worst customer service ever. Do not get into direct debit co

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Sarain292's review of T-Mobile - www.t-mobile.co.uk

★☆☆☆☆

“worst customer service ever. Do not get into direct...”

Written on: 16/04/2014 by Sarain292 (1 review written)

I had got my t mobile contract locked at monthly credit limit. So I would not over use it. Customer service staff assured me that my phone will be capped on my monthly package. ( I was told capping will disconnect my phone if I try to use over my allowance of talk time, sms and internet) Now suddenly I get charged 20 times over my monthly package. And when I call customer care they don't even care. Then I insisted to speak to a manager which took a long time to get hold of - after a week. Now manager says he can not help me. Now suddenly capping can only be used on internet use and not on call mins and sms. Money is taken of from my account and I can not do anything

  • 6 - 12 Months

    Time with Network

  • Signal Coverage

  • Customer Service

  • Value For Money

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