Waste of money

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Virgin Mobile UK - www.virginmobile.com
★★☆☆☆
1.8
19.0% of users recommend this
  • Signal Coverage

  • Customer Service

  • Value For Money

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Mason399's review of Virgin Mobile UK - www.virginmobile.com

“Waste of money”

★☆☆☆☆

written by Mason399 on 06/07/2014

Data coverage is terrible - I used less data on average than with my previous contract despite upgrading to an unlimited package, simply because most of the time I had no signal. Looking for a cause I found a page on their website stating that is was a known problem with android phones because of the way the network switches between virgin and orange/t-mobile - they kept that quiet in their advertising!

Couldn't get voicemail or international roaming set up at all despite following their instructions, unacceptable since I use my phone for work. Couldn't get through to their support line either so no help there.

Two months in they sent a letter advising hat the cost of my sim-only 30-day contract was increasing by ten per cent - not a chance, off to EE where I've found the coverage and service much better already.

Usually I'm really happy to use Virgin services but this really isn't up to scratch. Very disappointed.

  • 0 - 6 Months

    Time with Network

  • Signal Coverage

  • Customer Service

  • Value For Money

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