Cash My Fone Reviews - www.cashmyfone.co.uk

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“Not what it said on the tin”

Written on: 02/10/2013 by davidhoff (1 review written)

Was quoted a great price so thought why not. Sent off my two phones (recorded delivery) only to get an email to say the package had been tampered with and that inside there was only two used phones!(which is what I had stated and sent). Having NO luck contacting them, I then get an email to say they have processed my order and are sending a cheque. Only to get a cheque worth two thirds of what they had quoted. My experience was stress and disappointment… Read Full Review

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“Borderline thievery”

Written on: 26/09/2013 by disgruntled_uk (1 review written)

Sent 2 iPhones, both were marked down by 15% due to the phones 'not meeting the quality set out in the terms and conditions', though phones were in excellent condition - one scratch on the 4s screen. Money was NOT transferred within 48 hours, had to threaten with calling the police when last payment did not arrive after waiting for 3 weeks… Read Full Review

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“Not that impressed.”

Written on: 23/09/2013

The process is easy enough to follow, but I wasn't very happy with how long it took for my order to be processed. I had to contact them via email 2 weeks after I'd posted my phone to see if they'd received it. When I hadn't had a response 5 days later, I called and left a voicemail. About an hour, I mysteriously got an email to say my order was being processed! I was happy with the amount they gave me for the HTC considering the condition. I am now, however, waiting for the BACS payment to… Read Full Review

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“No contact”

Written on: 18/09/2013 by mjwilks (1 review written)

Sent the phone off first class to make for a quick transaction, they got the phone the 30th august they then e-mailed me the 9th September to say the payment would take 48 hours to clear I then didn't hear anything so sent two e-mails still nothing back so I have to call then the 15th September as I was on my honeymoon then said is this to do with the payment and then said they would pay it in. poor service poor contact and slow transfer of money. … Read Full Review

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“Non-payment although receipt of phone confirmed”

Written on: 12/09/2013 by Gilmartin72 (1 review written)

I posted my galaxy phone on 20th August. I received confirmation that the Company had received my phone on 21st August. The price was lowered due to slight cosmetic damage. Payment was supposed to take place within 48 hours.I emailed again this morning 12th September and left a voice mail. No response. I have just read several reviews on a different site from other poeple in the same situation. No phone and no Payment… Read Full Review

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“Got money after phone call”

Written on: 11/09/2013 by Kayduff (1 review written)

Here's my experience. I too was offered 196 for my iPhone 4S which was then reduced by 10'% due to scratches which did not exist. I rang them up and spoke to a girl on the first attempt. She offered me 185 which I accepted. I then waited a week and still hadn't received my money so after several unanswered emails I rang them up again. I got through on the third attempt and spoke to a girl again (politely) who offered to prioritise my payment. One hour later I had received the 185 in my bank… Read Full Review

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“Not happy with the service”

Written on: 06/09/2013

Sent a Galaxy S3 in perfect working order and in excellent condition. Screen protector used on it since new one year ago, along with protective back cover. The price of £202 advertised on their website seems like a ploy to get you to send them your phone, because the offer I received was £30 less when the phone was sent to them. Tried ringing their number twice to get the phone returned but went straight to answer machine, have e-mailed since awaiting reply. I've used other recycling phone… Read Full Review

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“Cash for my phone”

Written on: 28/08/2013 by KCdeA (1 review written)

The price shown on the web and what they offer are different. I have done this sort of thing before but never heard such nonsense. They called and told me a list of scratches etc. and offered a reduced price. When I asked them to return the phones they started the bargaining part. It finished with me stating what my final price was. Don't bother, cheque takes a week too. The lady on the phone was extremely polite, though… Read Full Review

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“phone damaged?????”

