Cash My Fone Reviews - www.cashmyfone.co.uk

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“Absolutely terrible service”

Written on: 05/07/2013 by LoisLane555 (1 review written)

I would not use this service again and would strongly recommend that you shouldn't either. It took 2 months and repeated emails for me to receive payment for my phone. In the week after I made my order I received 3 emails from cash my phone reminding me to send my phone to them. 10 days after posting I hadn't heard anything from them so emailed to ask if they had revieved it. I had to send 3 emails over 9 days before I got a response. A week later I got a confirmation email with a revised… Read Full Review

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“Normal servce”

Written on: 05/07/2013

nothing too fancy about this company. reducing the prices make them not good… Read Full Review

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“Amateurs.”

Written on: 05/07/2013 by baker2060 (1 review written)

Took 2 weeks after delivery of my phone for them to respond, and that was after a chaser email. They then took 15% off the value for minor blemishes (which they stated was allowed anyway), and then no responses to my email accepting the value. Then...my email has not been recognised to access my account, despite them sending correspondence to the very same address. All a bit amateur. … Read Full Review

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“Doubting Thomas”

Written on: 05/07/2013

After I sent two phones I then read some bad reviews about this company and after not hearing from them in the time scale stated by cash my phone I had my doubts.How wrong I was,after emailing them I received my cheque within 5 days and a better offer than any other phone dealer offered. Thank you cash my phone. Only suggestion would be to have better way to track the process ofeach order… Read Full Review

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“Unable to contact”

Written on: 05/07/2013

Cash My Fone received my phone on 18th June 2013 - I paid a premium to have this delivered by registered post - they first of all denied receiving the phone then when I gave the details of the registered delivery from Royal Mail they miraculously found the phone. Then they dropped the price for the phone and asked me to confirm I wanted to go ahead with the sale. I confirmed this TEN days ago and have since emailed the company 4 times and phoned both their contact numbers no less than 5… Read Full Review

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“nokia n8 phone”

Written on: 04/07/2013 by alanfull (1 review written)

sent my phone finally got an e-mail confirming they have reiceived my phone two weeks after I sent it . then sent another e-mail reducing the offer by ten percent . couldn't be bothered too dispute sthis sent them an e-mail too say i am accepting there offer . still waiting for conformation and payment . this company is a joke I am now contacting trading standards and bbc watchdog… Read Full Review

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“STAY WELL AWAY - THEY STOLE OUR PHONE!”

Written on: 04/07/2013 by lucasalamone (2 reviews written)

STAY AWAY FROM CASH MY FONE ! They guys are bad news and basically Cash my Fone are stealing people's phones. I do not know why Cash my Fone haven't been shut down as it is basically daylight robbery. My wife and I sent in a brand new Samsung Galaxy phone as we needed to desperately raise money. We head nothing from Cash My Fone. We have tried emailing and calling every day past the cut off date that Cash my Fone should have paid us by but a) They NEVER reply to our emails b) They NEVER answer… Read Full Review

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“stop reducting the pricre!!!!!!”

Written on: 04/07/2013 by KBranD (1 review written)

They should accept general wear and tear . I sent them three phones in working condition two of them had general wear and tear for that they dropped the price by 10% which is not good at all :(… Read Full Review

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“Beware: Dodgy Company Hiding Behind Slick Web & Email Copy”

Written on: 04/07/2013 by S.Parkes (1 review written)

I sent my 2 good as new iPhone 4's 16GB (both had screen protectors on front and back and had been kept in a case and used very lightly). I was quoted £209 for each phone on the website. Luckily due to the value I sent them RM Special Delivery so had tracking and proof of delivery. I started to worry when I hadn't heard anything for 2 weeks, they are IMPOSSIBLE to contact, no one answers the phone or replies to emails. In frustration I spoke to Trading Standards to report them and left the… Read Full Review

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“need to greatly improve”

Written on: 04/07/2013 by ellen.be3 (1 review written)

CashMyFone are a good company to deal with. They greatly need to improve their customer service and payment processing time… Read Full Review

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“not happy!”

