Talkmobile Reviews - www.talkmobile.co.uk

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Latest Reviews

★☆☆☆☆

“Cancellation of contract”

Written on: 24/05/2016 by Scottxx247 (1 review written)

The contract on my partners phone is up next month as my partner is in hospital terminally I'll with cancer he's asked me to cancel it for him what a performance on the phone after hanging on for 5 minutes I'm continually asked can I speak to your partner sorry I say he's in hospital and in no state to talk to anyone he relies we have to talk to him to cancel the contract I told him he's in hospital dying. So I'm asked can I get confirmation of this I said you're bloody joking its a £15 phone… Read Full Review

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★☆☆☆☆

“dont go with talkmobile”

Written on: 26/02/2016 by 1977McPherson (1 review written)

all they want to do is trick you… Read Full Review

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★★★★★

“So far so good.”

Written on: 15/01/2016 by jarnow2542 (4 reviews written)

I just been a few months with talkmobile and I am really surprised with all negative reviews I found here. I transferred my number from other provider with no problems what so ever and all looks good to me. Probably if I read all this feedbacks before I wouldn't choose them. I have got to admit at the beginning of my contract Internet/data was so slow that I was really scared specially compered to my previous one on 4G network. I have read so much about it and I thought it was a really bed… Read Full Review

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★☆☆☆☆

“The worst company in the World!”

Written on: 05/01/2016 by Jaylene350 (1 review written)

This is the worst company in the world regarding customer services.I phoned to ask for my account to be terminated today and the staff was rude, laughing and talking to other person while I was trying to talk to her. They are absolutely appalling. No manners at all. I wanted to terminate my monthly contract just to been told that they will still charge me for another month, although I was 5 days from my current month to end. As I tried to understand why and was still talking, the staff hang up… Read Full Review

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★★★★★

“Happy”

Written on: 28/12/2015 by Ellielibby (1 review written)

All been straight forward for me,transferred PAC number over no problem customer service spot on Very happy… Read Full Review

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★☆☆☆☆

“pac”

Written on: 25/12/2015 by 449Reece (1 review written)

I have had my new contract and phone with this company for over a week now and I am still trying to change my number. I have the PAC number from Asda and the number I want to transfer too - Easy oh no. This company has the most terrible foreign call centre I have ever come across. The fob offs are amazing when things dont work. At the moment after about 45 minutes on the phone I have been promised my old number will definitely be transfered over on 29.12.15 - watch this space, of course if… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 19/12/2015 by MacLeodzj28 (1 review written)

Very frustrating trying to get issues resolved with phone. Tried dulling 5888 customer services several times not even a dialling tone. Had to ring from aniother phone. Had some difficulty understanding the person on the other end. Matter wasn't resolved. Had to ring again - eventually got it working. I intend to leave as soon as I can . … Read Full Review

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★☆☆☆☆

“Talkmobile can ruin your life!!”

Written on: 28/11/2015 by TheSpaniard (1 review written)

Reading the reviews today at Trustpilot, this seems to be a common practice by Talkmobile with their customers. I purchased a £7 capped monthly contract for my teenage daughters phone at Carphone Warehouse for text/data only last year. This has worked fine for some time when I received a bill in June this year for £270. I immediately contacted Talkmobile to be informed this was due to data download for 72 hours and 0 minutes. My daughter rarely ventures out and the phone stays at home on… Read Full Review

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★☆☆☆☆

“Dont bother”

Written on: 20/11/2015 by 61Middleton (1 review written)

I ordered an upgraded phone and found it had a fault on the day of delivery which I reported on that day. All I can say is there after sales service, technical support and customer service was so so bad I may as well got a phone from Thorntons. I have spent two and a half months with a phone I cant use and made endless phone calls to Talkmobile, been lied to, fobbed off , even accused of damaging the phone. They are the worst company I have ever dealt with… Read Full Review

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★☆☆☆☆

“Terrible experience with talkmobile”

Written on: 14/10/2015 by AntoineTemple270 (1 review written)

I had a contract with talkmobile before and it was very good for the price I was paying. However, after upgrading my contract everything changed. - First they mistakenly delivered my new phone to my previous address and then asked me to go to my previous address (about 300 mile away!) to get the phone! It took about 3 weeks to convince them that I need to have my phone with my home address! - They accepted to pay compensation because of their mistake. I never received it. - Terrible… Read Full Review

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★★☆☆☆

“never again”

Written on: 10/09/2015 by bluefoyle (1 review written)

This was my first upgrade with talkmobile after purchasing the original phone from carphone warehouse (no problems with them) but they no longer deal with talk mobile so you need to go direct to them. Their websit is not easy to navigate (ended up wth two phones). There after sales service is very poor, they don't seem to know what they are talking about and are unhelpful. They tell you to go to a vodaphone shop if you have problems which is false as vodaphone deny any contact to talk… Read Full Review

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★☆☆☆☆

“Complete Failure AVOID Like the PLAGUE !!!”

