Shall I renew?

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T-Mobile - www.t-mobile.co.uk
★★☆☆☆
1.8
From 692 reviews
21.0% of users recommend this

  • Signal Coverage

  • Customer Service

  • Value For Money

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Guest's review of T-Mobile - www.t-mobile.co.uk

“Shall I renew?”

★★★☆☆

written by on 22/06/2014

I've been a customer for over 3 years on a sim only deal.
I've always managed to get through to customer service, sometimes a bit of a wait, but they have always resolved any issues.
It's inexcusable that the facility to view your bills online has not worked for more than 3 months.
I spoke to their cancellation department today and found that they were extremely pleasant and helpful, quite refreshing.
In simple terms, they have the best 4G network coverage, but charge £2, or so, more per month for the privilege (even with any loyalty discount).
Difficult decision as in my area, I would get 4g coverage from both T-Mobile and O2/Tesco

  • Over 1 Year

    Time with Network

  • Signal Coverage

  • Customer Service

  • Value For Money

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Raaz's Comment

Written on: 22/06/2014

advise: Stick to one monthly or pay as you go contract.

Its not common to hear people actually saying that they had a pleasant experience. Wait for the error on there part and then try to resolve it! There system, communication and promises are just a big Fail. Its not about few pounds charged here and there incorrectly its about the incompetencies when you try to resolve them.
My advise would be to stay on pay as you go so you know that you get what you paid for and if some thing from some where charged incorrectly on your account, this will automatically be declined as they can not just charge for it.
I think Retail price index inflation does not effect prices on pay as you go or on one month rolling contracts but as soon as you get a binding with them for a term than all kind of inflation charges and contract fees start to apply, I paid 80 pounds on my last bill just to finish my contract, on the last day of my 2 year contract, as it was few hours before the term finished.

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