Farce

Having phoned to change my house phone contract I was told I was unable to purchase the mobile sim deal for my son as I had to wait for the direct debit to go through and to phone back the next day which I did only to be told on the second attempt that it would take 48 hours. We rang again 4 days later to be told that it was still not set up. The SIM card was for my sons birthday which he will now not receive in time. While on the phone to yourselves we were cut off four times due to bad line connections and the employee that I was speaking to at times was bearly audible making renewing my contract very difficult and they had to repeat terms and conditions three or four times before I heard them. This is not a good advert for a telecommunications company and does not fill customers with confidence that you can provide a reliable service.

I have found the whole process very frustrating as each time you speak to someone you are given a different piece of information non of which match what I had been told previously. I strongly feel that you need to work on your staff training to ensure that all staff understand the deals that you are offering and the correct terms and conditions. Waiting 48 hours for your direct debit to be set up is very different to having to wait a over a week!

Also I was told it would take up to ten working days for the SIM card to be delivered to my house yet when purchased online it said it would be here within five working days again showing the inconsistencies in your company.

On another note your staff seem unable to allow myself to have authority to speed on behalf of my husband on his account when he is away. We have tried to set this up on several occasions and still this has not been sorted out again making managing our account very difficult.