Fonehub Reviews - www.fonehub.co.uk

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★★★★☆
3.8 / 5
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69% of users recommend this
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Latest Reviews

★☆☆☆☆

“Avoid at all cost ,,, I will never deal again....”

Written on: 23/11/2016 by ewAllen160 (1 review written)

Great price offered for my phone,I even sent it in the box with charger as new,sent it back the same day I received there envolope and they still reduced offer ,,,,they said because the order was ten days old haha ... what a load off ball....I then had to chase for payment as they told me it had Bean paid ,,,and guess what it hadn't. ...so I ended up threadning to take it further and only then two days later a got my money… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY AT ALL COSTS! ”

Written on: 11/10/2016

The worst company ever! They say they will pay a certain amount for your phone and then downgrade it is the hope you will accept it. You have to pay the high postage to get your phone back. AVOID THIS COMPANY AT ALL COSTS! They are cheats a liars and I would NEVER use them or recommend them to anyone! STEER CLEAR OF THIS!!! … Read Full Review

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★☆☆☆☆

“avoid!!!”

Written on: 12/09/2016 by DillanDouglas (1 review written)

firstly you only get working or faulty on the phone I selected which is rather vague once they received my phone they offered me half the money they had advertised then when I complained they said well its a bit beat up that's why they only offered half the price and I said to them their website does not say anywhere about the actual condition of the phone but they wouldn't budge and their customer service is so slow I sent it off over a month ago and still waiting for my money… Read Full Review

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★☆☆☆☆

“did not pay, never reply or answer the phone”

Written on: 24/06/2016 by Amya24 (1 review written)

disgrace that a company can get away with this - sent my phone off record delivery as requested. original quoted price reduced by £35 because of damaged case... there was no such damage. When I went to reply via email I got not reply. When I tried to log into my account a fault message appears on screen. and when you call there is no answer or the chance to leave a message. DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 21/04/2016 by NiaBowers (1 review written)

I did not receive any post bag to send the phone in to start off with. Which is a poor showing comparing this is just standard practice with other sites. I then sent the phone in with my own bag and via recorded delivery on 12/04/16. This got to them on 13/04/16 according to Royal Mail. However their website did not update any information with regards to this and so by 16/04/16 I decided to call them and get in touch. But despite several phone calls no one got back to me, so I emailed them… Read Full Review

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★☆☆☆☆

“Fonehub Ltd advertises higher prices just to get your...”

Written on: 28/03/2016 by MadysonGomez (1 review written)

Fonehub Ltd advertises higher prices just to get your business and then makes up random defects so that they won't pay the agreed amount. From my own personal experience I would not recommend them. However, if you do decide to use them, make sure that you take plenty of evidence before sending (i.e. photo, video, etc). Thankfully I did do this and even when I submitted evidence they came up with another excuse. In the end I had to resort to threatening legal action and only then did they pay… Read Full Review

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★☆☆☆☆

“Do not use!!!!”

Written on: 11/03/2016 by NicolePowell61 (1 review written)

Sent my iPhone 5s to them over three weeks ago. They do not answer the telephone or email with an update!!… Read Full Review

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★☆☆☆☆

“Do Not Use”

Written on: 08/03/2016 by amontague78 (1 review written)

Do not use this company. They take your phone and then do not pay your money. We are now taking legal action… Read Full Review

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★☆☆☆☆

“do not use”

Written on: 25/02/2016

2 months after sending in my phone I still have not been paid. they do not answer the phone or reply to emails you have been warned… Read Full Review

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★☆☆☆☆

“Shoddy”

Written on: 08/12/2015 by Bearisace (1 review written)

I sent two phones to Fonehub and received an email notification from them that the iPhone 6 Plus I sent them was locked to the EE network when it was an unlocked phone and also the phone was damaged - they offered a new valuation to which I responded advising this was false and that I would be placing a stop on the IMEI until it was returned to me. I then three days later receive an email advising they couldn't return it to me as it was blocked! Shambles!!!!! In respect of the other phone… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 29/10/2015 by Mburl (1 review written)

DO NOT EVER USE THIS COMPANY! They are not to be trusted. We sent a phone to them only to be told the screen was cracked and they had to reduce the price. The screen was in perfect condition. We sent them a photo of the phone we took prior to it being packaged in bubble wrap and sent it to them to prove it was in good condition. They have subsequently not responded to any of our emails. Do not use them!… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 02/09/2015 by mary60 (1 review written)

