Fonehub Reviews - www.fonehub.co.uk

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★★★★☆
4.3 / 5
82% of users recommend this
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Latest Reviews

★☆☆☆☆

“DO NOT USE!”

Written on: 03/09/2014 by KaiyaRitchie (1 review written)

We recently sold our phone to fonehub who gave us a quote for £90. The phone was in perfect condition and was not damaged at all. We sent the phone as requested by special delivery. We received an email 3 days later telling us the quote had been changed to £20 as there was a chip off the corner and the screen was smashed. We do not believe them and have asked for the phone back on numerous occasions - WE HAVE RECIEVED NO REPLY!! We want our phone back and we are going to call the police to… Read Full Review

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★☆☆☆☆

“Rip off!”

Written on: 29/08/2014 by Heathn1983 (1 review written)

Wasn't sure whether to sell my old Sony Xperia phone after upgrading but checked prices and fonehub offered £40. I sent the phone in and received a cheque back for just £15. They had emailed me but It was in the junk folder to inform me I had 2 days to decide not to sell but this had expired and I was left with a cheque. Would have kept the phone if that was all I was going to get. Not happy… Read Full Review

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★☆☆☆☆

“Wait for the 'Non-Working' price”

Written on: 22/08/2014 by georgiou1975 (1 review written)

Sent a fully working phone to them. Non-Working price was £15. One guess as to what they offered me.... the non-working price. Came up with some ridiculous excuses to pay me the lowest price. The way they work is that when you compare prices online they seem good compared to the others, then they offer you a stupid price once you've sent them your phone. I then had to chase them a few times to get them to send my phone back. DON'T WASTE YOUR TIME… Read Full Review

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★☆☆☆☆

“I sent 2 phones totalling £150 to Fonehub in perfect...”

Written on: 15/08/2014 by EleanorLarkin (1 review written)

I sent 2 phones totalling £150 to Fonehub in perfect condition. Once they had received my phones, they then sent me a revised offer for £50 in total as the LED's are my screen were showing white spots so are damaged?!! Funny that as it was in perfect condition when it left here!! I then emailed back to refuse this offer and request for them to send my phones back as it was a joke. 4 emails and 4 days later still no response. I then tried to call (engaged constantly and they then put the phone… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 06/08/2014 by Dcass07 (1 review written)

DO NOT TOUCH THIS COMPANY!!!! After going against the advice of many who have used this company, i decided to use them to recycle my iphone 4s. The phone was just over a year old, had a few minor scratches and i mean minor yet fonehub decided this was enough to undercut my original offer by £20. I can not believe that they can justify this for a tiny scratch, its absolutely disgusting. Please think carefully before you use this company… Read Full Review

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★★★★★

“Recommended”

Written on: 02/08/2014 by wyjvy1 (1 review written)

I tried selling my HTC1V via another mobile recycling company but despite me providing full details of the phone including the IMEI number, I sent it off and they returned it because it had been suspended for 24 hours purely because I'd had it suspended for a short period of time when I thought I'd lost it. My phone provider unsuspended the phone as soon as I found it and I continued to use the phone for almost a year after that without any issues. FoneHub had no issue with this when I… Read Full Review

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★☆☆☆☆

“Poor service!!!!”

Written on: 13/07/2014 by Kaylin1985 (1 review written)

POOR service, haven't sent money Company state they process payment within two days, they did not. In T&C it says they send payment same day as receiving phone, they do not! So I have sent two phones to this company this week, neither of which have I been paid for yet. One order says payment sent, yet two days later it's not in my account, the other order they have had for three days and haven't sent payment. I have phoned them and told that payment had been sent, which it clearly wasn't… Read Full Review

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★☆☆☆☆

“I sent in my phone to them, but surprise surprise...”

Written on: 07/06/2014 by Shyann1965 (1 review written)

I sent in my phone to them, but surprise surprise there knocked my offer down and claimed it had a " DEEP crack" on the touch screen.  I wish I checked on here before sending it now… Read Full Review

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★☆☆☆☆

“I sent them my Xperia Z because on their website they...”

Written on: 05/02/2014 by __NOTAMUG__ (1 review written)

I sent them my Xperia Z because on their website they were offering £161.00. I got an email stating that the camera was damaged and the phone was locked to O2, so they are offering me £110.00. I have just had this phone returned to me from Sony having been fully repaired under warranty and as such has no problems whatsoever. I have asked them to return my phone so that I can sell it to an honest company. I am seriously considering contacting Trading Standards as I too feel that I am being… Read Full Review

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Davidck's Response to __NOTAMUG__'s Review

Written on: 17/04/2014

I have just received a similarly significantly reduced offer from them (£100 less than original valuation).

