I was a TalkTalk customer for a short while. The UK based sales phone lines showed professionalism and drew me in to what was a false sense of security about the company. Calls are answered quickly and the staff are well spoken and polite. I am not going to write much of anything about the quality of service but in my experience it was bad from the off. The issue I want to draw people's attention to is the quality of after sales, mainly their customer services. I waited around 22 minutes to speak with customer services the first time I called which was a day after they had provided their internet service to me. When the first person answered the phone, it was clear that we had a bad line which was quiet and had lots of delay. The lady on the phone was clearly struggling with the English language and it was at this point that I realised that TalkTalks customer services had been farmed out on the cheap to the Philippines. However hard this lady tried, she could understand my clear English accent and I ended up having to spell my address out for her which she constantly wrote down incorrectly. I was eventually cut of the call after around 33 minutes of getting absolutely nowhere. On phoning back, it took around 16 minutes to speak with a gentlemen using a similarly quiet and distorted line with an even more troubling delay between voices. I could say a few words before I heard my own voice coming back at me, presumably from the headset he was wearing. The quality of the sales team is leaps and bounds away from the reality of their customer services and in saving TalkTalk money by being cheap, they put us through a long winded and painful process as a consequence. To cut a long story short, TalkTalk are probably the worst version of modern day customer services that I have experience in my life and that is coming from someone who is rarely impressed by customer services. It's almost impossible to get anything done with them and in many ways, I feel annoyed that TalkTalk think it's okay to take money off of British people then send it abroad to pay for for foreign workers who work for a fraction of our wages. Not only does this make the whole experience for us a miserable one but it is not in the current spirit of British jobs for British people. I know TalkTalk aren't the only ones that do or have done this to British workers but they are currently among the last to do it as other more savvy companies have realised the damage this does to their reputation. If you want a service that works and is reliable then walk away. I'm not the only example of how dysfunctional TalkTalk's services are. Their equipment is cheap and they don't have their own network anyway. They just jump on the back of BT's equipment then give you an awful router that falls over all the time. Do yourselves a favour and don't support this woefully under performing company who at their heart are anti-British workers

Raised prices within a fixed-price contract!!! How is THAT legal???? This relates to broadband.

They advertise they never cap your line and never slow you down but I have re-contracted with them and the speeds are atrocious . One minute im getting in the range of 24.5 the next am getting a lousy 21mbps . I wouldn't recommend this incapable provider . There cs is no help what so ever all they think of sending you a router as if that's going to fix the issue and have them so called engineers out at your home they as bad as each other .

I have been with TalkTalk from the start. Talktalk is running an advert saying there won't be any price increases during your contract. My bill came and it had been increased by £1 I rang Talktalk CEO's office only to be told Talktalk has been very good to me. The man also told me to remove some of my packages to reduce the cost. I have removed a package to help with the cost. I am not in a position to increase my budget while on the pension,so I have had to cut my cloth.

If you want help from this lot at Talk Talk see your doctor before contacting them you will need a very strong medication to keep you calm ! Dear goodness is this any way to treat the paying customer, It’s very similar to talking to a brick wall, why can’t people in the UK get to speak with first language English speaking staff why do these huge companies treat their customers like dirt? I would never have signed up to Talk Talk if I had known they used foreign call centres. This service is totally off the scale rubbish.

Brilliant network. Broadband is amazing that's why I ordered a phone

Thank you TalkTalk for bringing back your offer on a mobile SIM - 'small'plan - which represents great value for money. Although you have increased the cost of a similar plan by £1.00 from August 2017 a look around your website today means I'll pay double my usual monthly amount this month but from the month after that I'll be able to take advantage of this offer which will reduce my mobile bills by almost half again. In today's climate of constantly rising prices on life's essentials it's been a relief to discover this offer today. It would have been helpful to have received notification from TalkTalk that this plan was available but it seems you have to be proactive when it comes to finding real deals that actually save you money. Thanks for this recognition of my loyalty to you.

I am upgrading my mobile and found the deal offered excellent and the ease of ordering to be very easy

I wanted to upgrade my mobile. It has taken hours...from waiting to speak to an adviser 15+ minutes who told me that they no longer supplied them and to go to Carphone Warehouse, to trying to get thru to customer services to register my complaint. I would have binned them off had I not had been contracted with them for broadband and landline. I will be seeking an alternate provider in due course...not going through all that again.

We started on a mobile plan at £3 a month just a few years ago. It then rose to £9 a month, with talktalk helping themselves to the money from our bank account. Meanwhile they are doing an offer for £4.45 a month for 12 months. We are eligible for it but they don't tell us, still less automatically transfer us to it. So you have to be very vigilant and apply for the current offers if you don't want to pay through the nose. The good point is that we can have it if we ask - it's not just for new customers.

My contract ended. My offers showed a new sim plan. The loyalty dept told me I couldn't have so went on web site and ordered it. Not much loyalty there.

Always had massive problems when renewing my talktalk mobile contract over the phone. Tried the online method today.....wonder if it will work? If it works it will be great.