Cash My Fone Reviews - www.cashmyfone.co.uk

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“Go somewhere else”

Written on: 04/12/2013 by RobertBarrowcliff (2 reviews written)

I sent my used mobile to these people in November. They advised that it had 'excessive wear and tear' and 'subject to their terms and conditions' offered a lower price. I accepted, as I wanted a quick sale. Silly me. Two emails later, I still had not been paid. I telephoned to complain, and after a couple of days someone answered the phone and promised to pay by 1430hrs that day, explaining that they 'were having difficulties with the system'. I'm still waiting for my money. As far as I'm… Read Full Review

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“Do not believe the glowing reports”

Written on: 24/10/2013

CMF will offer a high price and then lie to discount the price once they have your handset. I have used mazuma on many occasions and never had a problem. On this occasion cashmyphone phone was offering a price £30 better so I decided to give them a try. Massive mistake. The phone was a samsung galaxy s3 and I had only had it two months brand new and in mint mint mint condition. Surprise surprise they said it had excessive wear and tear and deducted 10%. Complete fantasy. trading standards… Read Full Review

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“What a joke”

Written on: 06/10/2013 by Sezziestevens (1 review written)

Once my phone had been recieved I predictably got an email stating that they were going to reduce their offer by 33% because my phone wasn't in perfect order (there was nothing at all wrong with it in reality) I replied and requested that my phone be returned to me. 3 requests later, I still hadn't heard from them. I tried ringing twice and there was no answe. 10 days later I finally spoke to someone who said she'd get my phone sent back to me BUT the very next day I recieved an email instead… Read Full Review

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“Don't trust em !”

Written on: 27/09/2013 by Macleod1914 (1 review written)

Sent my phone off wish I hadn't no reply since they received phone advised that it was not up to terms and conditions try to reply no chance not a bean since spoke to trading standards for advice… Read Full Review

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“They don't ever pay out what they claim. They also...”

Written on: 27/09/2013

They don't ever pay out what they claim. They also don't send back handsets when you ask due to the amount of money they have decided to discount. These people should not be trusted. Also they never answer the phone or reply to emails. Use O2 instead... … Read Full Review

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“Worst for Customer Service”

Written on: 26/09/2013 by AK47P1ssedOff (1 review written)

Phones goes directly to a very unprofessional answer phone, you never get your calls returned. Emails go unread. Facebook messages go unread. I understand their banking system aint working. THEN THEY SHOULDN'T BE ACCEPTING PHONES!!! Daylight Robbery! And utter rubbish. There are a bunch of FAKE reviews on this website, because if there were that many people unhappy, the percentage wouldn't be 4/5 stars... so yes FAKE REVIEWS. I've contacted Watchdog! DO NOT USE THIS COMPANY!!! I urge… Read Full Review

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“Heed the Warnings and Do Not Use!”

Written on: 25/09/2013

I have to say, I was very much looking forward to writing this review after being asked "Don't forget to leave us a review about how you found our service" in one of their emails. I was one of those people that saw a couple of negative reviews but proceeded to use the company anyway as they had the highest price for the phone I wanted to recycle. I really, really wish I'd paid more attention. Since my case has finally been resolved I've now discovered that this company basically lists the… Read Full Review

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“Rubbish ”

Written on: 22/09/2013

Sent my Phone In 3 weeks ago but still Nothing I have emailed them many times but they don't reply i have even wrote in the email i will contact the police but they still don't reply this is my second time using them they where fine on the First go but Knocked my phone From £50 to £20 even tho there was nothing wrong with it So What Ever You Do Don't Use This Company… Read Full Review

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“If you want to give your phone away for free deal with...”

Written on: 22/09/2013

If you want to give your phone away for free deal with this company as they take your phone but don't pay you. Trained monkeys would be better than the staff they have as all they can say is payment will be in before 5pm, been saying that for weeks now… Read Full Review

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“a bunch of theiving bastards!!!”

