The People's Operator Reviews - www.thepeoplesoperator.com

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★☆☆☆☆
1.3 / 5
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Latest Reviews

★☆☆☆☆

“Appalling!”

Written on: 05/09/2016

Don't touch them with a barge pole, Terrible coverage, paid for 6 data never got any couldn't link to internet from beginning of contract , terrible customer service couldn't get in touch with them unless prepared to wait 45 mins for answer from customer service, website doesn't make it easy to get any customer service either, tried cancelling contract several times only to still receive billing notifications. Have now had to cancel direct debit after final 30 day notice period, after… Read Full Review

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★★☆☆☆

“You get what you pay for! ”

Written on: 04/09/2016 by baz4u (1 review written)

I moved from Tesco (O2) mobile to TPO when they were still on the EE Network as the tariff and 10% charity donation appealed. Negatives: they took several days to port my number; took an average of 45 minutes to answer a call; the voicemail instructions were in French! The positives: the tariff; the staff were helpful - when you eventually got through. My number was then transferred over to the 3 network. I requested transfer for a Wednesday, so they transferred it on a Monday! The voicemail was… Read Full Review

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★☆☆☆☆

“this company appears to have disappeared”

Written on: 24/08/2016 by LydiaWillis25 (1 review written)

do not go to this company under any circumstances you cannot leave as the are nearly impossible to contact in any way. If you do get contact they will fob you off with blatent lies and you are back to square one. I have been trying to get a pak code from them so as to go to another company.It seems i will have to lose my number as they seem to have shut down any means of communication,chat, phone, email all useless.They seem to have disappeared. … Read Full Review

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Geejaykay's Comment

Written on: 25/08/2016

That's basically what happens to any company with which he has a material investment.

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★☆☆☆☆

“DISGUSTING State of Affairs”

Written on: 10/08/2016 by wyrdwoman (1 review written)

Since their switch to the Three network I have no signal at my home. My credit disappeared. They will not give me a PAC despite two weeks trying and a report to Ofcom. Nobody ever answers the phone and "chat" has disappeared from the web site. Email response is 3 to 6 days and mainly consists of automated excuses and apologies. I've had my number 16 years and refuse to lose it. Wish I had never transferred to this company. DON'T TOUCH THEM WITH A BARGE POLE!!!… Read Full Review

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Grouchfungus's Response to wyrdwoman's Review

Written on: 14/08/2016

Snap! I've had exactly the same experience. I reported them to Ofcom. I think they put me on PAYG in error with the 3 switch over. However I can't find out because TPO are in contactable. No service on mobile for 9 days. Cannot get PAC code. Don't use them.

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Wyrdwoman's reply to Grouchfungus's Comment

Written on: 14/08/2016

Keep up the pressure... I have just received a PAC code after a long wait and the third conversation with Ofcom! Bye bye TPO :-)

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★☆☆☆☆

“PAYG Balance Forfeited with NO NOTICE!”

Written on: 01/08/2016 by Old_Fogey (1 review written)

TPO have migrated from EE to 3, as part of this migration they put up an article on their website on the 29th July telling you what you needed to do by the 28th July to avoid forfeiting all credit balance on a PAYG account....... I only noticed this because the phone was cut off. The replacement SIMs wont' work in my phone in any case, and they won't refund you any money. The charity I nominated never got any money despite over £350 of top-ups and a promise of 10%. Avoid at all costs! Its… Read Full Review

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★☆☆☆☆

“Technically bad too”

Written on: 30/07/2016 by neRogers298 (1 review written)

Less than a month after switching to TPO and having my number transferred over my SIM card stopped working in the middle of a Spanish holiday. On my return I contacted customer support via email. Three daya later I got a standard reply saying they were having problems with some accounts and were working to restore service. Next day they sent another reply saying there was a problem and they'd send me a new SIM. Unfortunately I wouldn't get my number back until they sorted the problem with the… Read Full Review

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★☆☆☆☆

“KEEP WELL AWAY FROM THIS MOBILE OPERATOR”

Written on: 16/03/2016 by Paynezq403 (1 review written)

Rude and appalling customer service agents that don’t care about resolving any problems the customer may have with their contract. I wanted to port my number and after over a week, numerous calls to TPO and having to wait on hold each time for hours to get through, I was still not able to receive incoming calls and texts. Finally I made a complaint over the phone, which was never resolved. Decided to email their complaints department, which sends back an automated email stating that most… Read Full Review

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★☆☆☆☆

“DO NOT JOIN TPO!!!!”

Written on: 02/03/2016 by Yoselinp263 (1 review written)

LOWERED MY DATA, HIDDEN CHARGES IN THE END I WAS AFRAID TO USE MY PHONE BECAUSE I WASNT SURE WHAT I AM CHARGE FOR EVEN ON UNLIMITED TEXT, CALLS AND 3GB DATA!!!!… Read Full Review

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★☆☆☆☆

“Absolutely disgusted. This company took out around...”

