Written on: 10/10/2013
We've been using Utility Warehouse for 9 years & have been delighted by their service and their prices. When I've had need to call them, the phone has usually been answered in under 15 seconds, which is hours away from the responsiveness I've had from other utility providers.
I love the fact that their ValueCall package is so competitively priced, and that I can change my tariff whenever it suits me, and I'm not locked into what could be an incorrect tariff for a year or two. Also, when my contract on my handset ends, they will automatically drop my tariff to SIM only, rather than continuing to charge me full monthly rates - I believe this shows integrity and putting the customer's best interests first.
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