Absolutely terrible service

Click here if this is your business
★★★★☆
3.5 / 5
70% of users recommend this
Click here if this is your business
  • Value For Money

LoisLane555's review of Cash My Fone - www.cashmyfone.co.uk

“Absolutely terrible service”

Written on: 05/07/2013 by LoisLane555 (1 review written)

I would not use this service again and would strongly recommend that you shouldn't either.
It took 2 months and repeated emails for me to receive payment for my phone.
In the week after I made my order I received 3 emails from cash my phone reminding me to send my phone to them. 10 days after posting I hadn't heard anything from them so emailed to ask if they had revieved it. I had to send 3 emails over 9 days before I got a response. A week later I got a confirmation email with a revised price due to the condition of the phone. It stated to email back to confirm I accept this offer and payment would be revieved 48hours later. I sent two confirmation emails that week to no avail. When I tried to call I was immediately put through to an out of hours answer machine with a poorly recorded and unprofessional message. I became suspicious at this point. I sent several more emails until finally 3 weeks later I revieved my payment.
I feel this company relies on customers giving up hope with their order and accept the loss of their phone and money.
Disgusting conduct for what is supposed to be a professional company.

Visit cashmyfone.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
cashmyfone.co.uk