Horrendous, avoid at all costs

“Horrendous, avoid at all costs”

Written on: 12/05/2012

Have been with Vodaphone for the one full contract and am now a 6 months into a 2 year contract. Although their prices may look good, please avoid them. Their customer service is awful.
So I had a blackberry curve (which broke serval times) but Vodaphone fixed it and it was all fine. It wasn't until I came to upgrade my phone that the problems began. In November I upgraded to the new Blackberry 9900. It's £36 a month which I would say is a fair price for a contract. So initially I had a few minor problems with the handset but just ignored them as it was my new phone and wanted to enjoy it. Such a mistake. I should have taken it back immediately and said I wanted to change the handset to an iPhone 4s.
However that is a problem of taste. This is where my blood boils. So the Blackberry I upgraded to was obviously an upgrade. It was an upgrade 'deal' offer for the contract. I had to enter my phone number online to get the phone. The phone did not come with a new sim so I just continued with my previous sim and it was all fine. Then my mum (who pays my phone bill) started asking me why I had gone over my contract so much. Now I virtually can't go over my contract, I get 600 minutes (I probably use about 200), unlimited texts, plenty of internet and Blackberry services. So I explained this and we both thoroughly confused. Granted that we should have phoned Vodaphone straight away but my mum and I run rather frantic lives so it was sort of forgotten. To cut a long story short I then had serious problems with my new Blackberry and had to take it in for repair. So I switched my sim back to the other Blackberry and my internet services all stopped working. Eventually got my mum to phone Vodaphone and I was asked such questions as have I taken the battery out and put it back in again. So there was nothing they could do and have to send me a new sim. So I quickly reminded my mum whilst on the phone to ask about my phone bill.

Vodaphone had continued charging me for my old contract as well as the new. On discovering this the woman on the phone quickly stated, 'I can give you two months of it back'. It had been happening for 6 months. Apparently it is our fault for not noticing the bill was wrong and phoning Vodaphone instead of it being their fault they did not cancel my contract...
Ridiculous customer service. I would recommended o2, they had the best customer service ever and as soon as my contract is up that's exactly where I will be going!

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