I used Bozowi as they advertised the highest price for my mobile phone. I sent it to them (after they provided a pre-paid envelope), and a couple of days later I received an email to say they had found the handset to be water-damaged. Well, the screen did have a stain on from when I attempted to attach a screen protector, and the water seeped into the sides of the handset. This happened on the day after I bought the handset and I'd used the phone for the next 3 years without any problems whatsoever. As a result, Bozowi reduced their offer from £62 to just £18, due to the stain on the screen. Not too happy at this point, so I paid £10 for the return of the phone as I was not prepared to accept such a reduced offer. When I received my phone back, the way it had been re-packaged had damaged the handset, where the charger was pressed into the camera's flashlight section, damaging the phone. I sent an email to Bozowi with clear pictures of the damage that had been caused by their operative repackaging the phone. Brendan at Bozowi emailed me to say that he needed to refer this matter to their insurers and would come back to me a couple of days later. Three days later, Brendan actually called me and said outright that he'd like to sort out this matter immediately, and asked me what it would take to accept a settlement. I said I'd like the original £62 I was expecting, and he immediately accepted this. He said it would take a couple of days to get sorted and would pay directly into my account, as I provided my bank details with the original order. I'm very glad to say that my bank account did get credited, but not with the £62 agreed, but for £72, which I assume was the refund of the cost of returning my handset to me that I'd paid for. I'm glad to say that even though there was a hiccup in the process, that Bozowi handled the whole situation with a professional attitude, kept me in the picture as matters progressed, and I received what I expected to receive, plus the refund of the P+P I paid for it's return. Can't complain overall with the situation, even if it did take a bit longer than I had thought it would take i.e. 2 weeks, not 2 days, due to the damage to the phone when they sent it back.

My son sent his phone to this lot, however despite the phone working fine when sent off, they found an (unspecified) software fault and paid him less. Surely if the phone is being refurbished then the software would be re-installed anyway, sounds like an excuse to offer a reduced price. We did think of asking to have it returned but they wanted to charge for that. I have used other phone recycling sites before and all have been better than this lot.

used your site and sold two iphones. was really happy - thank you for the quick service. used someone else last time and waited a long time, so glad to see that there are quicker payers now. thanks