended to all ”

Written on: 02/02/2014

last week i recycle my blackberry phone with mc recycle , i received prompt service and great price will def recommend it to friends and new users Thanks mcreycle… Read Full Review

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★★★★★

“Excellent service.”

Written on: 31/01/2014

The whole process from the initial enquiry to being paid was only 5 days. No hassles and the best price on the internet. Highly recommended to everyone… Read Full Review

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★☆☆☆☆

“Bad Service”

Written on: 30/01/2014 by Steven506 (1 review written)

I selected my old htc on the website and it said that i would £120. So i filled in the form and waited on the letter with bag that they provide. I received the bag and sent my phone away...a few days later i only got a £60 payment into my bank account. I emailed them to find out what happened to the full payment with no reply and had to email them again to merit a response. When i eventually got a reply they tried to say that it was a mistake on the website. If it was why would they not tell… Read Full Review

By Mcrecycle

Written on: 30/01/2014

Hi,

we have reviewed your complain and we are sorry that you feel we have not provided a good customer service. i have double check the price on our website for htc sensation xl which you have sent us for recycling. it clearly states £60 and that's exactly what we paid out. we are still more than happy to return the phone back to you, which we did offer but you did not reply. we are paying the highest for this phone in market and we paid out exact amount.

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Steven506's reply to Mcrecycle's Comment

Written on: 31/01/2014

The website clearly said £120....i sent receipt with the email to prove it said £120....you obviously changed it and are now trying to use that as back up

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Onebite666's reply to Steven506's Comment

Written on: 03/02/2014

You should try trading standards and advertising authority ... I have I am in the process of taking legal action for breach of contract ... to which they have not responded whatsoever, funny how people think if they ignore things they will go away ... well I wont and my legal proceedings won't and neither should you.

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Dancingleigh32's Response to Steven506's Review

Written on: 22/03/2014

I have just had a £10 less payment than they stated with no explanation what so ever. I emailed and apparently they emailed me to explain why, which I never received. There was absolutely nothing wrong with the phone I sent to them. I am not happy at all. I am now awaiting a response from my email asking for an explanation. I won't let this lie. I will keep chasing for an explanation.

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Onebite666's Response to Steven506's Review

Written on: 03/02/2014

Oh and also ...... wait for the many good reviews on here to follow quickly now that a bad one has been posted! Strange how they are never asked to prove the good review!

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Onebite666's Response to Steven506's Review

Written on: 03/02/2014

Oh dear ..... such a shame you didn't see fit to comment on my £350+ loss Mr mcrecycle but then how could you .... you have no defence do you because it happened and I've lost out big time!!!! And to add insult to injury you have complained about all bad reviews to this website to have them removed .......whats up MC Recycle ...THRUTH HURT DOES IT ! I Know my pocket does!

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Mcrecycleuk123's Response to Steven506's Review

Written on: 30/01/2014

Hi, We just reviewed your complain , and sorry that feel we did not provide a good customer service. i have double check the price on our website for htc sensation xl and it clearly states £60 and that what we paid out . we are still more than happy to return the phone to youl, which we did offer to you but you never replied. we are still paying the highest in the market for this phone.

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★★★★★

“fast great service”

Written on: 23/01/2014 by dj63 (1 review written)

first time I have used M & C great service, free post envelope arrived next day and money paid into my account within 3 days. I would definatley recommend and use again. Easy, fast and efficient. also got £20 more than other well know site… Read Full Review

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★★★★★

“really good service”

Written on: 20/01/2014

sold my phone for a top price, will use again for my next upgrade… Read Full Review

Onebite666's Comment

Written on: 23/01/2014

Oh amazing .... yet another good review as soon as a bad one is posted! Very very strange how this always happens with this company. Having said that when I advised I was taking them to court and intended to post bad reviews they did say that is what they would do!

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★★★★☆

“Recycled My iphone 4s”

Written on: 20/01/2014

send my iphone in but received email couple of days later that the price was reduced by £15 becuase i did not tick the network lock option on checkout which i did reliase later , they offered return postage if i was unhappy with qoute. but it was still the best price i could of find online , so i accpeted anyway… Read Full Review

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★★★★★

“By far the easiest process”

Written on: 16/01/2014 by Tazeb657 (1 review written)

Send my phone in a prepaid envelope provided by the company Received a confirmation by email the very next day they received by phone and got paid same day exact amount Superb service from A to Z … Read Full Review

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★★★★★

“Highly Recommended”

Written on: 15/01/2014 by Kuber (1 review written)

Excellent customer service, Can get the updates about the item of every step,instant payment and good customer service. Good rates than other recycle company, Highly recommended.*****… Read Full Review

Onebite666's Response to Kuber's Review

Written on: 16/01/2014

Maybe you could provide some factual evidence to back up your good review as anyone posting a negative but true review seems to be being asked to back it up or decline to have it re posted after removal .e mail proof available by the way. Is a review website suppose to appear this bias .... i shall leave that to you to intelligent reviewers to decide????

