My sim did not receive incoming texts or phone calls constant promises day after day that my old number would be transferred that day. I lost out on a weeks worth of business phone calls and income as my mobile number is the way that customers can contact me. Utterly disgusted with the lack of interest or urgency on TPOs part and not even one apology from them. NEVER USE TPO EVER!!!!!!!!

So I signed up to TPO over a year ago, £13/month Sim only 3G, 3GB of data and unlimited texts and minutes. I've been quite happy with the service, I live in essex/london and coverage has been fine. Sometimes difficult to get through on phone lines but they are open saturdays. Switching for a cheaper deal which cant be matched as I am a BT broadband customer. Would defo recommend.

I found it pretty easy to transfer over to this network, and the customer service I have received so far has been excellent. And I love that I can give something back to a cause or charity that I love. So far I haven't had any issues with coverage either, so all in all i'm very happy and will continue to use these guys and let my friends know about them.

I had a PAYM contract with TPO for 16 monthes. During this time I did not incur any charges not covered by the contract.On completing the on-line application form I paid, via my credit card, for a monthes service in advance. During that time the only time I established contact with a customer services rep was the day I decided to get my PAC code to terminate the contract. I waited for over an hour for someone to answer my call. All other attempts at contacting customer services by telephone were unsuccessful - some I abandoned after 30/40 minutes and some others were answered by someone (not a customer services rep) who informed me that customer services was unavailble and they would phone me back. The best phone back response I received was recieved 3 days later. The worst was no phone back at all. The telephone support service was all but non existant. ON average they take 3 days (when they do reply) to respond to communications via their web portal or e-mail. They also appear to have some very unusal accounting practices (based on research into my account with them) as follows: 1/ The up front payment (paid by credit card when I placed the on-line order) has never apeared on my account/statement and, as far as they are concerned, does not have an affect on what I owe them. In short it has vanished into thin air. 2/ The final invoice (for services rendered during July 2016) had been increased by 25% from the previous month (the reason I terminated the contract). This increase was for a change of service contract that came in affect on the 1st August 2016. In short they had invoiced the increase a month early. I also received no prior notice of this increase. I have sought answers to the above anomalies but to date TPO has failed/refused to offer any explanation of them. Based on my expeience with customer services it is obvious they have no idea how to run a viable business but the inability/refusal to answer these simple financial anomalies (incorrect invoice and missing payment) is bordering suspicious. It is interesting to ponder that if this financial anomally (£14.99) has affected all of TPO's PAYM customers (22,595 at 31st March 2016) how much it is worth in total and what percentage of each years turnover it makes up? I strongly urge any TPO customers who have or had a PAYM account (some 22,595 at the 31st March 2016) to check their accounts carefully for the above anomalies. The following is extracted from their Annual Statment for the year ending December 2015: 1/ They lost £10,454,176 (*) on a turnover of £2,108,629. 2/ The executive directors paid themselves £670,832 renumeration (31.81% of the turnover - approx. ONE THIRD). 3/ The amount paid to charities (10% of bill ex VAT donated to a good cause) was £78,679 (3.73% of turnover). Unless they have some other form of income that makes up the majority of their revenue the Turnover should have been £78,679 * 10 = £786,790. Assuming that their sole source of income is selling mobile telephony to the public (i.e. people paying to use a mobile phone network) and they give 10% of that income to charity I would have expected the charity donation to either be 10% of £2,108,629 = £210,863 or the Turnover to be approx. £786,790. 4/ They state that their revenue is £2,108,629. They also state that at the end of year 2015 they had 69,000(*) subscribers (PAYG and PAYM) and that the monthly revenue per PAYM subsriber was £13(*) and the monthly revenue per PAYG subscriber was £9(*). Assuming that of the 69,000(*) subscribers 19,000 (an estimate based on the 22,595 on PAYM to 57,894 on PAYG ratio as at 31st march 2016) were PAYM I calculate the revenue for 2015 should be: 19,000 (approx.) subscribers * 12 monthes * £13 per month = £2,964,000 50,000 (approx.) subscribers * 12 monthes * £9 per month = £5,400,000 equating to an annual revenue of £8,364,000 of which 10% would have gone to charity. If this figute is approximately correct why is it so far from the stated turnover of £2,108,629? As you can see there 3 very different turnover values - that stated in accounts, that calculated from charity donations and that calculated from monthly revenue per PAYM/PAYG subscriber (Stated in Accounts = £2,108,629, Based on Donations = £786,790 and based on Subscriber data = £8,364,000). Unfortunately the accounts do not breakdown the stated turnover figure. (*) See Pages 2 and 32 of the 2015 Annual statement as source of this data and extracts from 2015 Annual report below. Their annual statement can be accessedI do not know if TPO will survive (their share price today is 8.44 pence whislt the AIM lauch price was £1.30. Much as I admire the principal of supporting charites (the reason I signed up) one has to consider the practical aspects and whether TPO are delivering what they claim - their own figures quoted in the 2015 Annual Statement do not add up with regards to their chariy donation?. What happens if they do not survive the current financial situation? What happens to your telephone number? Would you not be wiser using a stable service provider and donating £1 a month to your charity (at the 31st December 2015 this would have equated to a £828,000 (69,000 subscribers * £12 per year) donation to charity compared with the £78,679 donation stated in their accounts? If you are considering using TPO to provide your mobile telephony services I stongly recommend that you do not. Finally I apologize for any undetected typos. *************************************************************************** Extracts From 2015 Annual report ================================ TPO ended 2015 with over 69,000 subscribers in the UK, well ahead of the Group's initial expectations, and a substantial increase on the 14,000 subscribers at the end of 2014, and the 35,122 subscribers at 30 June 2015. We maintain confidence in our forecast subscriber numbers over the coming years. We are pleased to report that solid trading has continued into the current financial year and as at 31 March 2016, subscriber numbers in the UK were 80,489, an increase of 16.6% on the total at 31 December 2015. These subscriber numbers consist of 22,595 on PAYM and 57,894 on PAYG. We are encouraged by our continued ability to transition customers from PAYG to PAYM. Revenues from PAYM customers have increased by 370% since 31 December 2014, translating to a monthly run rate of approximately £301,000*. We currently have an average revenue per subscriber run-rate of £12 for PAYG and £14 for PAYM customers, excluding offer period customers, compared with £9 and £13 respectively as at 31 December 2015. Loss for the year was £10,454,176 (2014 - £2,328,399) and loss per share was £0.11 (2014 - £0.02 per share).

