written by Pratt108 on 28/01/2016
TPO have charged me an extortionate amount for data, that was supposed to be included in my monthly data allowance. I seems that in December they reduced my calls and data bundle allowance drastically but still continued to charge me £11.99 for the bundle, I was not aware of these changes and have checked my email account and to my knowledge did not received this email informing me of the changes.
This month I used approximately 2.6GB of data which is well within my bundle allowance or so I though it was shocked to find out I have been charged £165 for apparently exceeding my allowance by 1.6GB.
All phone conversions with TPO lead to”we contacted you via email there is nothing we can do”
This practice of reducing data bundles then charging extortionate amounts for data is not ethical and is set out to catch TPO customers out with huge overpayment for data usage
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