The People's Operator Reviews - www.thepeoplesoperator.com

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★☆☆☆☆
1.3 / 5
36
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Latest Reviews

★★★★☆

“Love them”

Written on: 01/03/2017 by NatalyaFinnegan (1 review written)

I found it pretty easy to transfer over to this network, and the customer service I have received so far has been excellent. And I love that I can give something back to a cause or charity that I love. So far I haven't had any issues with coverage either, so all in all i'm very happy and will continue to use these guys and let my friends know about them… Read Full Review

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Geejaykay's Comment

Written on: 02/03/2017

Thing is... the "give something back to a cause or charity" thing is possibly a scam. The company advertises that 10% of each monthly bill will be given to the customer's selected charity, but according to the most recent semi-annual financial report from TPO Mobile, only 3.9% of revenues are actually being disbursed to causes. So, if you want to align with a company that would lie about its commitment to charity, and a company whose stock price is down 90% from when it entered the market in 2014, that's your choice... but some would say it's a bad choice.

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★☆☆☆☆

“The Worst I Have Dealt With”

Written on: 19/02/2017

I had a PAYM contract with TPO for 16 monthes. During this time I did not incur any charges not covered by the contract.On completing the on-line application form I paid, via my credit card, for a monthes service in advance. During that time the only time I established contact with a customer services rep was the day I decided to get my PAC code to terminate the contract. I waited for over an hour for someone to answer my call. All other attempts at contacting customer services by telephone… Read Full Review

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★☆☆☆☆

“Zero Customer Service”

Written on: 07/01/2017

Diabolical it would contravene the trade descriptions act to attempt to use the words 'Customer Service' and The Peoples Operator in the same sentence. Impossible to get through they try to direct you to Q and A's section where there is no helpful information whatsoever and when you do manage to speak to someone their knowledge and helpfulness would not rate one star out of ten. CHEAP AND NASTY OUTFIT - AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“Horrible reception, bad customer service”

Written on: 02/01/2017 by MiracleKelley66 (1 review written)

They did not have phone numbers for my area so I had to get an area code from somewhere else. I tried to get a second line after 4 months and they still did not have numbers available. The calls constantly drop here in Georgia and in Florida as well. Customer service people are not very knowledgeable… Read Full Review

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★☆☆☆☆

“Just a horrible company”

Written on: 11/11/2016 by 1983Harvey (1 review written)

When I singed up for the first number online, the registration failed. They did not have enough phone numbers for my area. After dozens phone calls to tech support they finally fixed it after 2 weeks but I still cannot see my account online. They said it is because they had to set up my account manually. I thought it was just bad luck so I signed up my wife online. The same situation even after 3 weeks: they did not have enough phone numbers and she does not have online account either. This… Read Full Review

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★☆☆☆☆

“Worst company in the world?”

Written on: 11/10/2016 by dirtmopmadasafish (2 reviews written)

Do I really have to give a whole star? They deserve none.A fiasco. Lost numbers/credit. Unanswered mails. Countless hours wasted.they will no doubt fold and good riddance… Read Full Review

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★☆☆☆☆

“Worst company in the world?”

Written on: 11/10/2016 by dirtmopmadasafish (2 reviews written)

Do I really have to give a whole star? They deserve none.A fiasco. Lost numbers/credit. Unanswered mails. Countless hours wasted.they will no doubt fold and good riddance… Read Full Review

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★☆☆☆☆

“Terrible service that I am overpaying for”

Written on: 09/10/2016 by AmariMaher (1 review written)

I am paying more than agreed for a service that isn't working and have written 5 times to customer service who don't reply! Takes 45 minutes to get through by phone - going to move to another provider!… Read Full Review

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★☆☆☆☆

“Appalling!”

Written on: 05/09/2016

Don't touch them with a barge pole, Terrible coverage, paid for 6 data never got any couldn't link to internet from beginning of contract , terrible customer service couldn't get in touch with them unless prepared to wait 45 mins for answer from customer service, website doesn't make it easy to get any customer service either, tried cancelling contract several times only to still receive billing notifications. Have now had to cancel direct debit after final 30 day notice period, after… Read Full Review

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★★☆☆☆

“You get what you pay for! ”

Written on: 04/09/2016 by baz4u (1 review written)

I moved from Tesco (O2) mobile to TPO when they were still on the EE Network as the tariff and 10% charity donation appealed. Negatives: they took several days to port my number; took an average of 45 minutes to answer a call; the voicemail instructions were in French! The positives: the tariff; the staff were helpful - when you eventually got through. My number was then transferred over to the 3 network. I requested transfer for a Wednesday, so they transferred it on a Monday! The voicemail was… Read Full Review

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★☆☆☆☆

“this company appears to have disappeared”

Written on: 24/08/2016 by LydiaWillis25 (1 review written)

do not go to this company under any circumstances you cannot leave as the are nearly impossible to contact in any way. If you do get contact they will fob you off with blatent lies and you are back to square one. I have been trying to get a pak code from them so as to go to another company.It seems i will have to lose my number as they seem to have shut down any means of communication,chat, phone, email all useless.They seem to have disappeared. … Read Full Review

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Geejaykay's Comment

Written on: 25/08/2016

That's basically what happens to any company with which he has a material investment.