Written on: 13/08/2015 by spudknowles (1 review written)

Went with them 6 months ago and no end of poor service / signal drops / useless help, and then speak to one country in one department and transferred to someone else in yet another country who you have to explain it all to again. Finally agreed to leave after six months of hell and made an agreement to have the phone unlocked and transfer my no to my new supplier at the end of the deal after 30 days notice and half the contract bill as final payment! Check on progress 3 days before contract… Read Full Review

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★☆☆☆☆

“worst service ever in my life”

Written on: 28/05/2015 by Strongow469 (1 review written)

I canceled upgrade my upgrade on 19/5/15 and booked pickup mobile but it has never been picked up yet and today is 28/5/15. I called them several times to arange pickup they rebook it but no one come to pickup and they dont transfer me to complaint departmen when I asked. thinking about taking matter to Ombudsman. neve go for talk mobile. not recomended at all… Read Full Review

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★☆☆☆☆

“Awful beyond words - they will waste your life ”

Written on: 21/05/2015 by STU-B (1 review written)

When porting my number in they lost my number for two weeks. Finally resorted Twitter to get a response from someone who could actually help. After being connected for less than a week they cut me off completely. The call centre staff are truly awful, absolutely unable to help and just keep sending you round the same path forever. I have had two days in the last three weeks when I haven't had to speak to them or been waiting for them to call me back. They tried to shot my problem back to… Read Full Review

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★★☆☆☆

“Worst at getting the phone delivered”

Written on: 04/04/2015 by 87Lewis-Alt (1 review written)

On Monday went to carphone warehouse to upgrade talk mobile contract,had to come home and do it over the phone. This was ok, got the phone ordered and due to come the following day. On Tuesday didn't get a text in the morning so phoned talk mobile to track it only to find out it wouldn't be coming until Wednesday as order not processed in time !! So organised for someone to be at home Wednesday only to find I still didn't get a text saying it had been des patched !! So I phoned again to be… Read Full Review

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★☆☆☆☆

“worst contract,worst service,hardest to get rid of”

Written on: 11/09/2014 by cheersanna (1 review written)

I had 2 year's contract with talkmobile ,15pounds for 300 mins per month,for the first a few month,they charge me 40 pence/minute for extra mins which was hidden, I paid more than 100pounds for about 500 mins,I ask and ask again,the staff said it was 40 pence/mins.it is so hard to get rid of the contract, I email and talk to them said: "I lost my phone and didn't need the service any more''they keep charging me another 6 months… Read Full Review

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★☆☆☆☆

“Hard to get rid of , poor service , ”

Written on: 15/08/2014 by thetruthwillsetyoufree (4 reviews written)

Put up price of tariff during contract with no way to cancel. No way of capping spending limit. Now as I rang to give notice to end my contract I was told you can only give exactly 30 days notice i.e. if you give say 45 days notice as I was doing you will be charged a fee? I have never had this from any other company I have been contracted to . Usually 30 days is a minimum not an exact figure ! Smells to me like they hope you'll forget on he day and get you for at least an extra month. I… Read Full Review

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★☆☆☆☆

“Worst Contract Ever”

Written on: 09/06/2014 by 1990Quinn (1 review written)

I originally went with Talkmobile because I thought that I would recieve a cheap contract. I have currently had my contract for 7 months and I have paid double the amount I should actually pay 7 times in a row!! You never get updated when you are about to use up all your data and it says that it takes 3 hours to update when you ring them up to find out how much data you have used...that is such a lie more like 3 days!! The customer service is shocking...they tell you minimal information and… Read Full Review

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Cheersanna's Comment

Written on: 10/09/2014

I had the same experience,When I first had the contract with 15pounds for 300 hundred mins,they charge me 40 pence/mintes for extra mintes which was hidden,they never let you know how you pay so much money till you ask and ask again,I paid more than 100pounds for about 500 mins for the first a few month,and so hard to get rid of contract,I finished my 2 year's contract and talk to them and email them I lost my phone and didn't need the service any more they still keep charging me ,the worst contract ,the worst service,

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★☆☆☆☆

“Disgraceful way to get money from innocent people”

Written on: 23/01/2014

We got our daughter a mobile phone on contract for her birthday in August.she only uses the phone in school holidays. Somehow an unscrupulous company called XINION got her number and sent her a TEXT MESSAGE to see if she wanted to win an Iphone5 or ipad? Being 9 she replied 'yes'not fully understanding that since then, 31st October (The phone has been switched from then till Christmas) they have been texting her day by day, week by week to the tune of nearly £100.The text messages are £1.25… Read Full Review

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★☆☆☆☆

“Rubbish customer service”

Written on: 14/01/2014 by andym35 (0 reviews written)

Absolutely rubbish customer service, cancelled my contract in April 13 and then received letter in Aug saying I owe £100 called them and they promised to sort but its now Jan 14 and I've just opened a letter from debt collectors. Stay away, their deals may be cheep but if you have a problem then don't expect a quick resolution :(… Read Full Review

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