I agree with your assessment of them.

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★☆☆☆☆

“dishonest”

Written on: 07/01/2014 by gillbailey (1 review written)

I was offered £63 each for 2 samsung s2's which were in full working order and very good condition. I have always used mazuma in the past and had excelled results so presumed this would be similar.. . They then sent me an e-mail offering £43 each as they were both damaged which is rubbish as 1 has never been out of a full case... This is such a lie!!! The offer was based on them working they obviously think once you've sent them they can offer the lowest price possible. DO NOT USE THIS… Read Full Review

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Mblench's Response to gillbailey's Review

Written on: 29/08/2014

I agree with the false reviews. The rating overall is good but I'm seeing a lot of similar experiences I had.

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★☆☆☆☆

“I sent my IPhone 4S 16gb to fonehub in full working...”

Written on: 07/01/2014

I sent my IPhone 4S 16gb to fonehub in full working order! I then received an email informing me that they had tested the phone to find the screen isn't working so they would give me £50 instead of the £150 quoted. I then told them it was if full working order when I sent it and they told me there was a communication error and they were meant to tell me it was locked to my iCloud account so they couldn't test it (I think you can still use the phone without iCloud). So I removed it from my… Read Full Review

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★★★★★

“Top price, efficiently done”

Written on: 04/12/2013 by dmcnicoll (2 reviews written)

A great price paid, sent by BACS within 2 days of their getting the phone. Easy to follow packaging & posting instructions. Will definitely use Fonehub again… Read Full Review

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★★★★★

“Brilliant speedy service”

Written on: 04/12/2013 by Fentonkelly89 (1 review written)

This site offered me the best rate for my old samsung phone, once I accepted I recieved the prepaid envelope within 2days. They even told me I was covered up to £50 insurance which was great! All the instructions were straight forward and easy to follow and I received my cheque a few days later! All round great service which I will use again!… Read Full Review

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★★★★★

“HIGHLY RECOMMENDED”

Written on: 18/11/2013 by hannah1313 (1 review written)

Great service, I live in London so contacted Fone Hub to see if I could deliver my phone to them personally. Heard back the same day and dropped phone off the next day. Full payment as originally quoted was in my bank the next day! … Read Full Review

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★★★★★

“Simply the Best”

Written on: 12/11/2013

Excellent service from start to finish. Simple online instructions to follow and easy website to navigate. Just locate your phone model and find out the price being offered. If you are happy, request prepaid documentation to send your phone. In my case the price being offered was very competitive and almost double the price of other websites. I received confirmation that my phone had safely been received and within a few days received a cheque in the post for the exact amount promised… Read Full Review

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★☆☆☆☆

“Beware!”

Written on: 08/11/2013

I recently used Phonehub to sell my phone "which was in good condition with no scratches or marks, and in use on the day posted" I sent It recorded delivery as recommended by them which cost me £8. The package arrived to them on time as expected! Then I received an email from them saying that they received my phone and on checking it there was some damage. So all they could offer me for it was £29... Over £100 less than originally Quoted! I have asked them for proof of the damage and of… Read Full Review

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★★★★★

“getting best price for my old mobile”

Written on: 08/11/2013

I WENT ON A COMPARISON WEBSITE AND FONEHUB OFFERED ME THE BEST PRICE FOR MY OLD MOBILE.FOLLOWING THE INFORMATION ON THERE WEBSITE WAS QUICK AND EASY AND PAYMENT WAS MADE WITHIN 5 WORKING DAYS,I WOULD DEFINITELY RECOMMEND… Read Full Review

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★★★★★

“Very please with fonehub”

Written on: 08/11/2013

Could not ask for a better service for selling your old phones… Read Full Review

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★★★★★

“A lot more”

Written on: 08/11/2013

Hi, first timer on this site, wont be the last time either. A very fast response, a much higher offer than anyone else, what else is there to say. I am happy to recommend Fonehub, I'm delighted with their service Long may they continue, many thanks… Read Full Review

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★★★★★

“The best phone buying service I have used”

Written on: 08/11/2013

Fonebank offered me a very good price for my phone and paid exactly what they quoted. I received the money in my bank just a couple of days after the phone was posted. I would recommend everyone to use them if you plan to sell your phone… Read Full Review

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