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★☆☆☆☆

“DISGUSTING State of Affairs”

Written on: 10/08/2016 by wyrdwoman (1 review written)

Since their switch to the Three network I have no signal at my home. My credit disappeared. They will not give me a PAC despite two weeks trying and a report to Ofcom. Nobody ever answers the phone and "chat" has disappeared from the web site. Email response is 3 to 6 days and mainly consists of automated excuses and apologies. I've had my number 16 years and refuse to lose it. Wish I had never transferred to this company. DON'T TOUCH THEM WITH A BARGE POLE!!!… Read Full Review

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Grouchfungus's Response to wyrdwoman's Review

Written on: 14/08/2016

Snap! I've had exactly the same experience. I reported them to Ofcom. I think they put me on PAYG in error with the 3 switch over. However I can't find out because TPO are in contactable. No service on mobile for 9 days. Cannot get PAC code. Don't use them.

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Wyrdwoman's reply to Grouchfungus's Comment

Written on: 14/08/2016

Keep up the pressure... I have just received a PAC code after a long wait and the third conversation with Ofcom! Bye bye TPO :-)

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★☆☆☆☆

“PAYG Balance Forfeited with NO NOTICE!”

Written on: 01/08/2016 by Old_Fogey (1 review written)

TPO have migrated from EE to 3, as part of this migration they put up an article on their website on the 29th July telling you what you needed to do by the 28th July to avoid forfeiting all credit balance on a PAYG account....... I only noticed this because the phone was cut off. The replacement SIMs wont' work in my phone in any case, and they won't refund you any money. The charity I nominated never got any money despite over £350 of top-ups and a promise of 10%. Avoid at all costs! Its… Read Full Review

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★☆☆☆☆

“Technically bad too”

Written on: 30/07/2016 by neRogers298 (1 review written)

Less than a month after switching to TPO and having my number transferred over my SIM card stopped working in the middle of a Spanish holiday. On my return I contacted customer support via email. Three daya later I got a standard reply saying they were having problems with some accounts and were working to restore service. Next day they sent another reply saying there was a problem and they'd send me a new SIM. Unfortunately I wouldn't get my number back until they sorted the problem with the… Read Full Review

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★☆☆☆☆

“KEEP WELL AWAY FROM THIS MOBILE OPERATOR”

Written on: 16/03/2016 by Paynezq403 (1 review written)

Rude and appalling customer service agents that don’t care about resolving any problems the customer may have with their contract. I wanted to port my number and after over a week, numerous calls to TPO and having to wait on hold each time for hours to get through, I was still not able to receive incoming calls and texts. Finally I made a complaint over the phone, which was never resolved. Decided to email their complaints department, which sends back an automated email stating that most… Read Full Review

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★☆☆☆☆

“DO NOT JOIN TPO!!!!”

Written on: 02/03/2016 by Yoselinp263 (1 review written)

LOWERED MY DATA, HIDDEN CHARGES IN THE END I WAS AFRAID TO USE MY PHONE BECAUSE I WASNT SURE WHAT I AM CHARGE FOR EVEN ON UNLIMITED TEXT, CALLS AND 3GB DATA!!!!… Read Full Review

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★☆☆☆☆

“Absolutely disgusted. This company took out around...”

Written on: 02/03/2016 by Ashlee345 (1 review written)

Absolutely disgusted. This company took out around £220 from my bank account. Downgrading my tariff without notifying and then charging me for all the calls. BEWARE AND STAY WELL CLEARING THIS COMPANY.. CUSTOMER SUPPORT IS NON EXISTENT, and seems like their staff do not care. … Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 01/03/2016 by ReubenSchaefer (1 review written)

It's been 3 days I can't get through to them, left so many messages no reply at all… Read Full Review

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★☆☆☆☆

“ worst ever. dont join and waste of time”

Written on: 01/02/2016 by dvRoche423 (1 review written)

 money sucker. worst ever service… Read Full Review

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★☆☆☆☆

“Not ethical huge overpayment for data usage”

Written on: 28/01/2016 by scotty148 (2 reviews written)

TPO have charged me an extortionate amount for data, that was supposed to be included in my monthly data allowance. I seems that in December they reduced my calls and data bundle allowance drastically but still continued to charge me £11.99 for the bundle, I was not aware of these changes and have checked my email account and to my knowledge did not received this email informing me of the changes. This month I used approximately 2.6GB of data which is well within my bundle allowance or so I… Read Full Review

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