Written on: 02/03/2016 by Ashlee345 (1 review written)

Absolutely disgusted. This company took out around £220 from my bank account. Downgrading my tariff without notifying and then charging me for all the calls. BEWARE AND STAY WELL CLEARING THIS COMPANY.. CUSTOMER SUPPORT IS NON EXISTENT, and seems like their staff do not care. … Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 01/03/2016 by ReubenSchaefer (1 review written)

It's been 3 days I can't get through to them, left so many messages no reply at all… Read Full Review

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★☆☆☆☆

“ worst ever. dont join and waste of time”

Written on: 01/02/2016 by dvRoche423 (1 review written)

 money sucker. worst ever service… Read Full Review

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★☆☆☆☆

“Not ethical huge overpayment for data usage”

Written on: 28/01/2016 by scotty148 (2 reviews written)

TPO have charged me an extortionate amount for data, that was supposed to be included in my monthly data allowance. I seems that in December they reduced my calls and data bundle allowance drastically but still continued to charge me £11.99 for the bundle, I was not aware of these changes and have checked my email account and to my knowledge did not received this email informing me of the changes. This month I used approximately 2.6GB of data which is well within my bundle allowance or so I… Read Full Review

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★☆☆☆☆

“Not ethical huge overpayment for data usage”

Written on: 28/01/2016 by Pratt108 (1 review written)

TPO have charged me an extortionate amount for data, that was supposed to be included in my monthly data allowance. I seems that in December they reduced my calls and data bundle allowance drastically but still continued to charge me £11.99 for the bundle, I was not aware of these changes and have checked my email account and to my knowledge did not received this email informing me of the changes. This month I used approximately 2.6GB of data which is well within my bundle allowance or so I… Read Full Review

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★☆☆☆☆

“Ethical Network?!! Really??!! ”

Written on: 21/01/2016 by AmiahBlair (1 review written)

Please don't be tempted!!! TPO should be banned!!!! Im a mother of growing kids and of course we value communications..while kids values the internet connections.. but what happens to me is beyond words,because I don't swear! First the data connection was not installed to my phone for two months, but since we need to go abroad for a month i wasn't able to follow it up regularly. Email them call them but not respond, one day a lady told me to hung up and someone from the IT team will call,I've… Read Full Review

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★☆☆☆☆

“Vastly reduce data plans with very little notice”

Written on: 12/01/2016 by ZaireHale106 (1 review written)

They are a terrible firm. They reduced my data allowance from 6GB to 1GB and only notified me by sending a email a few weeks before. I was on holiday and wasn't checking emails so missed it (yes that's my fault) but I think to move a customer to a 6th of their data plan (for the same price) giving just a few weeks notice is a disgrace. I only discovered they'd made the change when I tried to used my phone and found my sim was barred because I'd used 1.5 GB out of bundle data and owed them… Read Full Review

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Geejaykay's Comment

Written on: 13/01/2016

This would be why the company's stock has dropped from 130 to about 82, in only seven months' time. Get out while you still can.

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★☆☆☆☆

“Do not make mistake joining TPO, terrible business...”

Written on: 30/12/2015 by jagslondon (1 review written)

I strongly suggest you not join, their deal is good to attraction, once you are TPO's customer, they simply don't care about the you. -They slash my contract from 6gb to 1gb, 2000 mins to 300 mins for the same money, with just 14 days notice. - charged full month payment for half with because my number transfer occurred in afternoon. - They just care about money, did not listen to me after multi time request. - I spoke to different staff, every one has same attitude, none of them care about… Read Full Review

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★☆☆☆☆

“DONT DO IT ”

Written on: 26/11/2015 by Noonan144 (1 review written)

Thinking about joining? Don't, I've had 3months of back and fourth and being ignored for a simple sim card fault, finally they send me a replacement, make me spend even more money calling them and it turns out they've posted me an invalid one! You couldn't make it up and the don't even have any kind of structured complaints process to escalate things… Read Full Review

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★☆☆☆☆

“Hidden terms and terrible arrogant customer service”

Written on: 28/10/2015 by Sara.t2015 (1 review written)

For a company that claims to be ethical above anything else, TPO fails miserably! All their unpleasant terms are hidden in the small print of T&C and nowhere available in the website or information sent to customers with the SIM card. First of all, they charge from the moment when you place the order, even if you only activate the SIM card 1,5 months later (which was my case) For activating the roaming, TPO wants: - £50 deposit, which will only be returned 6 months later - Why 6 months?!… Read Full Review

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★☆☆☆☆

“ censorship”

Written on: 20/09/2015 by GeeJayKay (1 review written)

Even though I have had unfavorable business engagements in another venue with the Executive Chairman of The People's Operator, I figured I would give his wireless company a try, now that it's taking orders in the United States. My child is about at that age where a personal cell phone is more common than not, so I figured a new TPO phone would be a good way to get her started responsibly using a phone, until we decided whether to upgrade her to a better network than Sprint, on which MVNO TPO… Read Full Review

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★☆☆☆☆

“Misled by a greedy company”

Written on: 18/09/2015 by Hollyc392 (1 review written)

I've worked for a mobile phone company in the past and remember hearing the registrations team regularly say to customers things like : "as soon as you active your SIM your contract starts". Naively perhaps, I assumed this was the case with The People's Operator. (Pay As You Go SIM cards are inactive until placed in the phone.) So I was surprised to hear that my account was activated as soon as I signed up for it online - even though my SIM card was still in the postal system. My main… Read Full Review

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