Written on: 03/07/2013 by Barto (1 review written)
Very close to giving 1 star here but eventually got paid (today!). Ordered envelope on-line 3.6.13, received envelope 5.6.13, sent phone off 6.6.13 and this is where the problems started. I sent 7 emails asking for confirmation of them receiving the phone over 7 days but didn't receive a reply (I had initially gave it a week before chasing). Eventually got a confirmation email saying it was received on 24.6.13 (18 days later!). Received an offer 15% lower than stated for "wear & tare", which I was happy to accept as it did have scratches here and there. I got a reply & paid today for the phone via bank transfer (3.7.13) so all in all it took me 28 days from sending the phone to receiving payment. Bearing in mind I only went with them as they claimed 48 hours to send the money from receiving the phone. The fact that they don't reply to emails is shocking.
As rated by real users
" Very helpful great service would use these again brilliant " Read More
" Shocking service - only use if you don't mind non payment " Read More
" Avoid.still waiting for cheque after 2 weeks.they are blaming royal... " Read More
" Too fussy by half - go elsewhere " Read More
" Very good and easy to use " Read More