Cash My Fone Reviews - www.cashmyfone.co.uk

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“Avoid at all costs, sent my phone over 10mths ago and...”

Written on: 15/08/2014 by 105Blevins (1 review written)

Avoid at all costs, sent my phone over 10mths ago and not heard a thing. I have called they never pick up and left emails they don't reply. Do not send your phone!… Read Full Review

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“No good”

Written on: 12/07/2014 by Burton172 (1 review written)

Sent 2 phones on 18 June had no money off them rang endless times left messages No call back don't even answer the phone Think I've been ripped off and wouldn't advised anybody sending phones to them really annoyed … Read Full Review

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“...”

Written on: 18/05/2014 by AntwanCunningham (1 review written)

I sent an iPad to be recycled with them and when hearing the price they were willing to give I emailed them 1 DAY after the offer telling them that I'd like my iPad to be returned. No reply for about 5 days and it was as I had sent them another email reminding them that I would like my item returned they had said they had recycled my iPad. I was thinking 'but I sent you guys a rejection' and the customer sales team on email tried to make me think I was insane and that I had sent a rejection on… Read Full Review

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“Offered one price then when they recieved the phone...”

Written on: 22/12/2013

Offered one price then when they recieved the phone they said that it was broken and took 50% off. Told them to return it, took me 8 weeks plus court action to get the phone back. Phone came back still in perfect condition. … Read Full Review

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“Unproffessional”

Written on: 19/12/2013

I sold my phone to them, I got a low price for it. When I sent off my phone they had all my details, then a couple weeks they rang me for my details which I gave them already, they said they will send out a cheque and after a month I'm still waiting, when I call them the phones ring out. I've left two messages and no one has got back to me. I've even email the several occasions and I still haven't receive my cheque its like I've been robbed. Not a good company to do business with!!! Not a happy… Read Full Review

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“absolutely not I would recommend this company to...”

Written on: 16/12/2013

I have the same problem I sent my phone to cash my fone 2 months ago and di today I received no payment for my phone and I wrote emails despite them not getting no answer just ignore me and the bell is still promise me the money already pay into my account pull the people already presented myself my issue to the police and they turn this thing can handle the situation ewa czolgowska cheated :-(… Read Full Review

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“Do not use - I'm still waiting for payment”

Written on: 11/12/2013 by Wiganer64 (1 review written)

I am still waiting to receive payment for my sold Samsung phone, I received an email stating that the money would be credited to my account in 48 hours on the 27th Nov and I'm still waiting for payment. Company does not respond to emails or phone calls. Do not use this company… Read Full Review

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Ewablondyneczka's Response to Wiganer64's Review

Written on: 16/12/2013

I have the same problem I sent my phone to cash my fone 2 months ago and di today I received no payment for my phone and I wrote emails despite them not getting no answer just ignore me and the bell is still promise me the money already pay into my account these are used to pull the people already presented myself my issue to the police and they turn this thing can handle the situation ewa czolgowska cheated :-(

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“Go somewhere else”

Written on: 04/12/2013 by RobertBarrowcliff (2 reviews written)

I sent my used mobile to these people in November. They advised that it had 'excessive wear and tear' and 'subject to their terms and conditions' offered a lower price. I accepted, as I wanted a quick sale. Silly me. Two emails later, I still had not been paid. I telephoned to complain, and after a couple of days someone answered the phone and promised to pay by 1430hrs that day, explaining that they 'were having difficulties with the system'. I'm still waiting for my money. As far as I'm… Read Full Review

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“rip off merchants”

Written on: 29/11/2013 by dudleytom (1 review written)

I sent my Samsung galaxy s3 to cash my fone in October as of yet I have not had any payment for the said phone nor have they sent my phone back to me like I asked them to do in the 4 emails I sent them which to date they have not replyed too I got in touch with action fraud who took all the details I have now gone to the county court to issue a summons to get the money they owe me or my phone returned to me this company just rips people off left right and centre something must be done to stop… Read Full Review

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“DON'T DO IT!!!”

Written on: 26/11/2013 by Annoyed_Lady (1 review written)

I sent my phone in nearly 3 months ago, I am still awaiting the payment for it despite endless emails with no reply. I have called the numbers provided and no-one picks up and suprisingly the mailboxes are full so no option to leave a message. I sent my phone in and was told there was screen damage so would I accept a 15% reduction, I have pictures of this phone as I was sending it and there is no damage whatsoever and it also took cash my fone a month and a half to tell me this, this was their… Read Full Review

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“I have to say that the service I received from "Cash...”