Diabolical it would contravene the trade descriptions act to attempt to use the words 'Customer Service' and The Peoples Operator in the same sentence. Impossible to get through they try to direct you to Q and A's section where there is no helpful information whatsoever and when you do manage to speak to someone their knowledge and helpfulness would not rate one star out of ten. CHEAP AND NASTY OUTFIT - AVOID AT ALL COSTS.........

They did not have phone numbers for my area so I had to get an area code from somewhere else. I tried to get a second line after 4 months and they still did not have numbers available. The calls constantly drop here in Georgia and in Florida as well. Customer service people are not very knowledgeable.

When I singed up for the first number online, the registration failed. They did not have enough phone numbers for my area. After dozens phone calls to tech support they finally fixed it after 2 weeks but I still cannot see my account online. They said it is because they had to set up my account manually. I thought it was just bad luck so I signed up my wife online. The same situation even after 3 weeks: they did not have enough phone numbers and she does not have online account either. This time it took only 2 weeks to set it up with a number from a different area. I tried my luck for the third time and signed up my son: guess what? The same situation and on top of it they charged me double. You can call the support only at certain hours.

I am paying more than agreed for a service that isn't working and have written 5 times to customer service who don't reply! Takes 45 minutes to get through by phone - going to move to another provider!

Don't touch them with a barge pole, Terrible coverage, paid for 6 data never got any couldn't link to internet from beginning of contract , terrible customer service couldn't get in touch with them unless prepared to wait 45 mins for answer from customer service, website doesn't make it easy to get any customer service either, tried cancelling contract several times only to still receive billing notifications. Have now had to cancel direct debit after final 30 day notice period, after contacting them several times to sort it out and still not getting any response. Total rip off.