I was quoted £13 for my phone which I was pleased with, I sent it off as required, the phone was in immaculate condition. I received an email from them saying the offer was revised and it was now £0. When contacted they said it was because the sim was still inside. I replied that I had the sim with me, they said they would re check the phone. They came back to me and said the sim holder was damaged and the quote stood at £0 and if I wanted my phone back it would cost me £5. I cannot prove… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 24/06/2015 by maxhay (1 review written)

Quoted £175, after sending reduced to £130 due to 'broken sensor' which prevents the screen from switching off during a call. This is a common Samsung bug due to dust and is fixed with a wipe of the screen. Wish I had checked reviews before using this company. They hold your phone for ransom by suggesting you pay special delivery and then charging extortionate for the return if you don't like the reduced offer. Either way they will get paid and that's all that matters to them. Daylight… Read Full Review

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★☆☆☆☆

“Treat with caution!”

Written on: 13/06/2015

I was very disappointed after seeing 99% customer satisfaction on their website to have such appalling service. After receiving my order they took a week to get back to me. They said that because the phone was from the USA they were now going to offer me nothing for the phone. After finally getting through to their customer service I clarified the phone was unlocked to be used in the UK. In the t+c's on theIr website the handset just needs to be able to accept a UK sim. They reassured me… Read Full Review

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★☆☆☆☆

“Terrible!”

Written on: 13/04/2015 by deanburley (1 review written)

They forst offer me £65, then i had to pay extra to get the phone sent recorded delivery. They get the phone and tell me there is more than usual scratches to the phone and the sensor is not working. This phone was used by someone who kept the phone at home and didnt know how to use it properly so there are no marks at all on the phone and everything was working. I tell them im not accepting that offer as the phone was in perfect condition, so their reply to that was 'our technicians have re… Read Full Review

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★☆☆☆☆

“Not reliable or trustworthy, do not believe their prices”

Written on: 06/01/2015 by bigpod (1 review written)

I wish I had checked out reviews before sending the phone away but like so many people, I sent away a perfect phone, well packaged, for a price of 180 pounds. They then emailed to say a whole series of cosmetic and operational issues were present and they would now only offer 40 pounds. If you research, this seems to be their common practice so be warned… Read Full Review

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Ayse33's Response to bigpod's Review

Written on: 21/01/2015

Hi there

We are in the same boat and having read so many similar reviews since 2012 I am trying to mount a case against them. Please email me if you are interested in signing a petition to get them shut down. Can't believe they are still trading.

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★☆☆☆☆

“I would of given no stars if there was an option for that”

Written on: 22/12/2014 by bxCorbett99 (1 review written)

Sent off my phone in perfect condition and was quoted £50, reasonable price for an oldish phone. Waited to receive the bubble wrap envelope and wrapped the phone in tissue paper as directed by fone hub. Sent my phone off and after a few days received an email to say they had received it and were proceeding my order. Brilliant, money in the bank. Except. I then received another email saying my offer had changed from £50 to £35 due to "cracking and scuffing beyond normal wear and tear"… Read Full Review

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★☆☆☆☆

“Absolutley Terrible - AVOID!”

Written on: 22/11/2014 by 336Welch (1 review written)

Sent Iphone5 16gb after being quoted £120, there were a few minor scratches on back casing but nothing major and everything else was 100% working fine. I didn’t hear from them after a few days of posting the phone to them so checked my account on their website, it said the offer was now reduced to £60 due to scratches to case and screen damage. I queried this on an email to them which took them a few days to answer and still came back with case damage and screen damage. I again queried… Read Full Review

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★☆☆☆☆

“Terrible service- avoid.”

Written on: 10/10/2014 by LillieMorris224 (1 review written)

Fonehub offered the best money on the comparison site, and the phone was in absolutely mint condition. Was offered £110, payment expected within 2 days of receipt, after around 10 days they decided it was worth only £70 due to being locked to a particular network. Fair enough however- I'm sure they will always find a fault of some sort and would be interested in how often they pay the amount they quote. My main issue however was the lack of contact/information. I have had to ring over and… Read Full Review

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★☆☆☆☆

“Criminals...AVOID LIKE CANCER”

Written on: 02/10/2014 by r44smo (2 reviews written)

Sent of a Samsung galxy s4 quoted £160. they revised to offer to £40 as the screenw as bleeding funny thing is it wasnt when i sent it!!!!!! Avoid like cancer… Read Full Review

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