Written on: 20/11/2013

I have to say that the service I received from "Cash my phone" was the worst I have ever experienced anywhere. This is the first time I have ever felt the need to write a review, however if I can stop any other customer from using this company and their shocking practices then I feel I should do so. Unfortunately I decided to use Cash my Phone as they seemed to offer the best price via a comparison site. I dont mind admitting that if I was partly motivated by greed of picking up the best price… Read Full Review

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“TERRIBLE COMPANY - UTTER DISGRACE”

Written on: 19/11/2013

To start off with, its a DISGRACE that all the negative reviews on here have been taken down or pushed down to the bottom by fake positive reviews. DO NOT BELIEVE THEM!! Cash my fone managed to do exactly the same as what they do with everyone.. Quote higher than competitors and then reduce 15% because of 'wear and tear' and 'scratches'. Bear in mind my Sony Xperia Z is 10 months old, is immaculate and has had screen and back protectors as well as a full leather case around the phone. I did… Read Full Review

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Ethompson7786's Comment

Written on: 19/11/2013

I have had the same problem. Cashmyfone have had my handset for two weeks now. I accepted the revised offer by e-mail.....which was conveniently 15% lower than original offer but have had no response.
They are uncontactable. Their contact numbers either ring on or say 'inbox full'. They do not reply to e-mails.
This company need to cease trading.
I shall be taking action shortly if they do not respond.

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“CashMyFone are terrible”

Written on: 14/11/2013 by shazzyis (1 review written)

www.CASHYMYFONE.co.uk. I can't believe they haven't been blacklisted off the internet - just goes to show that there is too little control with people setting up companies. They're method of handling the process and their wording is very cleaver - they do not care that they breach their own terms and conditions. They automatically reduce the amount they say they will pay you....you contact to either accept or decline their offer....they don't bother to respond....you try contacting them again… Read Full Review

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“conmen”

Written on: 14/11/2013

cannot contact them, they do not even operate from this building although Bizspace still welcome the stolen phones and pass them on… Read Full Review

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Shazzyis's Comment

Written on: 14/11/2013

I can't believe they haven't been blacklisted off the internet - just goes to show that there is too little control with people setting up bogus companies. They're method of handling the process and their wording is very cleaver - they do not care that they breach their own terms and conditions. They automatically reduce the amount they say they will pay you....you contact to either accept or decline their offer....they don't bother to respond....you try contacting them again (only way of contacting them is by email as they do not answer the phone numbers given)....then they tell you they will pay you within the next 48 hours....then the email comes through with different wording "Your BACS payment will be initiated within the next 48hours for the following details provided." Initiated is the key word as they can initiate all they want but it doesn't mean they will pay you. One month on and I'm still waiting to get paid. By this time they have sold your phone on to someone else so there is no way of getting your handset back. You just have to wait and hope they pay you the money or not at all!

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“Hopeful??”

Written on: 13/11/2013 by Polly24 (1 review written)

Having read these reviews I feel sick, I used this company like others because it offered the best price. I too received the email saying my Samsung Galaxy S3 was damaged and the payment would be reduced, I emailed them back saying how ridiculous their claims were but to process my payment anyway. That was on 07/11/13 having heard nothing and no payment in my bank I tried contacting them yesterday. I emailed and got no response then continually rang the two numbers provided, one was constantly… Read Full Review

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“Rip you off”

Written on: 13/11/2013

Well still waiting for my phone to be returned. Won't answer there phones these people rip you off do not use… Read Full Review

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“AWFUL - DO NOT USE!!”

Written on: 12/11/2013

I have been waiting for my payments for months, they do not answer their phones or respond to emails, if you look at their facebook or twitter page it appears this is happening to lots of people. Disgusting company who do not honour what they offer. I would never ever use this company again and tell all friends to avoid. I hope karma happens to them… Read Full Review

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“Mobile Phone Recycling”

Written on: 12/11/2013

My mobile phone arrived with Cash My Fone on 31st October, I know this because I sent it by Royal Mail Special Delivery and I was able to track it online. They sent me an email on 4th November to say it had just arrived. They sent me another email the same day to tell me there were problems with my phone and they reduced the amount by 50%. My phone was in perfect condition and I never had a problem with it. Since then I have been trying to contact them, they ignore phone calls and emails… Read Full Review

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“You will not get the money for your phone. Do not use...”

Written on: 10/11/2013

You will not get the money for your phone. Do not use this company… Read Full Review

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“Appauling”

Written on: 10/11/2013 by Angrycustomer111100000 (1 review written)

I sent my phones to cash my fone and STILL havent recived any money or my phones back after 8weeks! I have had confirmation they have been recieved and STILL no money. You cant call as no one answers. You cant email as no one replies. Any good reviews on this site are false. This is without a doubt THE WORST experience i've ever had with a company. They have £250 worth of items. As of Tuesday i will be reporting them stolen… Read Full Review

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