Written on: 26/07/2012
I have had very bad customer service from Vodafone from the get go! And it has not improved one bit!!! They promise to have sorted out your problem and a month later you see that the problem is still there! Vodafone are still taking money from my account for 2 mobile phones when I only have 1! I clearly returned the second mobile!! This is now the second time that I am having to call them!
My friend has had an encounter with them also- she ordered 2 mobiles with the understanding that she could transfer ownership to whomever she wants to after 3 months. To her knowledge, after 3 months- she changed ownership. A couple of months later she got a call saying that she has not paid her recent bill. She explained the situation and thought it had been sorted. She was given false reassurances right until the termination of her contract.
I can only say that once my contract is up for renewal, I will terminate my account with Vodafone! They are extremely incompetent! And I would not recommend them to anyone!
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