Written on: 22/09/2013

A bunch of idiots who take your phone and dont pay you. Dont ever use them they will cause immense stress levels and just screw you around… Read Full Review

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“I sent them my phone. They knocked me down £30. And...”

Written on: 22/09/2013

I sent them my phone. They knocked me down £30. And then agreed to only knock me down £20. I said I would call them back with an answer. They never answered the phone again, wouldn't reply to emails. I think they have stolen my phone. I may have to call the police… Read Full Review

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“total rip off !!!!!!!!!!!!!!!!!”

Written on: 22/09/2013

they seem to offer a price for your phone, then it is GAURANTEED it is in a worst condition than you think, so many people have the same problem, customer service is non existent,what a shambles, payment is NOT as promised if at all, I have been waiting 7 days allready. Trading standards are currently investigating them as well, this is in the borough of Merton … Read Full Review

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“Do not use this site”

Written on: 22/09/2013

Do not use this site, they don't give you the money that they offer in the beginning they knocked 25% off when they received the phone but didn't tell u what for, also it does not state anywhere on the site hat the phone has to arrive with charge in battery otherwise they knock money off! Also had to chase them up twice for payment! Would not recommend at all!… Read Full Review

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“Horrible service!!”

Written on: 21/09/2013 by Nikaf88 (1 review written)

Quoted one price then send me email that my phone has got excessive wear and tear, and knocked down the price by 15%.after that 2days didn't answer any phone number,nor email.when at last got through ,they are not interested,refused to say what is exactly wrong with mobile phone.take it or leave it basically. Also misadvertising, on website states bank transfer during 24h and by cheque 48 hours, well they recieved my phone 3 days ago still no money, they said may be Tuesday which is 4days away… Read Full Review

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“DO NOT USE”

Written on: 21/09/2013

Do not use this website, I am reporting them to the police, watch dog and others. They do not pay you, they tell you items are missing when they are not, the say your phone has wear and tear when it hasn't then after all that they keep your phone and do not pay you a penny… Read Full Review

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“If I could give 0 stars I would of!”

Written on: 20/09/2013

If you want a hassle free and pleasant experience selling your old phone, DO NOT USE CASH MY PHONE!!!! They will quote you a price and then reduce it when they have received your phone, your better off sticking with a respected company, and not these guys! Terrible and would not recommend to anyone!… Read Full Review

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“Beware all users”

Written on: 20/09/2013

I sent my Nokia C5 phone to this company many weeks ago and got a very odd e-mail back from them saying that the package had been tampered with and there was only a Nokia classic in the package ?. I have tried to ring them on many occasions, but just got an answer phone and initially left messages for them to ring me, but know one ever did and now it will not allow you to leave a message ?. I have also e-mailed them on many occasions, without any response. I am very suspicious of there… Read Full Review

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“Worst experience”

Written on: 20/09/2013 by jennimay (1 review written)

25% was deducted off my price firstly, for details that were not mentioned when you initially go through the selling process. Sold much worse handsets to other cash for phone businesses and had no deductions. Secondly rude emails when trying to resolve this issue, does anyone have any training? Over a week later i have still not received my (now reduced) payment. And apparently my emails are being ignored. Should have sold it to o2… Read Full Review

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“nearly 2 weeks and still waiting for my cheque!”

Written on: 20/09/2013

It's been nearly 2 weeks since I received my offer for my phones and I still haven't received my cheque! Nor have they replied to my email asking where it is. Next step is my solicitor and Trading Standards… Read Full Review

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“avoid at all costs”

Written on: 28/08/2013 by msh1156 (2 reviews written)

i sent my galaxy s2 to them as they were offering the best price of £118 they emailed every day saying it hadnt arrived even thou i sent it courier and gave them the tracking number. after recieving the phone they then said the phone was damaged and scratched but my phone was immaculate it had a screen saver replaced whenever it was worn and was always in a flip case,this phone was working 100% and could pass as brand new. i also returned it with the original screen cover,box and all acc… Read Full Review

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