Written on: 04/07/2013 by jasp252 (1 review written)

I have tried to contact cash my fone for 2 days, have sent numerous e mails regarding my phone which was sent recorded delivery on June 20 and signed for on 21st. I have not received any correspondence and am a little disappointed as I chose cash my fone as it looked a very reputable company paying a reasonable amount for my phone disappointed!… Read Full Review

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“Review - CashMyFone”

Written on: 04/07/2013

Impossible to contact, changed the value of my phone 4 weeks after I sent it but did get the job done in the end. Overall, a thoroughly unsettling experience… Read Full Review

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“Theft of Phone”

Written on: 04/07/2013 by JHJH (2 reviews written)

sent phone in over a month ago,they tried to take 15% off original price, so I asked for full payment or phone back. They never respond to emails, or phone messages left, this has to be the worst buy your phone company I have ever dealt with, and I wish I had not bothered with them. As far as I am concerned they have stolen my property and I will not give up for £39. Steer well clear of this company… Read Full Review

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“I had nothing, but an averagely ok experience with...”

Written on: 03/07/2013

I had nothing, but an averagely ok experience with them. First of all, after they received my phone they reduced the price. I was not happy with this price so I contacted them to which they were first not reachable but when reached, increased the price and sorted out the problem. The thing is I should not have been able to contact in the first place. Rest OK!… Read Full Review

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“The worst”

Written on: 03/07/2013

Do not respond to e-mails Do not answer the telephone Do not respond to telephone messages Claim they have not received the phone when it was sent by special delivery and have signed for it… Read Full Review

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“Stollen My Mobile”

Written on: 03/07/2013

I have sent a nearly new Samsung Galaxy S4 to this company by special delivery for a price of £342 and received an email saying they had not received it, I then checked the tracking no and it said it had been delivered and signed for by charlotte. I then replied but got no response, and a few days later got the same email, I replied again and no response. I then decided to ring them, could not get through on both there lines and could only leave a message on the one line, so I did and asked… Read Full Review

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“I got paid out eventually”

Written on: 03/07/2013 by Barto (1 review written)

Very close to giving 1 star here but eventually got paid (today!). Ordered envelope on-line 3.6.13, received envelope 5.6.13, sent phone off 6.6.13 and this is where the problems started. I sent 7 emails asking for confirmation of them receiving the phone over 7 days but didn't receive a reply (I had initially gave it a week before chasing). Eventually got a confirmation email saying it was received on 24.6.13 (18 days later!). Received an offer 15% lower than stated for "wear & tare", which I… Read Full Review

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“Appalling scam company ”

Written on: 03/07/2013 by stevieboy71 (1 review written)

I sent off my mint condition phone to them. After a week they replied saying it wasn't in good conditions. After 20 emails and 30 phone calls I finally got through. I accepted a lower offer as I didn't believe they would send me back my phone. Please do not use this company they are a total disgrace. I wish I'd read the comments on here before I sent me phone away. My loss… Read Full Review

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“Avoid! Price offered OK, service leaves a lot to be...”

Written on: 03/07/2013

I sent my phone by courier so that i would have proof the phone had been delivered (which it was 6 days ago),The only communication I have received was an email to say that they did not have my phone yet, this was 2 days after they had actually received it according to the courier!! I have have sent numerous emails to them over the past few days asking them to get back to me, but have not received any response at all. Having read the other reviews I am now begining to wish i had used someone… Read Full Review

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“Poor customer service, didn't pay agreed price...AWFUL”

Written on: 03/07/2013

It has now been 16 days since i sent my phone off to Cashmyfone, I have emailed them constantly since 7 days after sending the phone. They have only just replied stating my phone is pending. They quoted me £80 for the phone i sent off and now they say they will only give me £45. To be honest i'm just happy to get some money for my phone, i didn't look at reviews before i used the company but i would definitely go to a more reputable company and not risk receiving any money. I think the fact… Read Full Review

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