Written on: 22/08/2013

I sent in my s4, got an email back to say it was damged and I wasn't getting the full amount I was quoted. I know for a fact there was nothing wrong with the phone at all. so phoned up and got an extra 20 pounds. but was still short 30 pounds. not too chuffed as phone was exceptional as if new and was well wrapped up for transit. hmmmm still not too chuffed… Read Full Review

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“Would not use again”

Written on: 20/08/2013

Posted my old Samsung to Cash My Fone as they quoted the best price. I then received a confirmation email that they had received my phone. In the next email I was offered 25% less for my phone as it had a small crack on back of it (I thought this would happen but was still happy with new price). I called them direct to say I'd accept their new offer. The lady told me the money would be sent to my bank account ASAP. I checked a few days later and still no payment! I called again and was told… Read Full Review

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“NOT AS HONEST AS THEIR WEBSITE PORTRAYS”

Written on: 15/08/2013

Searched the internet to sell a surplus to requirement I phone 5 the handset was only 6 weeks old and had only been out of it's original box twice, hence No defects and in perfect new working condition. found that Cash My Fone gave me the highest price quotation over their competitors so I sold the item to them and sent it registered post payment to be made by Bacs which should be turnaround within 24hours from the date and time of receiving acknowledgement of testing. Got an e mail from the… Read Full Review

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“still no money in my account”

Written on: 11/08/2013

i sent off for my blackberry 9700 a week ago and i still haven't received any money into my account. i hope that it is there within the next couple of days… Read Full Review

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“Cash My Fone.. Or Rip Me Off..”

Written on: 02/08/2013

Sent them my phone after buying a new one. Was fairly happy with the original price they offered though it wasn't great,then they emailed me saying there was a problem with my handset. They wouldn't tell me what the problem was but offered to pay me over £10 less, which I refused. After waiting for days to hear back from Cash My Fone, I eventually got offered a few more quid but the whole experience was really not worth the hassle and just a pain in the ass. Because their communication was… Read Full Review

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“I wouldn't recommend!”

Written on: 24/07/2013 by NicMN (1 review written)

This service was shocking. They gave me a price which was fine but then reduced that cost as thought my phone didn't fit their criteria, specifically its wear and tear. My phone was two years old and had hardly any wear and tear - maybe a few tiny scratches but that's expected! It was in perfect working condition apart from that. Also, whenever I emailed them I rarely got a reply. The process took about 6-8 weeks in total which was ridiculous!… Read Full Review

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“Customer Service”

Written on: 19/07/2013

I would like to make a few comments on your customer service. On 30th June 2013 I replied to your email downgrading your original offer for my phones which, looking at other reviewers, seems to be your usual practice regardless of the condition of the phone(s). In my email I clearly stated that I was willing to accept the new price and waited the stated time of 7-10 days for the cheque to arrive. It had not done so by 17th July to I phoned your customer service to be told that there were… Read Full Review

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“very bad service”

Written on: 10/07/2013

The original quote given was a good price and they sent me the envelope quickly. when they received my phone I was not given my full quoted price and received an email saying they were taking 15% of but gave no reason why. It has now been 4 weeks since i sent my phone of and still haven't received a payment… Read Full Review

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“Room For Improvement.”

Written on: 08/07/2013 by Andy64B (1 review written)

Without doubt the best price offered for my Nokia N8. Postage arrived promptly followed by 2 e-mails to say it had not been received, then an e-mail to say it had, but because it was used the price was reduced by 10%!? OK still a good price so I accepted it. Then nothing for 3 weeks, no response to e-mails and the phone lines were answered by a message to state the inbox was full, no surprise there then! Today I got confirmation my payment would be with me within 48 hours! Watch this… Read Full Review

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“Amateurs.”

Written on: 05/07/2013 by baker2060 (1 review written)

Took 2 weeks after delivery of my phone for them to respond, and that was after a chaser email. They then took 15% off the value for minor blemishes (which they stated was allowed anyway), and then no responses to my email accepting the value. Then...my email has not been recognised to access my account, despite them sending correspondence to the very same address. All a bit amateur. … Read Full Review

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“not happy!”

Written on: 04/07/2013 by jasp252 (1 review written)

I have tried to contact cash my fone for 2 days, have sent numerous e mails regarding my phone which was sent recorded delivery on June 20 and signed for on 21st. I have not received any correspondence and am a little disappointed as I chose cash my fone as it looked a very reputable company paying a reasonable amount for my phone disappointed!… Read Full Review

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“Review - CashMyFone”

Written on: 04/07/2013

Impossible to contact, changed the value of my phone 4 weeks after I sent it but did get the job done in the end. Overall, a thoroughly unsettling experience… Read Full Review

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