I moved from Tesco (O2) mobile to TPO when they were still on the EE Network as the tariff and 10% charity donation appealed. Negatives: they took several days to port my number; took an average of 45 minutes to answer a call; the voicemail instructions were in French! The positives: the tariff; the staff were helpful - when you eventually got through. My number was then transferred over to the 3 network. I requested transfer for a Wednesday, so they transferred it on a Monday! The voicemail was initially in French yet again - no explanation. Five telephone calls to customer services - again an average wait of circa 45 minutes. Setting up a voice mail PIN 3 times but it would never request one when calling in. Friends would leave an voice message but no notification would be sent to my handset so I'd no idea a VM had been left. I'll stop at this point. I DID get a PAC from TPO immediately and they even sent it via SMS too. I've no criticism of their CS staff - I think I've spoken to all four of them! I'm now back with Tesco/O2. Ported number: 2 hours; average wait time for CS to answer 3 minutes. The lesson of this story is, "You get what you pay for".

do not go to this company under any circumstances you cannot leave as the are nearly impossible to contact in any way. If you do get contact they will fob you off with blatent lies and you are back to square one. I have been trying to get a pak code from them so as to go to another company.It seems i will have to lose my number as they seem to have shut down any means of communication,chat, phone, email all useless.They seem to have disappeared.

Since their switch to the Three network I have no signal at my home. My credit disappeared. They will not give me a PAC despite two weeks trying and a report to Ofcom. Nobody ever answers the phone and "chat" has disappeared from the web site. Email response is 3 to 6 days and mainly consists of automated excuses and apologies. I've had my number 16 years and refuse to lose it. Wish I had never transferred to this company. DON'T TOUCH THEM WITH A BARGE POLE!!!

Less than a month after switching to TPO and having my number transferred over my SIM card stopped working in the middle of a Spanish holiday. On my return I contacted customer support via email. Three daya later I got a standard reply saying they were having problems with some accounts and were working to restore service. Next day they sent another reply saying there was a problem and they'd send me a new SIM. Unfortunately I wouldn't get my number back until they sorted the problem with the few accounts that had lost service. This SIM arrived 5 days later even though they'd stated 2. By this time I'd connected to another network as the lack of service was a big problem to me so I emailed again and asked for my PAC code. Seems they claim they can't supply my PAC code at the moment during the "problem" with my original SIM. So I can't get my phone number back! Avoid this network like the plague, bad technically and terrible customer service.

Rude and appalling customer service agents that don’t care about resolving any problems the customer may have with their contract. I wanted to port my number and after over a week, numerous calls to TPO and having to wait on hold each time for hours to get through, I was still not able to receive incoming calls and texts. Finally I made a complaint over the phone, which was never resolved. Decided to email their complaints department, which sends back an automated email stating that most complaints will be resolved in 24 hours, if not then within three days. However, no response from their complaints department after 4 days with the technical issue of not being able to receive incoming calls and text still persisting. Requested a PAC code and was hung up on by one of their customers service agents, so had to call back and hold for over another hour and finally managed to get my Pac code from them. If you are thinking about taking out a service with this operator please think again. Their offers maybe cheap and give money to charities, however the customer service is non existent, they do not do what they say they will in a timely manner that is to the customers satisfaction or provide the full mobile service that you are paying for. Be warned and look elsewhere.

LOWERED MY DATA, HIDDEN CHARGES IN THE END I WAS AFRAID TO USE MY PHONE BECAUSE I WASNT SURE WHAT I AM CHARGE FOR EVEN ON UNLIMITED TEXT, CALLS AND 3GB DATA!!!!

Absolutely disgusted. This company took out around £220 from my bank account. Downgrading my tariff without notifying and then charging me for all the calls. BEWARE AND STAY WELL CLEARING THIS COMPANY.. CUSTOMER SUPPORT IS NON EXISTENT, and seems like their staff do not care.

It's been 3 days I can't get through to them, left so many messages no reply at all.