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★★★★★

“satisfied customer”

Written on: 15/01/2014

This is the second time that I have used Mcrecycle and again it was a simple procedure.i got a free postage bag.i packed the phone and sent it,from my nearest Post Office on Saturday morning At 10 am and i received a email from mcrecycle saying that the package had arrived. At 3 pm on monday and next email telling me that the phone had been checked. after that i got again email your payment is done i am so happy to got money in my account. Definitely recommend to friends thanks mcrecycle… Read Full Review

Onebite666's Comment

Written on: 15/01/2014

Maybe you could provide some factual evidence to back up your good review as anyone posting a negative but true review seems to be being asked to back it up or decline to have it re posted after removal .e mail proof available by the way. Is a review website suppose to appear this bias .... i shall leave that to you to intelligent reviewers to decide????

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★★★★★

“Great quick service”

Written on: 14/01/2014

Really impressed - quick and easy website to sell phone online, free postage bag arrived quickly and money into account within a couple of days of sending off! Excellent - would recommend to friends and family. … Read Full Review

Onebite666's Comment

Written on: 14/01/2014

Maybe you could provide some factual evidence to back up your good review as anyone posting a negative but true review seems to be being asked to back it up or decline to have it re posted after removal .e mail proof available by the way. Is a review website suppose to appear this bias .... i shall leave that to you to intelligent reviewers to decide????

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★★★★★

“Fast efficient service. Highly recommended!”

Written on: 13/01/2014 by VicAndie (1 review written)

I have used this company on more than one occasion. Fast, efficient service and very prompt payment. Having searched several sites, it also offers the best prices and free postage. Would definitely recommend. Thank you!… Read Full Review

Tomo11's Response to VicAndie's Review

Written on: 14/01/2014

All very good as long as Royal Mail do not loose your phone as the pre paid packets they send cannot be traced or tracked as advertised ..... I would never trust a company that advertise false services!

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Onebite666's Response to VicAndie's Review

Written on: 14/01/2014

I am very pleased that you received a good service ..... Unfortunately due to their false advertising of 'free upgrade to special delivery insured to £500.00' which I did not get I am in excess of £300.00 down as Royal Mail lost the parcel ... however as the pre paid envelope was not 'track and trace' again as advertised in Option A and B (and on their website) I have no idea if they really do have the phone .... please note that their pre packet has been confirmed by Royal Mail as unable to track and trace.

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★★★★★

“Excellent turnaround time”

Written on: 13/01/2014 by Dave-winston (1 review written)

Excellent service, best prices given. Would recommend this company to everybody… Read Full Review

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★★★★★

“fab service ”

Written on: 13/01/2014 by sshazibl63 (1 review written)

Very happy with the service provided! Couldn't believe the great price I got for my Samsung s4. But the most important thing was that they were very professional, fast and safe through the whole process. I Would alway come back and use this awesome service and would definitely recommend others!!!… Read Full Review

Onebite666's Response to sshazibl63's Review

Written on: 14/01/2014

I am very pleased that you received a good service ..... Unfortunately due to their false advertising of 'free upgrade to special delivery insured to £500.00' which I did not get I am in excess of £300.00 down as Royal Mail lost the parcel ... however as the pre paid envelope was not 'track and trace' again as advertised in Option A and B (and on their website) I have no idea if they really do have the phone .... please note that their pre packet has been confirmed by Royal Mail as unable to track and trace.

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★★★★★

“Great A plus”

Written on: 13/01/2014 by Saleemi195 (1 review written)

Excellent service from start to end extremely recommend to anyone AAA… Read Full Review

Onebite666's Response to Saleemi195's Review

Written on: 14/01/2014

I am very pleased that you received a good service ..... Unfortunately due to their false advertising of 'free upgrade to special delivery insured to £500.00' which I did not get I am in excess of £300.00 down as Royal Mail lost the parcel ... however as the pre paid envelope was not 'track and trace' again as advertised in Option A and B (and on their website) I have no idea if they really do have the phone .... please note that their pre packet has been confirmed by Royal Mail as unable to track and trace.

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★★★★★

“top price for my iphone 5”

Written on: 13/01/2014 by sarah4837 (1 review written)

I got qouted 220 online and got the exact amount paid straight into my account . Best experience I had from a recycling company so far… Read Full Review

Onebite666's Response to sarah4837's Review

Written on: 14/01/2014

I am very pleased that you received a good service ..... Unfortunately due to their false advertising of 'free upgrade to special delivery insured to £500.00' which I did not get I am in excess of £300.00 down as Royal Mail lost the parcel ... however as the pre paid envelope was not 'track and trace' again as advertised in Option A and B (and on their website) I have no idea if they really do have the phone .... please note that their pre packet has been confirmed by Royal Mail as unable to track and trace.

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★☆☆☆☆

“Do not recommend!”

Written on: 13/01/2014 by onebite666 (0 reviews written)

Sent iphone 5 16gb and iphone 4 16gb value given by them in excess of £300.00 therefore I expected the free upgrade to special delivery insured to £500.00 ........ phones sent 20th December .... several conversations later ....phones lost by royal mail ... pre paid packet WAS NOT TRACKABLE OR SPECIAL DELIVERY ... they offered me £90.00 goodwill gesture ... I don't think so it is their fault my goods aren't insured to £500.00 as expected and as it was not trackable as advertised how do I… Read Full Review

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