Cash My Fone Reviews - www.cashmyfone.co.uk

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“Promised payment in 2 days but after 10 emails and...”

Written on: 09/07/2013 by pmearns72 (1 review written)

Promised payment in 2 days but after 10 emails and unlimited calls no reply other that we have your phone and basically they've stole it. Do no use… Read Full Review

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Pmearns72's Response to pmearns72's Review

Written on: 10/07/2013

Paid eventually after several nasty reviews hmmmm

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“bad service”

Written on: 08/07/2013 by royeth (1 review written)

sent my phone in nearly a month ago by recorded delivery and sent numerous emails but had no reply and am still waiting while they still have my phone, I will soon be going to citizens advice if I do not get a reply… Read Full Review

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“Room For Improvement.”

Written on: 08/07/2013 by Andy64B (1 review written)

Without doubt the best price offered for my Nokia N8. Postage arrived promptly followed by 2 e-mails to say it had not been received, then an e-mail to say it had, but because it was used the price was reduced by 10%!? OK still a good price so I accepted it. Then nothing for 3 weeks, no response to e-mails and the phone lines were answered by a message to state the inbox was full, no surprise there then! Today I got confirmation my payment would be with me within 48 hours! Watch this… Read Full Review

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“Do not use this company.”

Written on: 08/07/2013 by tiamariatiamaria (1 review written)

I sent my phone to this company by special delivery and had to chase them for confirmation that it had been received as it had been confirmed as signed for by the post office. Upon receiving a standard email confirming receipt approximately 5 days after it had been sent,(which I feel should have been 24 hours) I then had to contact them numerous times for an update on the status, the phone numbers provided on the site either do not get answered or go through to a mailbox which states it is… Read Full Review

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“Awful service”

Written on: 08/07/2013 by nicole_656 (1 review written)

Would definitely not recommend! Although I appear to be one of the lucky ones who actually received some payment, it was significantly less and also extremely late despite me sending off the phone special delivery as they requested-which was also expensive!I had to ring days after I knew the phone had been received and the staff were pretty useless and weren't aware the phone was there. Awful awful service would never use again. Completely incompetent and unorganised!!… Read Full Review

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“They have stolen my phone ”

Written on: 08/07/2013

I sent in my phone and recieved an email saying I would be paid in 48 hours. I have not recieved my money a week later. No one replies to emails and no one answers either of the two phone numbers that they have online. No one returns answer machine messages… Read Full Review

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“Rubbish”

Written on: 08/07/2013

Despite sending my phone on the 8th June, i have still not received payment. I have tried to contact them but They don't answer the phone or reply to emails. Don't use… Read Full Review

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“still not received payment”

Written on: 08/07/2013

Not received payment despite sending 2 phones weeks ago… Read Full Review

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“Take your phone, offer you less money or for the phone...”

Written on: 08/07/2013

Take your phone, offer you less money or for the phone to be sent back, but when you ask for it to be returned they stop answering your emails and keep your phone! Stay away!!! I will be reporting them for stealing my phone… Read Full Review

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“Never again!!!!!!!”

Written on: 08/07/2013 by spajda006 (1 review written)

No cash,no mobile and no answer for my mail… Read Full Review

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“Go elsewhere.”

Written on: 07/07/2013

Very poor communication, both phone numbers were constantly busy and emails were not responded to! Price was reduced by 25% just because of a few scratches on the phone. (This didn't line up with terms and conditions, I was anticipating a slight reduction in price) As well as this it took over a month from when I sent my phone off to when I got paid. In contrast to this I have used companies such as Fonebank and Envirofone where the entire process took a week, two weeks tops. Very poor, avoid… Read Full Review

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“Rubbish”

Written on: 07/07/2013

ive sent my phone 2weeks ago on special delivery and it arrived within 2 day and i am still yet to hear anything i think they have nicked it as when i am ringing there is no answer and they have not contacted me!!… Read Full Review

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“DON'T USE THIS COMPANY!!!!”

Written on: 07/07/2013

Sent 2 iPhones off to them. Within a day they had emailed to say one of the phones was damaged and they would offer me 50% of the price! Which I reluctantly agreed, they said to email them back to agree to the price and then the cheque, which I had asked for, would be sent out in 48hrs! Two weeks later!!!! And numerous text messages and emails later I have heard nothing off them! I will be putting all this information on Facebook and telling everyone I know to share it, and I hope that you are… Read Full Review

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“OKay”

Written on: 06/07/2013

Cashmyphone provides an easy to use website with great price offerings but they do not have good customer support section. Replied to email when I did 4th or 5th time. But overall experience was OK… Read Full Review

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“DO NOT USE THIS RECYCLE PHONE COMPANY ”

Written on: 06/07/2013

I wished I read the reviews about this recycle phone company before I sent my Blackberry Torch 9860 Do not be fooled by their webpage, they do not do what they say on the webpage!! They offer you very good price which you get fooled by! I sent my phone by Recorded Delivery as suggested. I then received a email a few days later stating that they hadn't received it, so I check with the post office "Track & Trace"and it was signed for by them! A few days later I received another email stating… Read Full Review

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“Dont use”

Written on: 05/07/2013

Sent phone with tracking got delivered to cashmyfone.They do not reply to emails just wish I read the reviews. just want phone back but don't think I will ever see it again… Read Full Review

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“good Cs”

Written on: 05/07/2013

I called them up to ask about a question I had and they were very helpful and solved my problem… Read Full Review

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“DO NOT USE THESE DAYLIGHT THEIVES”

Written on: 05/07/2013 by RichieLl (1 review written)

Best price on the net! There's reasons for it, they never give what they say (see other reviews). We sent two phones by special delivery, chased up delivery royal mail did there bit, delivered the next day, signed for. Two days later E mails saying they had not received the phones, tried to contact them to no avail. Two more days went by and more E mails saying the same thing, worried Now !!!finally after 9 days an E mail saying they had received one phone but could only offer us a reduced… Read Full Review

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“Good Overall”

Written on: 05/07/2013

Cheque processing time could have been faster. Price was good. Overall service is good. Would recommend… Read Full Review

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“Stay away just false promises and plain daylight robbery”

Written on: 05/07/2013 by davrey (1 review written)

If you are thinking of using these because they offer a higher price DON'T they just reduce it when they receive your phone. This company are just absolutely awful. Sent my phone in and it took three weeks for them to confirm receipt and then immediately followed by another email reducing the offer. Despite replying immediately accepting the offer it took a further two weeks to receive payment. Attemprted to contact by email four times and left three telephone messages but never any reply of… Read Full Review

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